May 31, 2013, 3:13 am
Last edit by: rxgeek
This thread is now archived. Please continue the discussion here: http://www.flyertalk.com/forum/chase-ultimate-rewards/1710270-chase-retention-bonuses-june-2015-present-10.html
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then chase may claw back that bonus
Sapphire Preferred
7/2013 - 2500 points, see here
11/2013 - no offers given from multiple calls. $50k+ in annual spend.
2/2014 - no offers given. $100k+ in annual spend!!
3/6/14 - no offers given. Just $3K in spend. Closed it.
3/19/2014 - no offers given. Had card 13 months, $20k spend.
3/30/2014 - no offers given. Had card 16 months, $70+k annual spend.
7/2014 - no offers given, she said none are available ever. low spending. going to explore options and likely cancel within 60 days of fee.
10/2014 - no offer given for wife's card except to downgrade - cancelled
01/2015 - no offers given from call & SM. Had card since 12/13. $60k+ in 2014 spend- Keeping card one more year.
7/15/2015 - 2nd anniversary. ~$36k annual spend. Offer: Spend $4k in the next 3 months for 10k bonus UR points. Accepted.
7/20/2015 no offer given $10k spend, will keep card anyway
11/4/2015 - 2nd anniversary ~33k annual spend. Offer: $100 statement credit. Accepted.
2/9/2016 - ~18K annually with substantial slowdown in last 3 months. $100 statement credit.
3/23/2016 - 3rd anniversary ~$65k annual spend. Offer: 10k UR points after $4k spend in 3 months. Accepted.
Sapphire
Hyatt
09/14/15 - No offer, but did not cancel. Will try again in a week or two.
9/01/15 - 5K points offered (and taken). Open 3 yrs, >$20K spend annually.
8/12/15 - 2.5k points offered. Minimum spending on card this year. Open for 1 year.
8/3/2015 - No offer, but did not cancel; will try again in a few days.
07/2015 -- 5K points for renewal, no strings attached. I have plenty of spend on Chase cards, but no spend on the Hyatt card. Accepted the offer; not sure if I otherwise would have kept the card.
07/2015 - 2.5k points. Minimum spending ~ $300 a month on restaurants. Took the offer. Called thrice - same 2.5k offer.
04/2015 - 5k points, open for 3 years. Spent more than $20k from 04/2014 - 04/2015.
3/1/2015 - Offered 2,500 points. Card opened for 1 year and $5k spent in 2014.
2/2/2015 - 5k points. Card opened 2 years already. About $3k spending in the past year.
12/2/2013 - Offered 5,000 points to keep the account. Card has been opened for 2 years. Spent over $40k in 2013.
4/4/2014 - Offered 5,000 points. Spent $4K last year.
7/5/2014 - Offered 2,500 points. Spent $15k/year.
11/3/2014 - Offered 5,000 points. Spent $70K last year, $23K this year
12/12/14- 5k points, spent 50k this year
12/2013 - No offer other than already currently active targeted promo (5k bonus for $3k spend)
British Airways
6/2013 - AF due 6/15. <$1k spend in previous year. First 2 calls in April and early May: no offers. 3rd call yesterday resulted in 5k Avios offer, but only after CSR realized I intended to close.
8/5/2013 - Offered 9,000 bonus Avios after spending $1,500 in the next 3 months. Which makes for a total of 10,875 points or 7.25 points per dollar. Definitely worth it
2/2014 - Ditto 9k offer above. Kept it.
4/2014 - 1yr 10mo active, called before AF hit, <1k in last 12mo, No offers given except to xfer CL to other chase personal card and close this out.
4/26/14 - >$10K spend in previous year. 9,000 bonus Avios after spending $1,500 in the next 3 months. Accepted.
4/2014 - (my card - 50K+50K/$75 AF version - open 47 months) no offers available despite having spent $30k+ in year prior for travel together ticket. kept open.
5/2014 - (wife's card - 50K+50K/$75 AF version - open 47 months) no offers - less than $500 spent in year prior. moved CL and closed.
6/2014 50K+50K/ $95 AF open for 37months, about 4K spending. 1st retention 2 yrs ago was 5000 avios - no strings, 1 year ago 5000 avios - no strings, this year nothing, agent was nice but didnt even blink, seemed happy to close account and transferred CL to other Chase account. Very different experience than Citi Retentions. Couldn't justify keeping the card anymore even with a retention offer though.
7/7/2014- 9000 Avios for spending $1500 in 3 months; fee not waived.
8/17/2014 - no offer, open for 25 months, < $500 in spending since opening. Closed account.
9/3/14 - called to complain about $75 AF card being changed to $95 - offered 9000 avios for $1500 cumulative spend in 3 months. accepted.
10/27/14 - called to cancel after AF posted. was offered 9000 avios for $1500 spend within 3 months and accepted.
1/2/15 - called to cancel and was offered 9000 avios for $1500 cumulative spend in 3 months.
2/7/2015- same as above. 9000 avios for $1500 in 3 months
3/18/2015 - mentioned that I was disappointed in the new earnings rate starting April 30. Same retention offer as last year, 9000 Avios for $1500 in 3 months. Decided to take it, as it's a fast way for me to earn Avios.
6/8/2015 - same as others reported: 9k Avios after spending $1500 within three months. No ability to waive $95 fee nor apply statement credit.
United Select
2/2014 - 5,000 United miles in addition to the standard annual 5,000 miles
3/23/14 - No retention offers given despite calling multiple times. Downgraded instead to no annual fee United card (1 mile per $2). Had the card for 4 years, $5K spend in past year.
1/2015 - $100 statement credit, spent about $25k in 2014
8/2015 - 2x UC Day passes. Have had the card since 2010, spend went from $20k annual to around $1K this year.
3/2016 - no offer available; $4k spend this year.
United Mileage Plus Awards
07/10/15 - no retention offer other than 2 UA Club passes or using 7500 miles to pay for $60 AF. Haven't spent much on this card but it's my longest held card so paid the AF.
United Explorer
Aug. 18/2013 - 12K spend in year 1. Offered $150 statement credit. Grabbed it!
08/15/2013 - Heading into year 3 (received statement credit last year). Only offers were 5K miles or 2 club passes. Spent around $20k.
06/27/2013 - <$1k spend in 11 months, offered $100 statement credit (mentioned that the new forex waiver sounds great, but haven't seen value to offset the annual fee and would love to try it another year but have too many cards with fees)
06/07/2013 - Spend about $5k in a year. First anniversary.Offered 5k miles or $100 credit. Took the credit.
05/07 - /2013 Spent $5k in the first year. Offered 10k miles or $95 credit to offset the annual fee. Took the miles.
05/2013 - CSR said "no" so asked for the Retention Dept. That rep. offered 10K miles or $100. I took the 10K miles. Not much spend over the last 9 months.
09/14/2013 - Offer 15k miles, only spending card for the year Link
9/16/2013 - Offer 15k miles or $150 credit. Spending on the card have been $18k-20k.
9/17/2013 - Spent about $5k... offered 10k miles. took it
11/15/2013 - Spend about $5K, offered 2 club passes and nothing more. Moved CL, cancelled.
11/2013- spent just over $25k, offered $150 or 15k miles
11/2013 - spent $50k+, offered 1k miles. Declined and will call back to cancel.
12/2013 - second renewal (15k retention first time around) - offered two additional lounge passes
1/2014 - less than $5K spend. offered $100 statement credit
1/10/2014 - Spent $25k last year. $150 statement credit. This is my 3rd Chase UA/CO card, normally cancel before 1st year but kept this year for PDQ waiver.
2/19/14 - 25k spend last year. Offered 10,000 miles. Didn't push for more, accepted 10k.
2/17/14 - Used very little last year, offered two extra United Club Passes. Ended up renewing card.
2/14/14 - spent about 45k on it last year. Before AF hit, called CSR and send secure message, no any bonus or any retention offer. Called today, offer 15k miles or $150 credit. Took the miles.
3/11/14 - $25K spend last year. Offered $100 statement credit (no miles option was given)
3/15/14 -5K spend. No offer during multiple calls. Was legacy CO MC. Moved CL and closed
4/2014 - ~3k spend, offered 2 more club passes - asked for other offers but none avail, called after AF hit
4/2014 - (my card - open 9 months) 10k or $100 credit - less than $8k spent in year prior. took the miles.
5/2014 - (wife's card - open 10 months) 10k or $100 credit - less than $7k spent in year prior. took the miles.
6/2014 - 10K or $100 - ~5k spend
7/2014 - offered 2 club passes, declined. 1k spend in year prior.
7/2014 - one call, transferred to Loyalty Department, no offers, closed. Almost no spend previous year.
7/2014 - 50k spend in last 12 months, pending 10k bonus. offered $100 credit, took it b/c will be saving a lot in bags this year. was not offered miles.
9/2014 - once call, very little spend since earning bonus, transferred, offered 2 addl club passes, closed the card.
10/3/2014 - they offered to downgrade or 2 club passes. Canceled. Spent 30k+. Moved credit to existing card. AF was charged in July, but it will be fully refunded via check.
10/2014 - offered nothing initially, follow up message after AF fee and they offered 10k on wife's card - took it.
10/2014 - offered nothing except downgrade, cancelled promptly. virtually not used last year
11/2014 - 40K Spend; called after annual fee hit; was offered 10,000 miles and no minimum spend. Took the bonus and paid the annual fee.
12/13/2014 - offered and accepted $100 statement credit, 13k spend in first year
12/22/2014 - No offer. one year anniversary. 28k spend last year.
01/13/2015 - Opened 01/14. Only offered 2 united club passes. Minimum spend met and $20 per month after that for regular spend. Cancelled and moved the credit line over.
01/16/2015 - opened 01/14. 10k miles for $2k spend in a month.
1/20/2015 - offered 2 club passes. Decided to transfer CL and close
2/2014 - Opened 1/12. Called after AF appeared. Accepted an offer of 10k miles with no minimum spend. ~45k spending last year.
5/2014 - First year. Called after AF appeared. Offered 2 lounge passes; declined.
3/5/2015 - Opened 12/2013. Spend $5.5k. Called after AF hit. No offers. Asked to talk to supervisor. She also had on offers. However, she did offer me a $150 statement credit on—get this—my Presidential Plus credit card—not my Explorer Card itself. Took it. And this statement credit is on top of 15,000 bonus miles I already got on my Presidential Plus Card on 12/15/2014!
3/25/15 - Opened in April 2014. Only min spending done. No retention offers made and didnt ask either. Cancelled it.
3/28/15 opened oct 2013. AF posted Nov 2014. Spend $25k. Offered $60 + 500 miles. Closed card after offer posted.
4/27/15 - opened in 2/2014, spent $3K. Offered $60 statement credit to keep open; canceled.
5/6/15 - opened in 4/2012, not much spending but every year I was able to get fee waived except now. No offers at all. Canceled
6/4/2015 - opened 6/2010, spending has gone down last year due to new UA Club Card. ~$6k for YE2014 vs $13k for YE2013. No offer made. Debating cancel.
6/9/2015 - opened 6/2012, no spending in ~18 months. Tried three times for
a statement credit, no luck. Cancelled.
6/17/2015 - opened 6/2012 as well, minimal spending, only received retention credit the second year. No offer this time, go ahead and cancelled and move partial CL to the SP card.
7/31/15 - opened 7/2012, ~$25k (for 10k bonus). No offer at all, cancelled card in less than 3 mins.
8/8/2015 - opened 11/2011, 25K spend for last two years. $60 credit offered - kept.
8/18/2015 -- minimal spending on biz card. No offer at all. I'm a 1K, so I will get a $60 statement credit in Q2 for having the card (making the annual fee essentially $35). Since I have Ink, only real benefit of card is being eligible for upgrade on free domestic award tickets. As I 1K, I do clear once or twice a year this way. Since it's a fun perk, and is probably worth $35, I'll keep the card anyway.
9/2/2015 - opened 8/2014, just $2k spend for the minimum; no offers except to downgrade to other low/no fee United Chase cards; Closed.
9/13/15 - opened in 2010. No spend in the last year. AF posted so I called to cancel. No retention offer.
United Club
5/26/2013. Spend $2k in one month receive 10,000 RDMs. Yearly spend on card under $1k.
6/1/2013: Offered $150 statement credit. Yearly spend $20k.
8/5/2013: Offered 15,000 miles to keep the card.
8/19/2013: Spent $70k+ last year. Offered 15k miles or $100 credit. Tried to negotiate, wouldn't budge.
8/19/2013, United Club, end of first year, $150 statement credit, about $25K spend.
5/21/14, $18K annual spend, end of first year, offered nothing, cancelled card.
6/28/14, Less than $5k annual spend, end of 2nd year, offered 10k miles for $2k spend in a month. No statement credit available.
7/27/14, $50K+ annual spends, end of year three, offered nothing (or asked for), canceled card. (got about a $ 200 statement credit last year).
10/5/14, $25k+ annual spend, end of year three. Offered a $100 statement credit.
11/8/14, $15k+ annual spend, end of year one (fee had been waived for first year), offered 15,000 miles or $150 statement credit; took the latter.
12/20/2014, $3K in annual spend. Was a card member for two years (first year AF waived, paid it outright the second year). Called twice to cancel. No offer either time. Closed the card.
02/18/15, $55k+ annual spend, end of year one (fee waived for first year), offers 15k miles or $150 statement credit; took the latter.
3/5/2015 Year 1 free, year 2 no offers, year 3 called to cancel and was offered $150. I asked for miles. Accepted 15K miles to keep it open. Spend was around $47,000.
10/13/2015 $100 Statement Credit
Presidential Plus
10/30/2013 - Annual spend $40,000. Offered $150 statement credit or 15,000 RDMs. Took the latter.
12/15/2014 - Annual spend $47,000. Offered $150 statement credit or 15,000 RDMs. Took the latter.
12/4/2015 - Annual spend $32,000. Offered $100 statement credit. No other alternative. Took it.
Southwest Airlines Plus
1/23/2014 - Sent secure message. 3000 points
4/4/2014 - 3000 points. Spent $3K last year.
12/15/2014 - no offer, canceled. Spent $3k last year.
8/3/2015 - 6,000 points, no spend on card since initial spend. Accepted for 9,000 RR point bonus.
Southwest Airlines Premier
12/9/2013 - Called twice. No offer. Cancelled. 3k Chase GC spend. Last year 3k points
8/5/13 3,000 pts
1/20/2014 - Cited Southwest devaluation. Offered nothing. Cancelled on the spot. $2.5k spend, mostly on CGCs
3/15/14 less than 5K spend. No offer. Moved CL and cancelled
6/01/2014 - Cited WN devaluation, but CSR said she could not offer points or waive AF. Moved CL and cancelled. 2013 spend was <$1k but used BT offers.
11/3/2014 - the Business Premier card with approximately $10k spend. CSR said that "Southwest can waive the annual fee, but not Chase." ...??? No offers.
4/22/2015 - Card 1 year old, virtually no spend since the initial minimal spend. Offered 3000 RapidRewards points. Politely declined.
8/19/2015 - Open 2 years. $25k spend in first 18 months, little in the past 6 months. Rep was ready to close account until I prompted for extra points. Offered 3,000 bonus. Accepted.
AirTran
Marriott Premier
06/07/2013 - Spend about $1k in a year. First anniversary. Offered 5k after 15 purchases. Declined.
7/25/2013 - Spend <$1K. 3rd Anniversary. One call. No offer. Cancelled card.
Nov 3, $500 spend in last year.. no offer.. waiting for free night to post for cancel.
1/2014 - <$5K spend. 5K pts with 15 purchases in 90 days
4/9/2014 - 2nd year on card, spend last year was $9K, 2.5k @ Marriott, was offered an additional Cat 1-4 Certificate w/$1k spend, would expire in 6 months (which didn't line up for me). Tempted, but closed to avoid the AF.
5/28/14 - Ann fee hit within the last 30 days, only spent the minimum last year for the bonus plus another night or two at cheap MI properties. No offer for retention and advised this can only be downgraded to the lesser Marriott Rewards card. Transferred credit line to CSP and closed this card.
7/1 - Annual fee hit today. Called to cancel. Total spend 1.5k.. CSR was almost ready to cancel, when I asked if there is any retention offer and she said "oh I forgot to check that".. offered 5k points for 15 purchases in 90 days.. asked for free certi, declined.. moved CL and cancelled..
12/6/2014 - Offered Cat. 1-4 certificate in addition to the Cat. 1-5 one. ~2k spend in the last year. Declined, moved credit around, and cancelled.
3/2015 - AF hit, already used the free 1-5 certificate. Only ~$2,300 in spend on the card in first year. Offered 5k Marriott Bonus Points if I made 15 Purchases in 90 days. Accepted.
3/25/2015 - Annual spend ~$3200. Offered 5000 points for 15 charges in 90 days. Took it.
5/6/2015 Offered 5000 points for15 transactions in 90 spend aprox 10k
6/4/2015 - Offered Cat. 1-4 Cert for spending $1k in 90 days. Accepted.
6/8/2015 - Also offered additional Cat. 1-4 Cert for spending $1k in 90 days. Accepted. I would have cancelled otherwise.
8/6/2015 - No offer. Closed
Marriott Signature
10/4/2013 Very little activity on this card. One call, no offer. No attempt to persuade me to keep it. Moved credit line to another card and canceled.
11/2/2014 Wife's Marriott Signature- met minimum spend with 2 purchases and then didn't use. Offered 5000 points for 15 uses in 90 days. She took it.
4/1/2015 Very little activity. Offered 5000 points for 15 transactions. No other offers available.
6/05/15 - One call, no offer. Only $3k spend last year. Moved CL to another card and will cancel.
8/18/15 - Open about a year, 10K spend annual. Offered 5000 points for 15 uses in 90 days. Took it.
6/10/16 No offer. No spend in past year. Kept the card for free night though.
Ritz
10/14 - $395 AF posted, offered T1 - T4 RC free night cert for $5k spend in 90 days. Accepted. (~10k spend annually)
07/2015 offered T1 - T4 RC free night cert for $5k spend in 90 days. The free night cert is valid for six months.
Priority Club - now IHG
11/2013: no offers given on multiple calls. $10k+ spend annually.
4/2014 - card open 1.5 years - offered spend challenge only: 15k points for spending $5000 in 90 days - less than $400 spent in year prior. took the offer (had never intended to close).
6/2014 - card open ~1 year - 15k points for spending $5000 in 90 days - only spend for initial bonus + little extra. Offer taken.
9/2014- annual fee hit- only offer CSR said he had was the 15k points for spending $5000 in 90 days.
9/2014 - Annual fee hit, was offered 15k points for $5000 in 3 months. Less than $2k spending last year.
11/2014 - CSR kept repeating the same babble about the "great features" already on the card, and made no offer.
4/2015 - Offered 15k points for $5000 spend in 3 months. Less than $5k spend.
5/2015 - Offered 15k points for $5000 spend in 3 months. Will pay the $49 AF and keep it for another year.
5/2015 - Needed transfer to retention specialist: offered the "usual" 15K for $5000 spend in 3 months. Took it: I need the card for the other benefits and I'm running low on IHG points. No spend on the card the past year.
9/2015 - No offer available. My wife got the"15K for $5000" offer a few months ago but, even after a HUCA attempt, my card isn't eligible for anything. I'll probably keep the card anyway because the free night is worth $49.
10/2015 - Called twice - no offers, will keep the card anyways for the free anniversary night
Fairmont
8/12/2014: Had card for 1 yr. 1K spend only. No retention offer. Closed card and transferred the credit line.
04/2015: Had card for 1 year. Spent $40k on it. No retention offer. Still value the free night hitting in at $12k spend so will just probably keep it anyways.
4/2015: Had card for 1 yr, 16K spend. Offered 5000 points for $1K spend in 90 days - took the offer.
5/2015: 2 year anniversary, 12k spend. 5k points for $1k in 90 days. Accepted.
7/2015: 3 year anniversary, 17k spend. 5k points for $1k in 90 days. Accepted.
Ink Bold
6/3/2013. Had card for exactly 1 year and fee just hit last night. First offer spend 5k in 3 months get 10k UR; declined, second offer credit annual fee entirely. Accepted annual fee credit. Spending was mostly only in 5x categories. Total spend was about 14k for the year.
June 2013: Offered 10k points with $0 spend and accepted. Spent ~90k during the year.
12/2/2013 - Offered $95 statement credit, asked for points instead. Open one year maybe $20,000 spend.
1/30/2014 Offered $95 statement credit to offset annual fee. Accepted.
2/19/2014. Called to Cancel. Offered what a few other Ink Plus folks weer offered. 10k points for $5k spend in 3 months.
2/16/2014. First offer: 5000 points for spending $5K in 5m. I declined. There are better things to do with $5K in spending. Called back a couple of weeks later. After reviewing spending on the account (maybe $6K for the year) CR offered statement credit of $95. Accepted.
03/26/2014: Offered $95 statement credit with no strings. ~$29k spend
4/11/2014: Called multiple times, every CSR offered to close account. >$50K spend.
4/23/2014: Offered $95 statement credit, no strings. About $20k spent last year
5/19/2014: Called after receiving statement with AF on it. CSR offered 10K points after spending $5,000 in 3 months. Accepted offer. CSR clearly stated that offer (including the 90-day clock) will start in 7 days. Have had the card for 2 years. Less than $5K spend in last year, mostly in 5X bonus categories.
7/4/2014: Statement w/ AF hit 7/1. <$10K spend, mostly bonus categories. Asked for fee waiver: NO. Cash credit against AF: NO. Asked if there were any other incentives she might offer. Came back w/ 10,000 UR pts after $5000 spend in 90 days. Took it. Asked repeatedly when 3 month ticker would start, and she said immediately.
7/4/2014: 9 months into first year; around $20K spend, mostly bonus categories. Asked for offer, CSR said AF credit; took it.
7/7/2014: 10K UR for $5k spend in 3 months, spend period won't start for 7 days. Opened 6/2013, roughly $23K of spend, mostly in bonus categories. Mainline rep, no transfer to retentions needed.
7/11/2014: No offer. Spent about $300/month on cable & cell. No ability to Product Change to Plus or Cash either. Looks like they don't want our business. Will call back in a month and ask for the 10k UR for $5k spend.
7/11/2014: Maxed out spending on 5x categories with minor spending in 2x and 1x categories. Asked specifically to waive AF for another year, denied. But CSR offer to look through retention offers. Got the $95 credit offer and took it. Weird but that works for me.
8/7/2014: Opened summer 2013. Was offered 10K UR for $5k spend in 3 months. I said no and asked for the af to be waived. Denied.
9/4/2014: Opened August 2013. Was offered 5k UR points immediately with no spend requirement. Decided to take it and keep the card open.
12/9/2014: Opened in November 2013. $95 statement credit; called a couple days after the AF posted.
12/17/2014: Opened in Nov. 2013 also. $95 statement credit. Called about 30 days after AF posted. Had lots of $$ manufactured spending on this card.
1/11/2015: Opened January 2014 and have Ink Plus now, so no need for both. ~10 months of legitimate business spend (no MS) for probably $20-$30k. Offered 10k points with $5k spend in 3 months, will think about it as I'd rather get the Amex Gold with 75k MR with $10k spend.
2/7/15: 1 year old, annual fee hit. Spending ~1K a month on 5% categories. Offered 10K points for 5K spending. No different offers available. Called again 3 weeks later, no new offers, initial rep quickly closed.
04/01/2015 Offered $95 statement credit with no strings. ~$22k in spend during previous year.
04/09/2015: Offered 10k UR for minimum spending of 5k in next three mounts. Gladly took it
5/22/15 - $95 statement credit, no strings. Accepted.
5/30/15 - Ditto
6/10/15 - Offered $95 credit immediately. Accepted.
6/15/15 - $95 statement credit. Accepted.
6/29/15 - 8k mostly 5x cat in last 12 months, 2nd anniversary - $95 statement credit - Accepted.
7/8/15 - first call, no offers, rep suggested using UR points for statement credit to offset the fee. Declined. HUCA and got a different rep, she looked for retention offers, $95 statement credit. Accepted
7/8/2015 Same as above but didn't HUCA. Will call again tomorrow. Called today (7/9) and got a different person and a $95 statement credit. Other wise I would have cancelled after last UR points would have posted.
7/8/2015 Transfered to a supervisor; he found $95 statement credit offer on account. Third-year-cardholder, about 15K in spend.
7/17/2015 - Took two calls to get the statement credit offer. Make sure you ask for retention offers (keywords, considering cancellation). It'll be a credit, since technically, they can't waive the fee.
7/22/2015 - $95 Statement Credit. 2nd call is what got it done. Asked about "retention offers."
8/4/2015 - $95 statement credit when asked for retention offers.
8/6/2015 - $95 statement credit offered immediately on the first call, no questions asked. ~$40k in bonus category spending.
9/3/2015- $95 statement credit. Only about $120/month spend.
9/8/2015 - $95 statement credit. ~$5k bonus category spending
Ink Plus
12/2/2013 - Offered $95 statement credit, asked for points instead. Last year received 20,000. This year just a statement credit. $20,000 spend opened for 2 years.
8/16/2013 - Had card for 11 months, called and asked if they could waive annual fee due next month, offered 95 credit right away. I took it.
8/10/2013 - About 20K spend in year 1, in 5X categories. Offered $95 credit. Took it.
10/5/2013 - Offered $95 credit. Was told that was only offer available. Took it.
1/2014 - $5000 spend in 3 months, get 10K UR points. Took it.
2/7/2014 - $5000 spend in 3 months, get 10K UR points. Took it.
2/19/2014 - 1st year, spent 27K, most in bonus categories; over half in MS at office supply. Offered $95 statement credit to offset fee. Accepted.
2/8/2014 - $5000 spend in 3 months, get 10K UR points. Closed.
3/5/2014 - 1st year, spent 23K (most at bonus categories). Called when AF posted and offered $95 statement credit. Accepted.
3/13/2014: - 1st year. $5,000 spend in 3 months, 10,000 UR points. Accepted. No AF waived. Spent approx $20,000, about 75% of it on bonus categories.
4/3/2014 - 1st year, spent $8K. Called when AF posted and offered 5K UR. Accepted.
4/11/2014 - No offers. Card open one year, $15K+ spend, annual fee just came due.
6/20/2014- Had card since 2012- about $10k/yr spend; immediate offer of $95 AF credit- accepted (use for Lounge Club access and spending).
7/143/2014 - Called prior to AF hitting, offered 10k UR with $5k spend. She suggested that the statement credit may be available after the fee hits and to call back. I would prefer credit right now since may not hit $5k spend with other promotions for other cards right now and bird feeding issues.
7/16/2014 - offered 10k UR after $5k spend w/in 3 months. no option to waive annual fee. spent about $25 (i bought a mouse at staples) since meeting the initial spend bonus.
8/11/2014 - 36K+ spend, card open one year. No offers. Closed card.
8/18/2014 - Offered 10K UR points after $5K spend in 3 months. Took it.
10/07/2014 - Offered 95 statement credit. Accepted.
11/25/2014 - Offered 10K UR points after $5k spend in 3 months. Closed Card.
12/6/2014 - Offered 10K UR points after $5k spend in 3 months. Unsure.
12/21/2014 - no offer, will cancel (just met minimum spend originally)
12/15/2014 - no offer, keep. ~$6k in spending
1/6/2015 - Offered $95 statement credit to keep open. Took it.
2/17/2015 -- Very quickly offered $95 statement credit to keep card. Accepted offer. Most spending on the card is Staples: about $3K/month.
5/6/2015 - No offers to waive annual fee. Downgraded instead.
5/16/2015 - No offers. Plan to call when fee posts in June.
5/22/2015 - $95 statement credit, no strings. Accepted. Probably should have cancelled to reset the bonus clock, but oh, well.
6/3/2015 - $95 statement credit
6/8/2015 - $95 statement credit, no strings. Accepted. Asked about point offers and there were none. ($10k annual spend)
06/18/2015 - No offers. Downgraded to Cash.
6/27/2015 - 10K UR points after $5K spend in 3 months. Accepted.
7/7/2015 - 10K UR points after $5k spend in 3 months. Declined.
7/11/2015 - first phone call - only offer to downgrade card to ink cash, 2nd call - 10k UR for $5k spend in 3 months, annual fee can still be refunded up to 6 months later if card is cancelled
7/12/2015 - Bupkis. Offered downgrade to Cash.
7/15/2015 - $95 statement credit, no strings. Accepted. Asked about point offers and there were none. ($50k annual spend)
10/13/2015 - $95 statement credit.
11/3/2015 - $95 statement credit
12/6/2015 -- Asked for $95 statement credit, rejected. Offered 5000 no strings points, accepted. Heavy use on the card, mostly in bonus categories
1/13/2016 - Was offered to downgrade to the Ink Cash. Outright asked for to waive the $95 fee, was denied.
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then chase may claw back that bonus
Sapphire Preferred
7/2013 - 2500 points, see here
11/2013 - no offers given from multiple calls. $50k+ in annual spend.
2/2014 - no offers given. $100k+ in annual spend!!
3/6/14 - no offers given. Just $3K in spend. Closed it.
3/19/2014 - no offers given. Had card 13 months, $20k spend.
3/30/2014 - no offers given. Had card 16 months, $70+k annual spend.
7/2014 - no offers given, she said none are available ever. low spending. going to explore options and likely cancel within 60 days of fee.
10/2014 - no offer given for wife's card except to downgrade - cancelled
01/2015 - no offers given from call & SM. Had card since 12/13. $60k+ in 2014 spend- Keeping card one more year.
7/15/2015 - 2nd anniversary. ~$36k annual spend. Offer: Spend $4k in the next 3 months for 10k bonus UR points. Accepted.
7/20/2015 no offer given $10k spend, will keep card anyway
11/4/2015 - 2nd anniversary ~33k annual spend. Offer: $100 statement credit. Accepted.
2/9/2016 - ~18K annually with substantial slowdown in last 3 months. $100 statement credit.
3/23/2016 - 3rd anniversary ~$65k annual spend. Offer: 10k UR points after $4k spend in 3 months. Accepted.
Sapphire
Hyatt
09/14/15 - No offer, but did not cancel. Will try again in a week or two.
9/01/15 - 5K points offered (and taken). Open 3 yrs, >$20K spend annually.
8/12/15 - 2.5k points offered. Minimum spending on card this year. Open for 1 year.
8/3/2015 - No offer, but did not cancel; will try again in a few days.
07/2015 -- 5K points for renewal, no strings attached. I have plenty of spend on Chase cards, but no spend on the Hyatt card. Accepted the offer; not sure if I otherwise would have kept the card.
07/2015 - 2.5k points. Minimum spending ~ $300 a month on restaurants. Took the offer. Called thrice - same 2.5k offer.
04/2015 - 5k points, open for 3 years. Spent more than $20k from 04/2014 - 04/2015.
3/1/2015 - Offered 2,500 points. Card opened for 1 year and $5k spent in 2014.
2/2/2015 - 5k points. Card opened 2 years already. About $3k spending in the past year.
12/2/2013 - Offered 5,000 points to keep the account. Card has been opened for 2 years. Spent over $40k in 2013.
4/4/2014 - Offered 5,000 points. Spent $4K last year.
7/5/2014 - Offered 2,500 points. Spent $15k/year.
11/3/2014 - Offered 5,000 points. Spent $70K last year, $23K this year
12/12/14- 5k points, spent 50k this year
12/2013 - No offer other than already currently active targeted promo (5k bonus for $3k spend)
British Airways
6/2013 - AF due 6/15. <$1k spend in previous year. First 2 calls in April and early May: no offers. 3rd call yesterday resulted in 5k Avios offer, but only after CSR realized I intended to close.
8/5/2013 - Offered 9,000 bonus Avios after spending $1,500 in the next 3 months. Which makes for a total of 10,875 points or 7.25 points per dollar. Definitely worth it
2/2014 - Ditto 9k offer above. Kept it.
4/2014 - 1yr 10mo active, called before AF hit, <1k in last 12mo, No offers given except to xfer CL to other chase personal card and close this out.
4/26/14 - >$10K spend in previous year. 9,000 bonus Avios after spending $1,500 in the next 3 months. Accepted.
4/2014 - (my card - 50K+50K/$75 AF version - open 47 months) no offers available despite having spent $30k+ in year prior for travel together ticket. kept open.
5/2014 - (wife's card - 50K+50K/$75 AF version - open 47 months) no offers - less than $500 spent in year prior. moved CL and closed.
6/2014 50K+50K/ $95 AF open for 37months, about 4K spending. 1st retention 2 yrs ago was 5000 avios - no strings, 1 year ago 5000 avios - no strings, this year nothing, agent was nice but didnt even blink, seemed happy to close account and transferred CL to other Chase account. Very different experience than Citi Retentions. Couldn't justify keeping the card anymore even with a retention offer though.
7/7/2014- 9000 Avios for spending $1500 in 3 months; fee not waived.
8/17/2014 - no offer, open for 25 months, < $500 in spending since opening. Closed account.
9/3/14 - called to complain about $75 AF card being changed to $95 - offered 9000 avios for $1500 cumulative spend in 3 months. accepted.
10/27/14 - called to cancel after AF posted. was offered 9000 avios for $1500 spend within 3 months and accepted.
1/2/15 - called to cancel and was offered 9000 avios for $1500 cumulative spend in 3 months.
2/7/2015- same as above. 9000 avios for $1500 in 3 months
3/18/2015 - mentioned that I was disappointed in the new earnings rate starting April 30. Same retention offer as last year, 9000 Avios for $1500 in 3 months. Decided to take it, as it's a fast way for me to earn Avios.
6/8/2015 - same as others reported: 9k Avios after spending $1500 within three months. No ability to waive $95 fee nor apply statement credit.
United Select
2/2014 - 5,000 United miles in addition to the standard annual 5,000 miles
3/23/14 - No retention offers given despite calling multiple times. Downgraded instead to no annual fee United card (1 mile per $2). Had the card for 4 years, $5K spend in past year.
1/2015 - $100 statement credit, spent about $25k in 2014
8/2015 - 2x UC Day passes. Have had the card since 2010, spend went from $20k annual to around $1K this year.
3/2016 - no offer available; $4k spend this year.
United Mileage Plus Awards
07/10/15 - no retention offer other than 2 UA Club passes or using 7500 miles to pay for $60 AF. Haven't spent much on this card but it's my longest held card so paid the AF.
United Explorer
Aug. 18/2013 - 12K spend in year 1. Offered $150 statement credit. Grabbed it!
08/15/2013 - Heading into year 3 (received statement credit last year). Only offers were 5K miles or 2 club passes. Spent around $20k.
06/27/2013 - <$1k spend in 11 months, offered $100 statement credit (mentioned that the new forex waiver sounds great, but haven't seen value to offset the annual fee and would love to try it another year but have too many cards with fees)
06/07/2013 - Spend about $5k in a year. First anniversary.Offered 5k miles or $100 credit. Took the credit.
05/07 - /2013 Spent $5k in the first year. Offered 10k miles or $95 credit to offset the annual fee. Took the miles.
05/2013 - CSR said "no" so asked for the Retention Dept. That rep. offered 10K miles or $100. I took the 10K miles. Not much spend over the last 9 months.
09/14/2013 - Offer 15k miles, only spending card for the year Link
9/16/2013 - Offer 15k miles or $150 credit. Spending on the card have been $18k-20k.
9/17/2013 - Spent about $5k... offered 10k miles. took it
11/15/2013 - Spend about $5K, offered 2 club passes and nothing more. Moved CL, cancelled.
11/2013- spent just over $25k, offered $150 or 15k miles
11/2013 - spent $50k+, offered 1k miles. Declined and will call back to cancel.
12/2013 - second renewal (15k retention first time around) - offered two additional lounge passes
1/2014 - less than $5K spend. offered $100 statement credit
1/10/2014 - Spent $25k last year. $150 statement credit. This is my 3rd Chase UA/CO card, normally cancel before 1st year but kept this year for PDQ waiver.
2/19/14 - 25k spend last year. Offered 10,000 miles. Didn't push for more, accepted 10k.
2/17/14 - Used very little last year, offered two extra United Club Passes. Ended up renewing card.
2/14/14 - spent about 45k on it last year. Before AF hit, called CSR and send secure message, no any bonus or any retention offer. Called today, offer 15k miles or $150 credit. Took the miles.
3/11/14 - $25K spend last year. Offered $100 statement credit (no miles option was given)
3/15/14 -5K spend. No offer during multiple calls. Was legacy CO MC. Moved CL and closed
4/2014 - ~3k spend, offered 2 more club passes - asked for other offers but none avail, called after AF hit
4/2014 - (my card - open 9 months) 10k or $100 credit - less than $8k spent in year prior. took the miles.
5/2014 - (wife's card - open 10 months) 10k or $100 credit - less than $7k spent in year prior. took the miles.
6/2014 - 10K or $100 - ~5k spend
7/2014 - offered 2 club passes, declined. 1k spend in year prior.
7/2014 - one call, transferred to Loyalty Department, no offers, closed. Almost no spend previous year.
7/2014 - 50k spend in last 12 months, pending 10k bonus. offered $100 credit, took it b/c will be saving a lot in bags this year. was not offered miles.
9/2014 - once call, very little spend since earning bonus, transferred, offered 2 addl club passes, closed the card.
10/3/2014 - they offered to downgrade or 2 club passes. Canceled. Spent 30k+. Moved credit to existing card. AF was charged in July, but it will be fully refunded via check.
10/2014 - offered nothing initially, follow up message after AF fee and they offered 10k on wife's card - took it.
10/2014 - offered nothing except downgrade, cancelled promptly. virtually not used last year
11/2014 - 40K Spend; called after annual fee hit; was offered 10,000 miles and no minimum spend. Took the bonus and paid the annual fee.
12/13/2014 - offered and accepted $100 statement credit, 13k spend in first year
12/22/2014 - No offer. one year anniversary. 28k spend last year.
01/13/2015 - Opened 01/14. Only offered 2 united club passes. Minimum spend met and $20 per month after that for regular spend. Cancelled and moved the credit line over.
01/16/2015 - opened 01/14. 10k miles for $2k spend in a month.
1/20/2015 - offered 2 club passes. Decided to transfer CL and close
2/2014 - Opened 1/12. Called after AF appeared. Accepted an offer of 10k miles with no minimum spend. ~45k spending last year.
5/2014 - First year. Called after AF appeared. Offered 2 lounge passes; declined.
3/5/2015 - Opened 12/2013. Spend $5.5k. Called after AF hit. No offers. Asked to talk to supervisor. She also had on offers. However, she did offer me a $150 statement credit on—get this—my Presidential Plus credit card—not my Explorer Card itself. Took it. And this statement credit is on top of 15,000 bonus miles I already got on my Presidential Plus Card on 12/15/2014!
3/25/15 - Opened in April 2014. Only min spending done. No retention offers made and didnt ask either. Cancelled it.
3/28/15 opened oct 2013. AF posted Nov 2014. Spend $25k. Offered $60 + 500 miles. Closed card after offer posted.
4/27/15 - opened in 2/2014, spent $3K. Offered $60 statement credit to keep open; canceled.
5/6/15 - opened in 4/2012, not much spending but every year I was able to get fee waived except now. No offers at all. Canceled
6/4/2015 - opened 6/2010, spending has gone down last year due to new UA Club Card. ~$6k for YE2014 vs $13k for YE2013. No offer made. Debating cancel.
6/9/2015 - opened 6/2012, no spending in ~18 months. Tried three times for
a statement credit, no luck. Cancelled.
6/17/2015 - opened 6/2012 as well, minimal spending, only received retention credit the second year. No offer this time, go ahead and cancelled and move partial CL to the SP card.
7/31/15 - opened 7/2012, ~$25k (for 10k bonus). No offer at all, cancelled card in less than 3 mins.
8/8/2015 - opened 11/2011, 25K spend for last two years. $60 credit offered - kept.
8/18/2015 -- minimal spending on biz card. No offer at all. I'm a 1K, so I will get a $60 statement credit in Q2 for having the card (making the annual fee essentially $35). Since I have Ink, only real benefit of card is being eligible for upgrade on free domestic award tickets. As I 1K, I do clear once or twice a year this way. Since it's a fun perk, and is probably worth $35, I'll keep the card anyway.
9/2/2015 - opened 8/2014, just $2k spend for the minimum; no offers except to downgrade to other low/no fee United Chase cards; Closed.
9/13/15 - opened in 2010. No spend in the last year. AF posted so I called to cancel. No retention offer.
United Club
5/26/2013. Spend $2k in one month receive 10,000 RDMs. Yearly spend on card under $1k.
6/1/2013: Offered $150 statement credit. Yearly spend $20k.
8/5/2013: Offered 15,000 miles to keep the card.
8/19/2013: Spent $70k+ last year. Offered 15k miles or $100 credit. Tried to negotiate, wouldn't budge.
8/19/2013, United Club, end of first year, $150 statement credit, about $25K spend.
5/21/14, $18K annual spend, end of first year, offered nothing, cancelled card.
6/28/14, Less than $5k annual spend, end of 2nd year, offered 10k miles for $2k spend in a month. No statement credit available.
7/27/14, $50K+ annual spends, end of year three, offered nothing (or asked for), canceled card. (got about a $ 200 statement credit last year).
10/5/14, $25k+ annual spend, end of year three. Offered a $100 statement credit.
11/8/14, $15k+ annual spend, end of year one (fee had been waived for first year), offered 15,000 miles or $150 statement credit; took the latter.
12/20/2014, $3K in annual spend. Was a card member for two years (first year AF waived, paid it outright the second year). Called twice to cancel. No offer either time. Closed the card.
02/18/15, $55k+ annual spend, end of year one (fee waived for first year), offers 15k miles or $150 statement credit; took the latter.
3/5/2015 Year 1 free, year 2 no offers, year 3 called to cancel and was offered $150. I asked for miles. Accepted 15K miles to keep it open. Spend was around $47,000.
10/13/2015 $100 Statement Credit
Presidential Plus
10/30/2013 - Annual spend $40,000. Offered $150 statement credit or 15,000 RDMs. Took the latter.
12/15/2014 - Annual spend $47,000. Offered $150 statement credit or 15,000 RDMs. Took the latter.
12/4/2015 - Annual spend $32,000. Offered $100 statement credit. No other alternative. Took it.
Southwest Airlines Plus
1/23/2014 - Sent secure message. 3000 points
4/4/2014 - 3000 points. Spent $3K last year.
12/15/2014 - no offer, canceled. Spent $3k last year.
8/3/2015 - 6,000 points, no spend on card since initial spend. Accepted for 9,000 RR point bonus.
Southwest Airlines Premier
12/9/2013 - Called twice. No offer. Cancelled. 3k Chase GC spend. Last year 3k points
8/5/13 3,000 pts
1/20/2014 - Cited Southwest devaluation. Offered nothing. Cancelled on the spot. $2.5k spend, mostly on CGCs
3/15/14 less than 5K spend. No offer. Moved CL and cancelled
6/01/2014 - Cited WN devaluation, but CSR said she could not offer points or waive AF. Moved CL and cancelled. 2013 spend was <$1k but used BT offers.
11/3/2014 - the Business Premier card with approximately $10k spend. CSR said that "Southwest can waive the annual fee, but not Chase." ...??? No offers.
4/22/2015 - Card 1 year old, virtually no spend since the initial minimal spend. Offered 3000 RapidRewards points. Politely declined.
8/19/2015 - Open 2 years. $25k spend in first 18 months, little in the past 6 months. Rep was ready to close account until I prompted for extra points. Offered 3,000 bonus. Accepted.
AirTran
Marriott Premier
06/07/2013 - Spend about $1k in a year. First anniversary. Offered 5k after 15 purchases. Declined.
7/25/2013 - Spend <$1K. 3rd Anniversary. One call. No offer. Cancelled card.
Nov 3, $500 spend in last year.. no offer.. waiting for free night to post for cancel.
1/2014 - <$5K spend. 5K pts with 15 purchases in 90 days
4/9/2014 - 2nd year on card, spend last year was $9K, 2.5k @ Marriott, was offered an additional Cat 1-4 Certificate w/$1k spend, would expire in 6 months (which didn't line up for me). Tempted, but closed to avoid the AF.
5/28/14 - Ann fee hit within the last 30 days, only spent the minimum last year for the bonus plus another night or two at cheap MI properties. No offer for retention and advised this can only be downgraded to the lesser Marriott Rewards card. Transferred credit line to CSP and closed this card.
7/1 - Annual fee hit today. Called to cancel. Total spend 1.5k.. CSR was almost ready to cancel, when I asked if there is any retention offer and she said "oh I forgot to check that".. offered 5k points for 15 purchases in 90 days.. asked for free certi, declined.. moved CL and cancelled..
12/6/2014 - Offered Cat. 1-4 certificate in addition to the Cat. 1-5 one. ~2k spend in the last year. Declined, moved credit around, and cancelled.
3/2015 - AF hit, already used the free 1-5 certificate. Only ~$2,300 in spend on the card in first year. Offered 5k Marriott Bonus Points if I made 15 Purchases in 90 days. Accepted.
3/25/2015 - Annual spend ~$3200. Offered 5000 points for 15 charges in 90 days. Took it.
5/6/2015 Offered 5000 points for15 transactions in 90 spend aprox 10k
6/4/2015 - Offered Cat. 1-4 Cert for spending $1k in 90 days. Accepted.
6/8/2015 - Also offered additional Cat. 1-4 Cert for spending $1k in 90 days. Accepted. I would have cancelled otherwise.
8/6/2015 - No offer. Closed
Marriott Signature
10/4/2013 Very little activity on this card. One call, no offer. No attempt to persuade me to keep it. Moved credit line to another card and canceled.
11/2/2014 Wife's Marriott Signature- met minimum spend with 2 purchases and then didn't use. Offered 5000 points for 15 uses in 90 days. She took it.
4/1/2015 Very little activity. Offered 5000 points for 15 transactions. No other offers available.
6/05/15 - One call, no offer. Only $3k spend last year. Moved CL to another card and will cancel.
8/18/15 - Open about a year, 10K spend annual. Offered 5000 points for 15 uses in 90 days. Took it.
6/10/16 No offer. No spend in past year. Kept the card for free night though.
Ritz
10/14 - $395 AF posted, offered T1 - T4 RC free night cert for $5k spend in 90 days. Accepted. (~10k spend annually)
07/2015 offered T1 - T4 RC free night cert for $5k spend in 90 days. The free night cert is valid for six months.
Priority Club - now IHG
11/2013: no offers given on multiple calls. $10k+ spend annually.
4/2014 - card open 1.5 years - offered spend challenge only: 15k points for spending $5000 in 90 days - less than $400 spent in year prior. took the offer (had never intended to close).
6/2014 - card open ~1 year - 15k points for spending $5000 in 90 days - only spend for initial bonus + little extra. Offer taken.
9/2014- annual fee hit- only offer CSR said he had was the 15k points for spending $5000 in 90 days.
9/2014 - Annual fee hit, was offered 15k points for $5000 in 3 months. Less than $2k spending last year.
11/2014 - CSR kept repeating the same babble about the "great features" already on the card, and made no offer.
4/2015 - Offered 15k points for $5000 spend in 3 months. Less than $5k spend.
5/2015 - Offered 15k points for $5000 spend in 3 months. Will pay the $49 AF and keep it for another year.
5/2015 - Needed transfer to retention specialist: offered the "usual" 15K for $5000 spend in 3 months. Took it: I need the card for the other benefits and I'm running low on IHG points. No spend on the card the past year.
9/2015 - No offer available. My wife got the"15K for $5000" offer a few months ago but, even after a HUCA attempt, my card isn't eligible for anything. I'll probably keep the card anyway because the free night is worth $49.
10/2015 - Called twice - no offers, will keep the card anyways for the free anniversary night
Fairmont
8/12/2014: Had card for 1 yr. 1K spend only. No retention offer. Closed card and transferred the credit line.
04/2015: Had card for 1 year. Spent $40k on it. No retention offer. Still value the free night hitting in at $12k spend so will just probably keep it anyways.
4/2015: Had card for 1 yr, 16K spend. Offered 5000 points for $1K spend in 90 days - took the offer.
5/2015: 2 year anniversary, 12k spend. 5k points for $1k in 90 days. Accepted.
7/2015: 3 year anniversary, 17k spend. 5k points for $1k in 90 days. Accepted.
Ink Bold
6/3/2013. Had card for exactly 1 year and fee just hit last night. First offer spend 5k in 3 months get 10k UR; declined, second offer credit annual fee entirely. Accepted annual fee credit. Spending was mostly only in 5x categories. Total spend was about 14k for the year.
June 2013: Offered 10k points with $0 spend and accepted. Spent ~90k during the year.
12/2/2013 - Offered $95 statement credit, asked for points instead. Open one year maybe $20,000 spend.
1/30/2014 Offered $95 statement credit to offset annual fee. Accepted.
2/19/2014. Called to Cancel. Offered what a few other Ink Plus folks weer offered. 10k points for $5k spend in 3 months.
2/16/2014. First offer: 5000 points for spending $5K in 5m. I declined. There are better things to do with $5K in spending. Called back a couple of weeks later. After reviewing spending on the account (maybe $6K for the year) CR offered statement credit of $95. Accepted.
03/26/2014: Offered $95 statement credit with no strings. ~$29k spend
4/11/2014: Called multiple times, every CSR offered to close account. >$50K spend.
4/23/2014: Offered $95 statement credit, no strings. About $20k spent last year
5/19/2014: Called after receiving statement with AF on it. CSR offered 10K points after spending $5,000 in 3 months. Accepted offer. CSR clearly stated that offer (including the 90-day clock) will start in 7 days. Have had the card for 2 years. Less than $5K spend in last year, mostly in 5X bonus categories.
7/4/2014: Statement w/ AF hit 7/1. <$10K spend, mostly bonus categories. Asked for fee waiver: NO. Cash credit against AF: NO. Asked if there were any other incentives she might offer. Came back w/ 10,000 UR pts after $5000 spend in 90 days. Took it. Asked repeatedly when 3 month ticker would start, and she said immediately.
7/4/2014: 9 months into first year; around $20K spend, mostly bonus categories. Asked for offer, CSR said AF credit; took it.
7/7/2014: 10K UR for $5k spend in 3 months, spend period won't start for 7 days. Opened 6/2013, roughly $23K of spend, mostly in bonus categories. Mainline rep, no transfer to retentions needed.
7/11/2014: No offer. Spent about $300/month on cable & cell. No ability to Product Change to Plus or Cash either. Looks like they don't want our business. Will call back in a month and ask for the 10k UR for $5k spend.
7/11/2014: Maxed out spending on 5x categories with minor spending in 2x and 1x categories. Asked specifically to waive AF for another year, denied. But CSR offer to look through retention offers. Got the $95 credit offer and took it. Weird but that works for me.
8/7/2014: Opened summer 2013. Was offered 10K UR for $5k spend in 3 months. I said no and asked for the af to be waived. Denied.
9/4/2014: Opened August 2013. Was offered 5k UR points immediately with no spend requirement. Decided to take it and keep the card open.
12/9/2014: Opened in November 2013. $95 statement credit; called a couple days after the AF posted.
12/17/2014: Opened in Nov. 2013 also. $95 statement credit. Called about 30 days after AF posted. Had lots of $$ manufactured spending on this card.
1/11/2015: Opened January 2014 and have Ink Plus now, so no need for both. ~10 months of legitimate business spend (no MS) for probably $20-$30k. Offered 10k points with $5k spend in 3 months, will think about it as I'd rather get the Amex Gold with 75k MR with $10k spend.
2/7/15: 1 year old, annual fee hit. Spending ~1K a month on 5% categories. Offered 10K points for 5K spending. No different offers available. Called again 3 weeks later, no new offers, initial rep quickly closed.
04/01/2015 Offered $95 statement credit with no strings. ~$22k in spend during previous year.
04/09/2015: Offered 10k UR for minimum spending of 5k in next three mounts. Gladly took it
5/22/15 - $95 statement credit, no strings. Accepted.
5/30/15 - Ditto
6/10/15 - Offered $95 credit immediately. Accepted.
6/15/15 - $95 statement credit. Accepted.
6/29/15 - 8k mostly 5x cat in last 12 months, 2nd anniversary - $95 statement credit - Accepted.
7/8/15 - first call, no offers, rep suggested using UR points for statement credit to offset the fee. Declined. HUCA and got a different rep, she looked for retention offers, $95 statement credit. Accepted
7/8/2015 Same as above but didn't HUCA. Will call again tomorrow. Called today (7/9) and got a different person and a $95 statement credit. Other wise I would have cancelled after last UR points would have posted.
7/8/2015 Transfered to a supervisor; he found $95 statement credit offer on account. Third-year-cardholder, about 15K in spend.
7/17/2015 - Took two calls to get the statement credit offer. Make sure you ask for retention offers (keywords, considering cancellation). It'll be a credit, since technically, they can't waive the fee.
7/22/2015 - $95 Statement Credit. 2nd call is what got it done. Asked about "retention offers."
8/4/2015 - $95 statement credit when asked for retention offers.
8/6/2015 - $95 statement credit offered immediately on the first call, no questions asked. ~$40k in bonus category spending.
9/3/2015- $95 statement credit. Only about $120/month spend.
9/8/2015 - $95 statement credit. ~$5k bonus category spending
Ink Plus
12/2/2013 - Offered $95 statement credit, asked for points instead. Last year received 20,000. This year just a statement credit. $20,000 spend opened for 2 years.
8/16/2013 - Had card for 11 months, called and asked if they could waive annual fee due next month, offered 95 credit right away. I took it.
8/10/2013 - About 20K spend in year 1, in 5X categories. Offered $95 credit. Took it.
10/5/2013 - Offered $95 credit. Was told that was only offer available. Took it.
1/2014 - $5000 spend in 3 months, get 10K UR points. Took it.
2/7/2014 - $5000 spend in 3 months, get 10K UR points. Took it.
2/19/2014 - 1st year, spent 27K, most in bonus categories; over half in MS at office supply. Offered $95 statement credit to offset fee. Accepted.
2/8/2014 - $5000 spend in 3 months, get 10K UR points. Closed.
3/5/2014 - 1st year, spent 23K (most at bonus categories). Called when AF posted and offered $95 statement credit. Accepted.
3/13/2014: - 1st year. $5,000 spend in 3 months, 10,000 UR points. Accepted. No AF waived. Spent approx $20,000, about 75% of it on bonus categories.
4/3/2014 - 1st year, spent $8K. Called when AF posted and offered 5K UR. Accepted.
4/11/2014 - No offers. Card open one year, $15K+ spend, annual fee just came due.
6/20/2014- Had card since 2012- about $10k/yr spend; immediate offer of $95 AF credit- accepted (use for Lounge Club access and spending).
7/143/2014 - Called prior to AF hitting, offered 10k UR with $5k spend. She suggested that the statement credit may be available after the fee hits and to call back. I would prefer credit right now since may not hit $5k spend with other promotions for other cards right now and bird feeding issues.
7/16/2014 - offered 10k UR after $5k spend w/in 3 months. no option to waive annual fee. spent about $25 (i bought a mouse at staples) since meeting the initial spend bonus.
8/11/2014 - 36K+ spend, card open one year. No offers. Closed card.
8/18/2014 - Offered 10K UR points after $5K spend in 3 months. Took it.
10/07/2014 - Offered 95 statement credit. Accepted.
11/25/2014 - Offered 10K UR points after $5k spend in 3 months. Closed Card.
12/6/2014 - Offered 10K UR points after $5k spend in 3 months. Unsure.
12/21/2014 - no offer, will cancel (just met minimum spend originally)
12/15/2014 - no offer, keep. ~$6k in spending
1/6/2015 - Offered $95 statement credit to keep open. Took it.
2/17/2015 -- Very quickly offered $95 statement credit to keep card. Accepted offer. Most spending on the card is Staples: about $3K/month.
5/6/2015 - No offers to waive annual fee. Downgraded instead.
5/16/2015 - No offers. Plan to call when fee posts in June.
5/22/2015 - $95 statement credit, no strings. Accepted. Probably should have cancelled to reset the bonus clock, but oh, well.
6/3/2015 - $95 statement credit
6/8/2015 - $95 statement credit, no strings. Accepted. Asked about point offers and there were none. ($10k annual spend)
06/18/2015 - No offers. Downgraded to Cash.
6/27/2015 - 10K UR points after $5K spend in 3 months. Accepted.
7/7/2015 - 10K UR points after $5k spend in 3 months. Declined.
7/11/2015 - first phone call - only offer to downgrade card to ink cash, 2nd call - 10k UR for $5k spend in 3 months, annual fee can still be refunded up to 6 months later if card is cancelled
7/12/2015 - Bupkis. Offered downgrade to Cash.
7/15/2015 - $95 statement credit, no strings. Accepted. Asked about point offers and there were none. ($50k annual spend)
10/13/2015 - $95 statement credit.
11/3/2015 - $95 statement credit
12/6/2015 -- Asked for $95 statement credit, rejected. Offered 5000 no strings points, accepted. Heavy use on the card, mostly in bonus categories
1/13/2016 - Was offered to downgrade to the Ink Cash. Outright asked for to waive the $95 fee, was denied.
Chase retention bonus or fee waiver reports [Archive]
Nov 9, 2013, 9:35 am
#1396
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
I was told by a rep yesterday that "Chase no longer offers fee waivers or statement credits". Yeah, right,.. I thought.... The number I called was in the Wiki but required a transfer to rep 2. Rep 2 got as far as "Your account is now closed... " and I plucked it back from the brink by saying "wait-- I have 60 days to cancel?"
I have multiple accounts with Chase, including home loan, checking, savings and CC's. This was an INK w/ about 25K or more of regular spend. Some gift card spend, too, back in the day...
I have multiple accounts with Chase, including home loan, checking, savings and CC's. This was an INK w/ about 25K or more of regular spend. Some gift card spend, too, back in the day...
Nov 10, 2013, 11:59 am
#1397
Join Date: Jan 2013
Posts: 140
My annual fee just hit. Called customer service and asked to be transferred to retention to see what offers might be available to entice me to keep the card. (FYI Had about $4000 on the card last year). She said she would transfer me to a specialist who could answer my questions. A few minutes later, she came back on the line and said she could not let me speak to an adviser because my type of card doesn't allow me to.
Is this something new? Any ideas how I can get directly to retention?
Thanks
Is this something new? Any ideas how I can get directly to retention?
Thanks
Nov 10, 2013, 12:07 pm
#1398
Suspended
Join Date: Sep 2013
Posts: 817
What strategies have people used when trying to get a retention bonus for the Mileageplus Explorer card? Should I ask for "loyalty services"? I figure I can use the United devaluation as an excuse.
("I'm not sure the benefits outweigh the costs given the recent United devaluation...")
("I'm not sure the benefits outweigh the costs given the recent United devaluation...")
Nov 10, 2013, 4:39 pm
#1399
Join Date: Nov 2006
Location: DCA
Programs: Bonvoy Ambassador, AA Plat Pro, DL Gold, UA*S, Hilton Gold, Hyatt Explorist
Posts: 631
What strategies have people used when trying to get a retention bonus for the Mileageplus Explorer card? Should I ask for "loyalty services"? I figure I can use the United devaluation as an excuse.
("I'm not sure the benefits outweigh the costs given the recent United devaluation...")
("I'm not sure the benefits outweigh the costs given the recent United devaluation...")
I call in and explain the situation to the (U.S.-based) rep, telling him I'm just not collecting points with United anymore after the announcement, and have switched over to Dividend Miles. He immediately offers me a downgrade to a no-fee card. I explain to him that I really just have no interest in spending on a UA card anymore, especially one earning 0.5 mile/$, but I am looking to get CSP in the future, so ask him if it would be beneficial for me to downgrade just to hold the credit line until I apply for CSP. (He didn't know whether it'd matter.) In the middle of that conversation, the call disconnects from his end.
I call back and explain to the new (also U.S.-based) rep that I want to cancel, and the rep says she needs to transfer me to someone else to process my cancellation. This third rep, who I now realize is from Loyalty Services, is very friendly. She asks me all about my travel (my response: "I travel a lot, and probably relative to your other customers, I travel a lot on United, but relative to the rest of my travel, I travel very little on United"), as well as if I use any of my other Chase cards for everyday spending ("my Chase Freedom, sort of"). She acknowledges having heard of the points devaluation, and says she was told it wasn't taking effect until 2014. I explain to her that between my *G status and my AmEx Platinum, I'm pretty much set with travel benefits. Finally, she offers me the choice of a $100 statement credit or 10k miles, no strings attached, which I wasn't expecting, as I've never before received a retention offer from Chase, and I have closed a lot of Chase cards. The $100 statement credit would cover my annual fee, so I wasn't going to cancel anymore, but, still valuing UMP miles at more than 1¢ apiece, I took the miles.
Of course, it makes no sense to retain customers who are upset about ongoing value—especially customers who are already clearly using a competitor's card—by offering one-time bonuses, but it worked out for me, so I'll take it.
Nov 10, 2013, 9:02 pm
#1400
Join Date: Aug 2009
Location: ORD, LAS
Programs: AA-EXP, BAEC Silver, Hyatt-Globalist, Hilton-gold, SPG-gold
Posts: 855
Nov 11, 2013, 10:34 am
#1401
Join Date: Jan 2013
Posts: 140
The first time I did it was about 3PM EST, the second time around 11PM EST. Seems like they're pretty available.
Nov 11, 2013, 6:45 pm
#1402
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
I was told by a rep yesterday that "Chase no longer offers fee waivers or statement credits". Yeah, right,.. I thought.... The number I called was in the Wiki but required a transfer to rep 2. Rep 2 got as far as "Your account is now closed... " and I plucked it back from the brink by saying "wait-- I have 60 days to cancel?"
I have multiple accounts with Chase, including home loan, checking, savings and CC's. This was an INK w/ about 25K or more of regular spend. Some gift card spend, too, back in the day...
I have multiple accounts with Chase, including home loan, checking, savings and CC's. This was an INK w/ about 25K or more of regular spend. Some gift card spend, too, back in the day...
No transfer to another rep, called the numbers on the back of the card.
Was told by the Chase Priority Club rep that there was no offer tied to my card, but there may be offers tied to other cards.
Nov 11, 2013, 8:21 pm
#1403
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
It is cards that have high attrition rates that would get retention offers.
Nov 12, 2013, 11:59 am
#1404
Join Date: Aug 2009
Location: ORD, LAS
Programs: AA-EXP, BAEC Silver, Hyatt-Globalist, Hilton-gold, SPG-gold
Posts: 855
Struck out with ink plus. Aaaaargh!
Nov 12, 2013, 2:53 pm
#1406
Join Date: Jan 2013
Posts: 322
United MP Explorer: AF fee hit, called to complain about the United devaluation and was offered a $100 statement credit or 10,000 miles. Took the credit statement.
Nov 12, 2013, 6:05 pm
#1407
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
I'm not saying you're wrong, just saying that we don't know what Chase's statistics are.
Nov 13, 2013, 1:20 am
#1408
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,767
Unless you have solid data to back up the fact that the Priority Club Card would have statistically significantly less attrition rates than other cards (like the United MP card which seems to consistently receive a retention offer), I would be cautious about making statements such as yours. There are plenty of benefits to the United MP card that would warrant someone keeping the card as well.
I'm not saying you're wrong, just saying that we don't know what Chase's statistics are.
I'm not saying you're wrong, just saying that we don't know what Chase's statistics are.
Since you mention about the UA card, many people just aim for the sign up bonus, not to earn the mile via spend, MS or not MS. Sure, the free checked bag may worth to some but you also pay $95 annual fee for how many checked bags you would use each year? And the earning of the miles on the personal card does not have category bonus except spend on United. Why pay $95 for it when you can earn UR pts with category bonuses and portal shopping bonuses?
The IHG card is only $49 annual fee, the free night cert can be used at IC in expensive cities - check out how much you have to pay for IC HKG, IC Le Grand in Paris, IC Bora Bora, IC Sydney, IC London,... even the Crowne Plaza and HI in certain cities can cost you $200 to $300 a night - with only $49 annual fee. Tell me how much you need to MS your spend on UA to get the similar value?
Add the 10% rebate on redemption. Add the elite status which while not offers much still gets you 2pm late check out and free internet with occasional room upgrade.
The tangible benefits on the IHG card simply is much higher than the UA card. Only people who are math-challenged would not be able to figure that out.
Hence you see very very few posts about asking for retention bonus on IHG card. If my memory serves me well, I think there was ONE person reported he got 2K retention bonus almost a year ago if not more.
Or, you can do a controlled statistical analysis and come up with your scientific conclusion with the usual +/- 5% deviation.
Or, you can keep calling Chase until the cows come home or never come home.
It really is a business decision from Chase stand point - if they need to keep an X number of cardholders for a particular affinity card for particular reasons, they would do whatever within budget to reduce the attrition rate. Such business decision directly reflects on how the retention efforts of said card. Plain and simple.
Enough options for you to choose from to figure out your own conclusion.
Last edited by Happy; Nov 13, 2013 at 1:33 am
Nov 13, 2013, 8:15 am
#1409
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
You can go over this whole thread and see for yourself - just how many posters said they were calling for the retention offer for the IHG card versus the UA card or the Marriott card or the CSP card, etc etc. That is the empirical evidence, good enough for me to make a causal conclusion.
Earlier this year I got 15000 points for $5K in spend within 3 months. I took it because I wasn't planning to cancel the card anyway. I remember others got a similar offer but didn't think it was worth it to put $5K of spend on the card for 15000 points.
It wasn't easy to "collect" the points after I met the spend. I had to make multiple calls to Chase and Priority Club (with denials that there was such an offer possible, and phone transfers between the two) before the points posted.
It wasn't easy to "collect" the points after I met the spend. I had to make multiple calls to Chase and Priority Club (with denials that there was such an offer possible, and phone transfers between the two) before the points posted.
We can agree to disagree here, and I will report back when the cows come home.
Nov 13, 2013, 9:56 am
#1410
Join Date: Jul 2013
Location: NYC
Programs: UA 1K, AS MVPG, Marriott G, SPG G
Posts: 46
I really appreciate all the info people post here.
here is another data point:
United Explorer, had the card for a year, 7-8k spend, annual fee hit Nov 1
first call no sucess, 2nd call $100 statement credit
second call telling rep I wanted to close. Rep moved the credit line and said I will be transfered to retention in order to actually close the account.
The retention rep asked why I'm closing it (UA premier, so not much benefits from the card, and have sapphire preferred w/ fee etc). then the rep said she can offer $100 statement credit. so i took it
in the future ppl may just get to retention as quick as possible. regular rep has no interest in persuading you from closing, and will just do so if you say you might want to cancel
here is another data point:
United Explorer, had the card for a year, 7-8k spend, annual fee hit Nov 1
first call no sucess, 2nd call $100 statement credit
second call telling rep I wanted to close. Rep moved the credit line and said I will be transfered to retention in order to actually close the account.
The retention rep asked why I'm closing it (UA premier, so not much benefits from the card, and have sapphire preferred w/ fee etc). then the rep said she can offer $100 statement credit. so i took it
in the future ppl may just get to retention as quick as possible. regular rep has no interest in persuading you from closing, and will just do so if you say you might want to cancel