Just took about 36 hours for my UR transfer. Luckily award prices didn't change.

Quite a shock to find out the transfers to United are not always immediate. I did two transfers yesterday (1/9) at noontime, big (237k) and little (37k). Well, of course the little transaction was done immediately. 24 hrs+ and still waiting on the larger transaction to post. In the past, I have done at least 4 other transfers to UAL, and all were instantaneous. Lack of reliability in transfer time is a big disadvantage to this program. I am glad I am not seeking a unicorn award. The bloggers pushing these cards almost never disclose this risk. Well, at least I know now.

Update Monday Jan 11: Early this morning, the missing batch of miles posted to my account. Approx lag time 36-44 hours.

Maybe it's a glitch in the client-side app. Maybe if you called United, they can see the miles in the account. Maybe the CSR can book your award flight. Maybe.

When it happened to me United saw nothing before I did. And they can't book the flight without the miles there.

Transfer from UR to United. Requested on 6/8 in the afternoon and still pending as of today, 72 hours later.

Ultimate Rewards Transfer Times to Partners Questions
 

Good morning,

I'm not sure if I should post this here or in the United Airlines section, so if it needs to be moved, I respect that.

Yesterday (~25 hours ago), I transferred 85,000 Chase Ultimate Rewards from my wife's account to MY United MileagePlus Account. We are in the same household, making this a completely legal transaction in all ways and doesn't circumvent any fine print. In the past, these transfers were instant, but yet, here we are over a day later and the miles still have not arrived in my United Account.

1. Has anyone else had this type of delay in a similar situation? If so, how long did it take?

2. If I need to start pounding on some doors, does anyone have a number I should call? *i.e. - is this a Chase problem or a United problem? If it's Chase, whom do I call and speak with to get it resolved?

If anyone else has any advice or question, I'm all ears. I'm just not used to it taking this long -- a day and counting. The impatience in me is kicking in :D

Sincerely,

Did they ever post? If so, how long did it take?

Did you have to contact anyone at Chase or United?

Thanks!

I respectfully disagree, unless your are an AU on your wife's account. Being in the same household is not a factor for UR to travel partner transfers.

Okay, and I'm an Authorized User on the account.

My name was on the drop-down box and I'm authorized to have the points deposited into my United MileagePlus account. So, my question stands. How long should I wait before contacting someone at Chase and who would be the best person to contact?

About a week:https://ultimaterewardspoints.chase....q?item=1900005

Thank you, mia. I'll try to be patient. I've just never had this happen before.

Sincerely,

Update:

For a Data Point -- The UR points posted to the United MileagePlus account in approximately 48 hours (they were there when I woke up this morning).

Cheers,

Wow. It used to take a few seconds.

It will still take a few seconds most of the time. The lesson of this thread is that the processing time varies, and we shouldn't take for granted that the transfer will be completed in real time on every occasion.

You've hit the nail on the head.

I've probably transferred points in this exact same fashion (to UA) 10-15 times in my life and all other times it was instant. So, roughly 10% of the time, there may be a delay of a day or two (or more?). Allow time for a 'just in case' moment if you are looking to book a ticket.

Cheers