Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > Chase | Ultimate Rewards
Reload this Page >

issues getting in UR portal - unless I use incognito

Register
Community
Wiki Posts
Today's Posts
Search

issues getting in UR portal - unless I use incognito

Thread Tools
 
Search this Thread
 
Old Jul 20, 2018, 5:03 am
  #1  
Original Poster
 
Join Date: Sep 2017
Posts: 206
issues getting in UR portal - unless I use incognito
Wondering if anyone has any idea what is wrong... I use Chrome.

When I log in to my account then try to browse to UR portal - I see my card and then when I click on one of them it start loading the next page but stops... happens often.

I tried to delete all cookies from Chase but still no good. This will suddenly work a few hours later...

What does work consistently - if I log with incognito...

Any thoughts?
bklgafly is offline  
Reply
Old Jul 20, 2018, 6:08 am
  #2  
 
Join Date: Dec 2004
Posts: 7,904
What extensions do you have installed? Maybe it's an adblocker/flashblocker issue.
rrgg is online now  
Reply
Old Jul 20, 2018, 6:27 am
  #3  
Original Poster
 
Join Date: Sep 2017
Posts: 206
Good point

I just double checked and I do not have any ad block/flash block installed... I used ot have so I checked and have none.... strange.
bklgafly is offline  
Reply
Old Jul 20, 2018, 4:34 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Originally Posted by bklgafly
Wondering if anyone has any idea what is wrong... I use Chrome.

When I log in to my account then try to browse to UR portal - I see my card and then when I click on one of them it start loading the next page but stops... happens often.

I tried to delete all cookies from Chase but still no good. This will suddenly work a few hours later...

What does work consistently - if I log with incognito...

Any thoughts?
Same problem here with FF and Chrome. Log in, see cards, click on UR link & get a blank page. I've cleared cache several times to no avail. But using MS Internet Explorer it works great. Frustrating.
philemer is offline  
Reply
Old Jul 20, 2018, 4:37 pm
  #5  
 
Join Date: Dec 2017
Posts: 1,107
FF works fine for me. Any add-ons/extensions?
thunderlounge is offline  
Reply
Old Jul 20, 2018, 4:47 pm
  #6  
Original Poster
 
Join Date: Sep 2017
Posts: 206
Originally Posted by philemer
Same problem here with FF and Chrome. Log in, see cards, click on UR link & get a blank page. I've cleared cache several times to no avail. But using MS Internet Explorer it works great. Frustrating.
Exactly what happens to me.

Try using incognito..works well for me but it is annoying because I'm not sure shop through chase will work
bklgafly is offline  
Reply
Old Jul 23, 2018, 11:11 pm
  #7  
 
Join Date: Apr 2014
Posts: 540
Originally Posted by philemer
Same problem here with FF and Chrome. Log in, see cards, click on UR link & get a blank page. I've cleared cache several times to no avail. But using MS Internet Explorer it works great. Frustrating.
Try clearing out the cookies as well. This has happened to me in the past and when I clear all Chase cookies everything works again in Chrome.
halamadrid is offline  
Reply
Old Jul 24, 2018, 11:11 am
  #8  
 
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
I've had this same issue literally *forever* with Chrome. I have ad block plus installed but have whitelisted/disabled for Chase. UR site only works for me in incognito as well, however in general I have ABP set to run in both regular and incognito so I'm inclined to think that isn't the issue. No idea what could be causing this issue otherwise
Last edited by brosnan6; Jul 24, 2018 at 11:54 am
brosnan6 is offline  
Reply
Old Jul 24, 2018, 12:57 pm
  #9  
 
Join Date: Sep 2015
Posts: 576
it used to be cookies that screw me up. I currently have it set where all *.chase.com, after exiting the site to clear all cookies for *.chase.com. I havent had a problem ever since then.
BuBu4 is offline  
Reply
Old Jul 24, 2018, 1:00 pm
  #10  
 
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Originally Posted by BuBu4
it used to be cookies that screw me up. I currently have it set where all *.chase.com, after exiting the site to clear all cookies for *.chase.com. I havent had a problem ever since then.
But by doing this, are you prompted to do the 2 factor verification every single time you login? For me that would be more annoying than having to switch to incognito for the occasional UR visit.
brosnan6 is offline  
Reply
Old Jul 24, 2018, 1:30 pm
  #11  
 
Join Date: Dec 2017
Posts: 1,107
I don't believe so. I have my browser set to clear all cookies on exit of the program, and the only time Inhave had to do the 2FA is when I update my browser or log in from a new machine. (New machine is rare once I had logged in from all 4 of mine.)

So I don’t believe cookies are what trigger 2FA, it’s the where/what/how combination. Change a variable in that, and you get 2FA.
thunderlounge is offline  
Reply
Old Jul 24, 2018, 2:42 pm
  #12  
 
Join Date: Sep 2015
Posts: 576
Originally Posted by brosnan6
But by doing this, are you prompted to do the 2 factor verification every single time you login? For me that would be more annoying than having to switch to incognito for the occasional UR visit.
i believe Chase remembers your IP. I never get prompted 2FA every time... i get it like once a year i think.
BuBu4 is offline  
Reply
Old Jul 26, 2018, 2:13 pm
  #13  
Marriott 5+ Badge
 
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
FYI ... I find issues like this in Chrome are usually fixed by clearing cookies, but Chrome also lets you clear cookies for specific sites without clearing everything, so that you don't lose auto-logins and other benefits at unaffected sites:

Go to the 3 dots at the upper-right
Settings
Advanced
Content Settings
Cookies
See all cookies and site data

Then search for the offending site -- "chase" in this case -- and click Remove All Shown.
bgriff is offline  
Reply
Old Jul 26, 2018, 4:16 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Originally Posted by bgriff
FYI ... I find issues like this in Chrome are usually fixed by clearing cookies, but Chrome also lets you clear cookies for specific sites without clearing everything, so that you don't lose auto-logins and other benefits at unaffected sites:

Go to the 3 dots at the upper-right
Settings
Advanced
Content Settings
Cookies
See all cookies and site data

Then search for the offending site -- "chase" in this case -- and click Remove All Shown.
Done it numerous times--still a "no go". I'll just use IE from now on for this site.
philemer is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.