Refund processed twice, Chase CSR tells me to call United
Jan 19, 2015, 9:04 pm
#1
Original Poster
Join Date: Oct 2012
Programs: UA Mileage Plus, AAdvantage, Southwest, HHonors, National
Posts: 528
Refund processed twice, Chase CSR tells me to call United
I had a booking error with United that resulted in two booked flights. Called United CSR within an hour of booking and had one of the flights cancelled. Actively checked my United Explorer card for the next 5-6 days and did not see any refund. I called Chase, told them the situation, and started the dispute process. When my statement came this weekend, I noticed that the refund was processed twice. Today I called a Chase CSR again to point out the error and was told it was United's problem. Was the CSR right? I would assume that Chase could easily cancel one of the refunds. Anyone else with similar experiences?
Jan 19, 2015, 9:13 pm
#2
Join Date: Dec 2010
Programs: SPG Plat, IHG Royal Ambassador, Hilton Gold, Hyatt Plat,Accor Plat, US Chairmans
Posts: 176
never had the same experience but imo waiting only 5-6 days for a refund to post is a bit on the short side. I think you typically have 60 days to dispute a transaction so I would have waited until the statement came out before I disputed to not run into issues such as this. I find you will end up wasting more time if you don't allow time for chargebacks/refunds sufficient time to post.
I know I didn't answer your question but thought my response may be a bit helpful in some way...
I know I didn't answer your question but thought my response may be a bit helpful in some way...
Jan 19, 2015, 9:20 pm
#3
Original Poster
Join Date: Oct 2012
Programs: UA Mileage Plus, AAdvantage, Southwest, HHonors, National
Posts: 528
never had the same experience but imo waiting only 5-6 days for a refund to post is a bit on the short side. I think you typically have 60 days to dispute a transaction so I would have waited until the statement came out before I disputed to not run into issues such as this. I find you will end up wasting more time if you don't allow time for chargebacks/refunds sufficient time to post.
I know I didn't answer your question but thought my response may be a bit helpful in some way...
I know I didn't answer your question but thought my response may be a bit helpful in some way...
Jan 20, 2015, 3:12 am
#4
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,580
Yes, the CSR was right. If United posted a refund, only United can cancel it. You can't cancel a refund that United initiated, just like United can't cancel a refund that you initiated. I suggest waiting a couple weeks, and then contacting United if the refund is still there.
Jan 20, 2015, 7:35 pm
#9
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The problem is that when UA gets around to it, the system will spit out OP's ticket as having an add/collect due. If lucky, UA will contact him for payment. If unlucky, UA will cancel the ticket.
I would call UA ASAP. Harder to fix later than now.
Likelihood that UA won't catch on is close to zero.
I would call UA ASAP. Harder to fix later than now.
Likelihood that UA won't catch on is close to zero.
Jan 20, 2015, 9:57 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Are you sure there are 2 refunds instead of one is a refund from United and the other "refund" is a conditional credit issued by Chase due to your dispute?
The Chase credit will be removed in due course.
The Chase credit will be removed in due course.