Charge back on Chase CC how long before permanent?
May 22, 2020, 11:48 am
#1
Original Poster
Join Date: Jan 2004
Location: LHR, SEA, ZRH
Posts: 707
Charge back on Chase CC how long before permanent?
Hi all
I had to do a charge back on a couple tickets purchased via Expedia as, after several attempts, did not get a response and could not get through on their contact center. Chase will obviously do their investigations and review the charge but in the interim, funds have been refunded to my account.
How long contractually do they have to perform the investigation and when will the charge back become permanent and no further rebill activity from the merchant?
Thanks
I had to do a charge back on a couple tickets purchased via Expedia as, after several attempts, did not get a response and could not get through on their contact center. Chase will obviously do their investigations and review the charge but in the interim, funds have been refunded to my account.
How long contractually do they have to perform the investigation and when will the charge back become permanent and no further rebill activity from the merchant?
Thanks
May 23, 2020, 11:10 am
#2
Join Date: Jan 2003
Posts: 3,785
Can't tell you how much time Chase gives Expedia. But as a small business merchant, whenever we get a VISA chargeback, we only get about 30 days to provide evidence that we delivered the goods. I think the time for merchant to respond depends on the type of credit card too. MasterCard gives longer time.... not sure about Amex... we don't accept that.
