Got a little annoyed
#1
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 338
Got a little annoyed
Hi all,
I am CX MPC Gold and gf is Silver, so one Sapphaire and one Ruby. Just had very short return flights with JAL SIN-KUL-SIN on JL721 and JL722.
Got annoyed a little on lack of training or coordination between OW and newly joined member JAL.
1) Although pretty short flight, I wanted to do ASR anyway. Rang JAL reservation, they said the seatmap is not open for ASR. So, could not do ASR...
2) Check in SIN-KUL. JAL lady could not even recognise the simple "OW logo and the sapphaire colour" on MPC card. So, did not put priority baggage tag on check in bags, then pressed the button, the bags had gone onto the belt and "bye-bye" bags. She did not give me the lounge voucher for me and my gf until I asked (and she had to double check with manager if I can have lounge pass with MPC Gold).
3) Check in KUL-SIN. The lady recognised MPC Gold = OW Sapphaire, which is nice. Sticked the prioirity baggage tags on my checked bags, which is good. Then, the lady said she can only offer 1 lounge pass for myself, because Sapphair can bring NO guest, only Emerald can bring 1 guest.
These are little things only and I'm certainly not angry about it. Just got a little annoyed...
I mean, how difficult is it to understand the OW logo and the colour of Red, Blue or Green on OW frequent flyer card??? God knows...
I am CX MPC Gold and gf is Silver, so one Sapphaire and one Ruby. Just had very short return flights with JAL SIN-KUL-SIN on JL721 and JL722.
Got annoyed a little on lack of training or coordination between OW and newly joined member JAL.
1) Although pretty short flight, I wanted to do ASR anyway. Rang JAL reservation, they said the seatmap is not open for ASR. So, could not do ASR...
2) Check in SIN-KUL. JAL lady could not even recognise the simple "OW logo and the sapphaire colour" on MPC card. So, did not put priority baggage tag on check in bags, then pressed the button, the bags had gone onto the belt and "bye-bye" bags. She did not give me the lounge voucher for me and my gf until I asked (and she had to double check with manager if I can have lounge pass with MPC Gold).
3) Check in KUL-SIN. The lady recognised MPC Gold = OW Sapphaire, which is nice. Sticked the prioirity baggage tags on my checked bags, which is good. Then, the lady said she can only offer 1 lounge pass for myself, because Sapphair can bring NO guest, only Emerald can bring 1 guest.
These are little things only and I'm certainly not angry about it. Just got a little annoyed...
I mean, how difficult is it to understand the OW logo and the colour of Red, Blue or Green on OW frequent flyer card??? God knows...
#2
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Clearly the OneWorld site states that you should have been able to take a guest into the J lounge at KUL.
However, I see nothing on the site which indicates "priority Baggage handling by OneWorld status". Could you direct us to the appropriate page?
However, I see nothing on the site which indicates "priority Baggage handling by OneWorld status". Could you direct us to the appropriate page?
#4
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 338
#5
Suspended
Join Date: Nov 2005
Posts: 1,142
#6
Original Poster
Join Date: Sep 2005
Location: Hong Kong / Singapore / Bangkok
Programs: SQ Krisflyer Gold / Hilton Hhonour Diamond / Starwood SPG Gold / CX Former Gold, now Green
Posts: 338
Yes, that was what I did in KUL. I didn't argue with the check in agent and just went to CX lounge directly, shown them the card and they allowed me and guest in with no question asked...
#7
Suspended
Join Date: Nov 2005
Posts: 1,142
So as I understand it right it is JL that is stuffing around which is consistent with the numerous reports of them not honouring Oneworld benefits.
#9
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
In some other airports, priority may not mean much - luggage does not really come out in the order of priority, priority luggage (and MPC luggage tags too) can get broken...
In HKG, for CX/KA, priority is honoured. Sometimes I found my luggage coming out by itself - like special delivery.
I am also spoiled by CX.
In HKG, for CX/KA, priority is honoured. Sometimes I found my luggage coming out by itself - like special delivery.
I am also spoiled by CX.
#10
Join Date: Mar 2005
Location: SYD
Posts: 3,043
If it's any comfort - priority baggage handling isn't even a perk of my elite tier on AAnother AAirline. Have got it on one or two occasions though but I was assured that it's a rare exception.
Ironically I've received priority baggage tags on other oneworld carriers like QF, BA and CX.
Ironically I've received priority baggage tags on other oneworld carriers like QF, BA and CX.
#11
Join Date: Aug 2004
Location: Europe
Posts: 2,341
Amazingly, CX priority luggage handling works at LHR too, at least in my experience. That explains why, when flying to Asia, I prefer flying CX to BA, and yes, why I do think I've been spoiled by quality airlines like CX.
#12
formerly gemini573
Join Date: Jun 2003
Location: LAX, HKG, and BKK
Programs: CX Emerald, WOH Globalist, Marriott Platinum, AA Lifetime Platinum, Virtuoso, Prive, STEPS, STARS
Posts: 2,233
I've had my luggage tagged priority with AA, and on a few occasions, they've come out next to last! Only time it has worked was on flights to and from NRT. LA and CX have both been very good about priority tagged luggage.
#13
Join Date: May 2006
Posts: 246
Last time I was there (about 2 months ago) the KUL lounge had a large sheet at the entrance showing a table where you could check whether access for you and/or guest was permitted simply by lining up your OW / MPC status and the class you were travelling that day. Very handy, although the lounge itself is nothing to write home about. The hot food was a handful of satay sticks, a few dry sandwiches and very little else other than some cheap spirits and a bunch of - admittedly comfortable - chairs. The staff there, although friendly, had the annoying habit of sitting on the counter table in reception and chatting to each other.
#14
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
My recent experience with luggage (within the last month or so):
* AA - They did not tag priority when we checked in, but our bags came out early, probably because we were on connecting flights.
* CX in HKG - Came out early as expected.
* KA In HKG - In a 2-class flight, my checked luggage came out by itself, possibly because I was the only DM with checked luggage.
* CX in SFO - After about 30 odd-size bags, my bag came out!!
* AA - They did not tag priority when we checked in, but our bags came out early, probably because we were on connecting flights.
* CX in HKG - Came out early as expected.
* KA In HKG - In a 2-class flight, my checked luggage came out by itself, possibly because I was the only DM with checked luggage.
* CX in SFO - After about 30 odd-size bags, my bag came out!!
#15
Suspended
Join Date: Nov 2004
Location: 80 countries across the world
Programs: some, * alliance, OW, ISIC,
Posts: 1,336
Hi all,
2) Check in SIN-KUL. JAL lady could not even recognise the simple "OW logo and the sapphaire colour" on MPC card. So, did not put priority baggage tag on check in bags, then pressed the button, the bags had gone onto the belt and "bye-bye" bags. She did not give me the lounge voucher for me and my gf until I asked (and she had to double check with manager if I can have lounge pass with MPC Gold).
I mean, how difficult is it to understand the OW logo and the colour of Red, Blue or Green on OW frequent flyer card??? God knows...
2) Check in SIN-KUL. JAL lady could not even recognise the simple "OW logo and the sapphaire colour" on MPC card. So, did not put priority baggage tag on check in bags, then pressed the button, the bags had gone onto the belt and "bye-bye" bags. She did not give me the lounge voucher for me and my gf until I asked (and she had to double check with manager if I can have lounge pass with MPC Gold).
I mean, how difficult is it to understand the OW logo and the colour of Red, Blue or Green on OW frequent flyer card??? God knows...