Lost luggage no response for a week
Jan 21, 2020, 4:50 pm
#1
Original Poster
Join Date: Jan 2020
Posts: 1
Lost luggage no response for a week
Good afternoon,
I was wondering what's the best way to push Cathay to find your bag? I had 2 stops, first in Beijing and then in Hong Kong.
Its been a week that there is no update on the website. When I called , they told me that "oops , we forgot to call you and advise that 1st tracing was unsuccessful"
Have you ever had an experience that they found your bag after a week? or should i forget about it ?
I just want to get my luggage bag =)
I was wondering what's the best way to push Cathay to find your bag? I had 2 stops, first in Beijing and then in Hong Kong.
Its been a week that there is no update on the website. When I called , they told me that "oops , we forgot to call you and advise that 1st tracing was unsuccessful"
Have you ever had an experience that they found your bag after a week? or should i forget about it ?
I just want to get my luggage bag =)
Jan 21, 2020, 10:04 pm
#3
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Jan 21, 2020, 10:15 pm
#4
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AA permanently lost my bag. In retrospect, I think I knew about 8 days into the trip but couldn’t bring myself to admit it. I’d start documenting the expenses for reimbursement ASAP if you haven’t already. And send a full on claim when you return home and can finalize everything.
Jan 22, 2020, 4:07 am
#5
Join Date: Sep 2005
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FYI, I once had a bag "lost" on an AA domestic trip that was found about 8~10 days afterwards. By then, I was already back to Taiwan, after a 2-day stop at SNA/LAX. As instructed by AA, I let the CX check-in counter at LAX know about it and filed another missing bag report with TPECX airport baggage counter. CX then delivered the bag to me.
Jan 22, 2020, 4:38 am
#6
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Good afternoon,
I was wondering what's the best way to push Cathay to find your bag? I had 2 stops, first in Beijing and then in Hong Kong.
Its been a week that there is no update on the website. When I called , they told me that "oops , we forgot to call you and advise that 1st tracing was unsuccessful"
Have you ever had an experience that they found your bag after a week? or should i forget about it ?
I just want to get my luggage bag =)
I was wondering what's the best way to push Cathay to find your bag? I had 2 stops, first in Beijing and then in Hong Kong.
Its been a week that there is no update on the website. When I called , they told me that "oops , we forgot to call you and advise that 1st tracing was unsuccessful"
Have you ever had an experience that they found your bag after a week? or should i forget about it ?
I just want to get my luggage bag =)
Jan 22, 2020, 5:06 am
#7
Join Date: Aug 2012
Posts: 6,752
Jan 22, 2020, 5:13 am
#8
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No, it's the Montreal Convention.
You can read the text here:
https://www.iata.org/contentassets/f...-full-text.pdf
After 21 days you get SDR 1,131 (Special Drawing Rights), equivalent to about EUR 1,400 these days.
You can read the text here:
https://www.iata.org/contentassets/f...-full-text.pdf
After 21 days you get SDR 1,131 (Special Drawing Rights), equivalent to about EUR 1,400 these days.
Jan 22, 2020, 8:21 am
#9
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No, it's the Montreal Convention.
You can read the text here:
https://www.iata.org/contentassets/f...-full-text.pdf
After 21 days you get SDR 1,131 (Special Drawing Rights), equivalent to about EUR 1,400 these days.
You can read the text here:
https://www.iata.org/contentassets/f...-full-text.pdf
After 21 days you get SDR 1,131 (Special Drawing Rights), equivalent to about EUR 1,400 these days.
Airlines vary on their application of that rule. They usually ask for a detailed content of the case, receipts, etc...
Jan 22, 2020, 8:26 am
#10
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Jan 22, 2020, 8:32 am
#11
Join Date: Feb 2013
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To get the Montreal Conv max for total loss of bag at AA, I had to provide receipts for new items as well as a detailed list of lost contents, including brand, description, cost. It was a royal PITA.
Jan 22, 2020, 8:36 am
#12
Join Date: Aug 2012
Posts: 6,752
Thank makes sense, otherwise I'd imagine everyone under the Sun would claim the fixed max 1,400 eur?
Jan 22, 2020, 8:49 am
#13
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Fair enough I think. Otherwise everyone wears Hermes and had three Rolexes in the suitcase.
Jan 22, 2020, 12:24 pm
#14
Join Date: Jan 2003
Posts: 706
Cx has lost my luggages before - just stay cool about it. Eventually it will be found or permanently lost.
I would start asking CX for compensation at this stage - this will kick start the compensation process and central bag office will start to get involved ( instead of the airports). Central bag office has more experience and the threat of compensation will make things quicker.
Last time CX paid me HK$1000 two days after when luggages are delayed. Eventually my luggages are found. Beijing customs held them for further inspection, causing the delay. My credit card insurance paid me more.
I just had two delayed bags by Latam. Took me 15 days to have them sent back to my home.
I would start asking CX for compensation at this stage - this will kick start the compensation process and central bag office will start to get involved ( instead of the airports). Central bag office has more experience and the threat of compensation will make things quicker.
Last time CX paid me HK$1000 two days after when luggages are delayed. Eventually my luggages are found. Beijing customs held them for further inspection, causing the delay. My credit card insurance paid me more.
I just had two delayed bags by Latam. Took me 15 days to have them sent back to my home.
Jan 22, 2020, 3:38 pm
#15
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Sure. But at the minimum, the airline can't also deny claim simply because you don't have the receipt for the lost items.