$10,000 for a bed bug nightmare!!!
Dec 28, 2019, 9:26 pm
#46
Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 690
The PAX never had a winnable case against CX as the reported time frame was too short for the large welts to appear.
Another non story by SCMP......every city has bed bug infestations.....CX is no more likely to have a problem than any other airline and probably less likely than many.
Another non story by SCMP......every city has bed bug infestations.....CX is no more likely to have a problem than any other airline and probably less likely than many.
Dec 28, 2019, 9:54 pm
#47
Join Date: Sep 2014
Programs: IHG Platinum
Posts: 629
CX is certainly more likely when most airport workers can probably barely afford a subdivided flat where infestations are on the rise, and unknowingly bring them to work with them.
Last edited by sleuth; Dec 28, 2019 at 10:01 pm
Dec 28, 2019, 10:31 pm
#48
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 902
Except Hong Kong is CURRENTLY in the midst of a widespread infestation affecting rich and poor. Just a very quick google pulls up reports on CX flights in 2016, 2017, 2018, and this year.
CX is certainly more likely when most airport workers can probably barely afford a subdivided flat where infestations are on the rise, and unknowingly bring them to work with them.
CX is certainly more likely when most airport workers can probably barely afford a subdivided flat where infestations are on the rise, and unknowingly bring them to work with them.
Dec 29, 2019, 1:07 am
#50
Join Date: Sep 2013
Location: Singapore
Programs: MPC, KF, Accor, SPG, HH
Posts: 902
Dec 29, 2019, 6:58 am
#51
Original Poster
Join Date: Jun 2019
Posts: 10
the outcome
Following a lot of court discovery and disclosures, CX admitted fault as they couldn't deny that the seat was infested. They settled the case out of court and hopefully are undergoing some kind of maintenance program.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
Dec 29, 2019, 8:30 am
#52
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
Following a lot of court discovery and disclosures, CX admitted fault as they couldn't deny that the seat was infested. They settled the case out of court and hopefully are undergoing some kind of maintenance program.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
I assume you took CX to court in uSA. Correct?
You mention that this was settled out of court. Usually the other party settles without admission of guilt. But you keep stressing that CX admitted/confessed/accepted fault. Could you share with us what form this admission took?
Dec 29, 2019, 6:16 pm
#53
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
I don't work for CX and just have two clarification questions.
I assume you took CX to court in uSA. Correct?
You mention that this was settled out of court. Usually the other party settles without admission of guilt. But you keep stressing that CX admitted/confessed/accepted fault. Could you share with us what form this admission took?
I assume you took CX to court in uSA. Correct?
You mention that this was settled out of court. Usually the other party settles without admission of guilt. But you keep stressing that CX admitted/confessed/accepted fault. Could you share with us what form this admission took?
Dec 29, 2019, 9:19 pm
#54
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Needless to say - the more documentation CX needed to produce, the more it looked negligence than strict liability (i.e. Montreal Convention), as CX was aware of the issue, and apparently did nothing about it.
On that basis, CX accepted fault that OP's injury was caused by CX. Bottom line, paying damages under strict liability is always cheaper than negligence.
Dec 30, 2019, 1:52 am
#55
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
Even I am not OP, I may be able to share some insights based on what I have mentioned 6 months ago:
I believe OP sued CX under Montreal Convention. In that case, CX is liable as soon as OP can demonstrate injuries, even the bedbugs did not cause by CX. However, I believe OP went further by asking CX to produce all documentations, like consumer complaints, reports, etc. that CX has possession regarding any infestation for a case of negligence.
Needless to say - the more documentation CX needed to produce, the more it looked negligence than strict liability (i.e. Montreal Convention), as CX was aware of the issue, and apparently did nothing about it.
On that basis, CX accepted fault that OP's injury was caused by CX. Bottom line, paying damages under strict liability is always cheaper than negligence.
I believe OP sued CX under Montreal Convention. In that case, CX is liable as soon as OP can demonstrate injuries, even the bedbugs did not cause by CX. However, I believe OP went further by asking CX to produce all documentations, like consumer complaints, reports, etc. that CX has possession regarding any infestation for a case of negligence.
Needless to say - the more documentation CX needed to produce, the more it looked negligence than strict liability (i.e. Montreal Convention), as CX was aware of the issue, and apparently did nothing about it.
On that basis, CX accepted fault that OP's injury was caused by CX. Bottom line, paying damages under strict liability is always cheaper than negligence.
If CX submitted an admission to the court, then it should be published record. On the other hand, the settlement itself is probably confidential. If CX simply admitted that they could not prove that this specific seat was not infested, that is a very weak statement to say the least. Apparently, neither could the OP prove that the seat was infested. Hence, it is left to circumstantial evidence in discovery and the judge appreciation. Airlines typically avoid the risk of setting a dangerous precedent and settle confidentially. The OP could have refused to settle.
If rpezman24 has any CX admission of guilt, that would be very helpful for potential future cases.
Last edited by brunos; Dec 30, 2019 at 1:59 am
Dec 31, 2019, 6:23 am
#56
Suspended
Join Date: Jun 2012
Location: 0°48′24″N 176°36′59″W
Programs: Taiwan is a country.
Posts: 1,206
Cathay fight and threaten against anyone including their employees. There is substantive amount of ongoing cases, almost all CX will concede at the last moment or lose in court. I recall last year one judge was so fed up with seeing them in court fighting against their own employees felt he the need to make public comment to that effect.
Last edited by deadinabsentia; Jan 1, 2020 at 3:25 am
Dec 31, 2019, 2:47 pm
#57
Join Date: Nov 2019
Posts: 26
Following a lot of court discovery and disclosures, CX admitted fault as they couldn't deny that the seat was infested. They settled the case out of court and hopefully are undergoing some kind of maintenance program.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
Totally agree on the point about being in the service/hospitality industry, we as consumers should not put up with this especially at a premium
Jan 1, 2020, 2:47 am
#58
Join Date: Oct 2005
Location: London
Posts: 726
The PAX never had a winnable case against CX as the reported time frame was too short for the large welts to appear.
Another non story by SCMP......every city has bed bug infestations.....CX is no more likely to have a problem than any other airline and probably less likely than many.
Another non story by SCMP......every city has bed bug infestations.....CX is no more likely to have a problem than any other airline and probably less likely than many.
Jan 5, 2020, 12:38 am
#59
Join Date: Feb 2003
Location: HKG 99.9%
Programs: QF Silver (OW Ruby)
Posts: 1,379
Following a lot of court discovery and disclosures, CX admitted fault as they couldn't deny that the seat was infested. They settled the case out of court and hopefully are undergoing some kind of maintenance program.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
To be very clear, this could have happened on any airline and it is understandable that with such high turn of so many people in these seats bad things are bound to happen. The rub is how Cathay conducted themselves when dealing with a valid customer complaint. The evidence presented, the courts, and eventually the airlines confession / acceptance worked out and justice was done. too bad the legal system had to get involved as opposed to the airline just doing the right thing.
Hopefully, a good lesson was learned about what it means to be in the service industry, like all of us are!
To the haters on this thread who clearly work for Cathay Pacific, now that this is over and you can admit what happened I do hope there is a lesson for your organization and that you personally take it to heart before attacking the character of one of your well-paying customers.
Glad to hear an outcome and closure to both sides. (but goodwill lost already wouold already be lost)
Jan 5, 2020, 10:01 pm
#60
Join Date: Aug 2015
Location: Hong Kong
Programs: Cathay Lifetime Diamond
Posts: 690
@sluth
"CX is certainly more likely when most airport workers can probably barely afford a subdivided flat where infestations are on the rise, and unknowingly bring them to work with them"
i sometimes wonder what motivates posters such as 'sluth' to post such utter misleading and damaging nonsense.
Cathay pay reasonably well and many of the cabin crew share very nice flats (as do crew around the world) at Tung Cheung or Disco Bay. Others live with parents in very nice accommodation. None would need live in subdivided flats
Close to 40% of the HK population live in Government subsidised flats that are perfectly decent , They pay a greatly subsidised prepricurn rent and one only needs to look at the many new cars (including Mercedes and BMWs) in the carparks of these buildings to understand that most of Cathay employees are doing OK or better. than OK
"CX is certainly more likely when most airport workers can probably barely afford a subdivided flat where infestations are on the rise, and unknowingly bring them to work with them"
i sometimes wonder what motivates posters such as 'sluth' to post such utter misleading and damaging nonsense.
Cathay pay reasonably well and many of the cabin crew share very nice flats (as do crew around the world) at Tung Cheung or Disco Bay. Others live with parents in very nice accommodation. None would need live in subdivided flats
Close to 40% of the HK population live in Government subsidised flats that are perfectly decent , They pay a greatly subsidised prepricurn rent and one only needs to look at the many new cars (including Mercedes and BMWs) in the carparks of these buildings to understand that most of Cathay employees are doing OK or better. than OK