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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Aug 3, 2019, 10:31 am
  #2836  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by Agosti
I just had an unsuccessful application because I didn't know that amex charged cards are also counted against 5/24.
It used to be that if you had AMEX cards that were issued years ago, your new AMEX cards would have an "opened on" date from the first card you got from them. AFAIK, AMEX stopped doing that quite some time ago, and now new AMEX cards list the actual date of approval.

As of now, all PERSONAL cards count against 5/24, regardless of who issued them. For the most part BUSINESS cards which are in 'good standing' don't show up on CB records, and thus don't count. Many DPs that even CHASE business cards don't count (YMMV).
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Old Aug 12, 2019, 10:35 am
  #2837  
 
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 619
I’m currently at 4/24 (or will be after removing myself as an AU on my wife’s Freedom card). I stupidly got a Nordstrom card in 2018 before I knew anything about any of this, so burned a slot for no good reason, oh well.

Two months ago got Amex Plat, hit the minimum spend quickly due to a previously-planned overseas trip, a month ago got CSR and Chase FU. I want to get Chase Ink Unlimited, then Hyatt, then Amex Gold eventually. I have 11 other cards going back up to 30 years, no adverse marks in my credit report, FICO around 750 (I carry some 0% interest balance transfer offers just to save a little money against a HELOC we have -- could easily pay those down to bump up my FICO if needed).

We do around $6K/month in organic spend across all cards. No MS whatsoever. No plans to close any of these accounts.

How long to wait to apply for these cards? I know about 5/24 and 2/30, but I've read different things online about how long to wait. Should I wait till 3 months since my last application? Should I apply for Ink and Hyatt in the same month, or space them out? Presuming I get approved for both of those, how long to wait until applying for the Amex Gold?

The irony here is I actually intend to get and keep these cards, and actually use them as intended for the most part. But, I do want to have a spectrum of cards to spread organic spend out and maximize bonus categories. However, I know banks are getting really paranoid, and I really don't want to face a Chase shutdown which would really suck.
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Old Aug 12, 2019, 7:10 pm
  #2838  
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Originally Posted by synzero
I’m currently at 4/24 (or will be after removing myself as an AU on my wife’s Freedom card). I stupidly got a Nordstrom card in 2018 before I knew anything about any of this, so burned a slot for no good reason, oh well.................
Some reports over the years of Chase not counting Dept. Store cards or, if rejected, you can call recon. and explain the situation. No 100% guarantee but worth a call if rejected.
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Old Aug 14, 2019, 6:58 am
  #2839  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Anyone get a digital letter via email and in Chase online account as follows? I did apply for a business card but have never gotten anything like this. Same info/business:

We received an application for a new CHASE Visa Signature business card account with your name and Social Security number on it. We need to verify that it's yours. Please call us at your earliest convenience to confirm the information in this application, or to let us know that the application is not yours. You can reach us at 1-877-470-9042. We're available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time. When we can verify that the application is yours, we'll continue processing your request. If we do not hear from you within 14 days of the date of this letter, we'll no longer consider the application. We look forward to speaking with you. Sincerely, Fraud Department
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Old Aug 15, 2019, 8:05 am
  #2840  
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Join Date: Sep 2015
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Originally Posted by Stgermainparis
Anyone get a digital letter via email and in Chase online account as follows?
Never, that I recall. Perhaps Chase is being more diligent.
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Old Aug 16, 2019, 6:08 am
  #2841  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Originally Posted by serpens
Never, that I recall. Perhaps Chase is being more diligent.
Turns out they really did just want to verify identity. Easy.
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Old Aug 17, 2019, 6:41 am
  #2842  
 
Join Date: Mar 2010
Posts: 468
I have received an invitation code and offer to apply for the Freedom unlimited with the 3% earning on up to 20k first year. I have the CSR and two Freedoms (plus 4 additional Chase cards). I am 4/24 but opened a card in February and then a Southwest card in May and an Alaska card in July. I would normally allow a much longer time between Chase applications, but wondered if having the invitation might outweigh the short time.

I was wanting to add the Unlimited to my Chase portfolio at some point, and so would like to use this invitation code which is good through mid September if the 3 new cards in 2019 do not seem too many and too recent.

My questions are if my recent card apps mean I should just let this invitation slide? And if not, how should I, as a very recent retiree, determine what to enter as income, especially as I have no immediate plans to tap my IRA? I actually had not intended any additional apps until sometime next year, but this is card I was wanting for awhile and 3% sounds really good.

thank you for your advice.

Last edited by travelpye; Aug 17, 2019 at 6:43 am Reason: typo
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Old Aug 17, 2019, 3:42 pm
  #2843  
 
Join Date: Feb 2013
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Posts: 5,943
Is there a minimum income needed for CSP? Credit Score 800.
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Old Aug 17, 2019, 9:21 pm
  #2844  
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Originally Posted by Stgermainparis
Is there a minimum income needed for CSP? Credit Score 800.
Not that Chase has revealed.
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Old Aug 20, 2019, 8:09 pm
  #2845  
 
Join Date: Oct 2017
Posts: 78
My CSP app just got declined due to too many credit cards.
I'm at 1/24, but I am an AU for 7 different credit cards...

Tried calling recon and he said AU counts and he cannot ignore them. Is that the case?

Any DP on the rep doing a manual override and ignore the AU cards?
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Old Aug 20, 2019, 9:23 pm
  #2846  
 
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 619
Originally Posted by ahhlun
My CSP app just got declined due to too many credit cards.
I'm at 1/24, but I am an AU for 7 different credit cards...

Tried calling recon and he said AU counts and he cannot ignore them. Is that the case?

Any DP on the rep doing a manual override and ignore the AU cards?
If you are AU on 7 cards that added you within the last 24 months, you're 8/24, not 1/24. AU's definitely count.

I have heard that you can sometimes call and get them to reconsider if you argue that you're definitely not at all responsible for the cards you're an AU on. However, if you're 8/24 I somehow doubt that will work.

I have also heard that sometimes you can get store cards ignored.

I was at 5/24 but I called Chase and asked to be removed as an AU on one of the cards AND to contact the credit bureaus to ask them to remove the account from my report. They agreed with no fuss, and I've recently checked and seen the AU account was in fact removed from my report (using freecreditreport.com).

I plan to start applying for Chase business cards in a week or so after Chase has "noticed" that I'm no longer an AU and am back down to 4/24.
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synzero is offline  
Old Aug 21, 2019, 12:47 am
  #2847  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by travelpye
I have received an invitation code and offer to apply for the Freedom unlimited with the 3% earning on up to 20k first year. I have the CSR and two Freedoms (plus 4 additional Chase cards). I am 4/24 but opened a card in February and then a Southwest card in May and an Alaska card in July. I would normally allow a much longer time between Chase applications, but wondered if having the invitation might outweigh the short time.

I was wanting to add the Unlimited to my Chase portfolio at some point, and so would like to use this invitation code which is good through mid September if the 3 new cards in 2019 do not seem too many and too recent.

My questions are if my recent card apps mean I should just let this invitation slide? And if not, how should I, as a very recent retiree, determine what to enter as income, especially as I have no immediate plans to tap my IRA? I actually had not intended any additional apps until sometime next year, but this is card I was wanting for awhile and 3% sounds really good.

thank you for your advice.
I'd let it slide. The invitation is meaningless.

The CFU 3% offer is ok, but not super. It's basically an extra 15K UR on top of the old 15K SUB if you commit to the whole $20K spend. You're better off with the CIU if you want the 1.5% back card, because that card has a 50K UR SUB with a far lower spend requirement. Or better yet, get the CIP and convert it to a CIU after 1st year's up.

And with your last chase card being in May, that's fine. Since you've got a number of chase cards already, I'd review the chase application rules to make sure your overall chase CL isn't going to interfere with a future app.
Originally Posted by Stgermainparis
Is there a minimum income needed for CSP? Credit Score 800.
680-ish? I remember reading that somewhere. Anyways you're good.
808traveler is offline  
Old Aug 21, 2019, 7:06 am
  #2848  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,193
Originally Posted by ahhlun
My CSP app just got declined due to too many credit cards.
I'm at 1/24, but I am an AU for 7 different credit cards...

Tried calling recon and he said AU counts and he cannot ignore them. Is that the case?

Any DP on the rep doing a manual override and ignore the AU cards?
No. Hang up and call again. AU accounts do not add to your x/24 count. Make certain to emphasize that you are not financially responsible for those accounts.

Originally Posted by synzero
If you are AU on 7 cards that added you within the last 24 months, you're 8/24, not 1/24. AU's definitely count.
This is factually incorrect. Being an AU on someone else's account does not add to your x/24 count.
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Diplomatico is offline  
Old Aug 22, 2019, 4:20 pm
  #2849  
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I'm thinking of applying for a CIP. Does anyone here know if there are any self-referral bonuses say if I refer from a CSP?
lsquare is offline  
Old Aug 22, 2019, 4:40 pm
  #2850  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by lsquare
I'm thinking of applying for a CIP. Does anyone here know if there are any self-referral bonuses say if I refer from a CSP?
CIP cannot be referred from a CSP. Only CSPs are referred from CSPs.
808traveler is offline  


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