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Denied entry in to BA Lounge in Rome as CX Diamond/OWE

Denied entry in to BA Lounge in Rome as CX Diamond/OWE

Old Sep 10, 19, 8:48 am
  #16  
TPJ
 
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I would definitely complain to oneWorld. Scary Team is famous for denying access to partner lounges, let's keep oneWorld our oneWorld.

Scary Team = Sky Team
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Old Sep 10, 19, 9:07 am
  #17  
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Originally Posted by Sleepy_Sentry View Post
This seems like an issue of staff training. It looks like the lounge agent assumed you had access based on your class of service and lounge invitation, not your status. The fact fact that you had a pass to visit the other lounge is irrelevant. Unfortunately not all staff understand access policies and it's often hard to change a decision once it has been made.
Actually not the case. My boarding pass clearly showed my CX Diamond/OWE status which she acknowledged and I showed her the BA webpage which clearly states that the lounge can be accessed by OWE and Sapphire members travelling on a OW operated flight.

Her insistence on my needing to have a lounge pass to enter was based on what CX had told her and she said if they let me in CX would need to pay twice as I had entered the PP lounge. I actually had her call CX and asked to speak to the person there. I didnít speak to the CX representative but the receptionist and CX rep went back and forth and eventually I was let in as an exception. My rationale being I was entitled to access as per the OWE rules and the original lounge pass didnít even have the BA lounge as an option (it only showed my choices as being the PP lounge or Satellite Lounge).

Just to reiterate, I have been denied access into the BA Singapore Lounge because of overcrowding and BA reserving space for their own passengers and elite members. However, I have never been denied access into an OWE lounge on the basis of CX telling that lounge not to accept elite members. I am just trying to understand if others have experienced this or itís just a Rome issue?
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Old Sep 10, 19, 9:08 am
  #18  
 
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It seems to be a BA issue as I had not experienced any issues getting QF, AA, JL lounges even when taking other OW carrier's flights.

BA PHL does the same thing to AA pax:
Refused Lounge entry at PHL
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Old Sep 10, 19, 9:09 am
  #19  
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Originally Posted by scottishpoet View Post
This sounds more lke a CX issue than a BA issue and should maybe be on the CX board?
Errr, this is the CX board
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Old Sep 10, 19, 9:11 am
  #20  
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Originally Posted by andersonCooper View Post
It seems to be a BA issue as I had not experienced any issues getting QF, AA, JL lounges even when taking other OW carrier's flights.

BA PHL does the same thing to AA pax:
Refused Lounge entry at PHL
Just to reiterate once again. This is not the situation here. The BA lounge was happy to let me come in but said CX told them not to let CX passengers come in without a lounge pass even if their status gives them entry.
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Old Sep 10, 19, 9:13 am
  #21  
 
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Originally Posted by samuelo View Post
Just to reiterate once again. This is not the situation here. The BA lounge was happy to let me come in but said CX told them not to let CX passengers come in without a lounge pass even if their status gives them entry.
That's another he say I say scenario. I never had issues using CX BP accessing OW lounges.
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Old Sep 10, 19, 9:13 am
  #22  
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Originally Posted by samuelo View Post
Just to reiterate once again. This is not the situation here. The BA lounge was happy to let me come in but said CX told them not to let CX passengers come in without a lounge pass even if their status gives them entry.
And you believe what the BA agent told you?

BA is obliged to let you in, period. If they have an issue getting CX to pay (and color me skeptical) that issue will be addressed at a higher level.
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Old Sep 10, 19, 1:24 pm
  #23  
Jed
 
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Originally Posted by Kacee View Post
And you believe what the BA agent told you?

BA is obliged to let you in, period. If they have an issue getting CX to pay (and color me skeptical) that issue will be addressed at a higher level.
I agree. BA should have let you in and sorted the finances out with CX later. Oneworld rules are that as a J passenger (irrespective of status) you can enter any Oneworld lounge (subject to capacity constraints). It is annoying when local stations feel they can make up the rules as they see fit , especially when they are expecting passengers to go to a substandard lounge instead of a half decent Oneworld carrier lounge.
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Old Sep 10, 19, 2:27 pm
  #24  
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YVR CX lounge opening time?

Originally Posted by percysmith View Post
Hehheh. I remember going the other way and trying to access YVR Galleries lounge with CX J BP and totally dumbfounding the gate dragon. I "assisted" her by referring to the International oneworld Business passengers in her training materials.
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