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LHR lounge goes downhill with new operating company

LHR lounge goes downhill with new operating company

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Old Nov 30, 18, 1:35 am
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LHR lounge goes downhill with new operating company

I visited the LHR T3 lounge today and things have changed a bit due to a new company and new catering. The menus are different, some things off the menu (like bircher muesli) and quality not as good. Strangely bircher muesli is in the self service section (not on the first menu) but it's a kind of strawberry gloop that's not like any bircher muesli i've ever eaten.
The worst problem is inability of the staff to understand English (i'm a native English speaker). The shower attendant could not understand what a "razor" was, although some gestures helped get the idea across (she knew it by the name of shaver). An order for earl gray tea and grapefruit juice bought green tea and a latte.
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Old Nov 30, 18, 1:50 am
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Yes, I was in the lounge last month and this month, noticed a lot of cuts on the FCL lounge menu. In fact AA pulls a better show at breakfast (at least the landside one is pretty solid - not sure about the airside one); and maybe it's time to move over to QF for their a la carte items if I fly out on the right time.
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Old Nov 30, 18, 2:07 am
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Is it Sodexo? And have the previous (largely Filipino) staff been replaced?
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Old Nov 30, 18, 4:15 pm
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Originally Posted by riku2 View Post
I visited the LHR T3 lounge today and things have changed a bit due to a new company and new catering. The menus are different, some things off the menu (like bircher muesli) and quality not as good. Strangely bircher muesli is in the self service section (not on the first menu) but it's a kind of strawberry gloop that's not like any bircher muesli i've ever eaten.
Originally Posted by G-CIVC View Post
Yes, I was in the lounge last month and this month, noticed a lot of cuts on the FCL lounge menu. In fact AA pulls a better show at breakfast (at least the landside one is pretty solid - not sure about the airside one); and maybe it's time to move over to QF for their a la carte items if I fly out on the right time.
Was it similar to QF buffet upstairs/in the morning? I was at QF lounge in the morning back in Jun/Jul. I took a look at QF buffet offering ... and decided to go to CX F lounge for breakfast.
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Old Nov 30, 18, 4:25 pm
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Sounds like BA Flounge may be the best opttion for a "Full English".
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Old Nov 30, 18, 11:48 pm
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Are we sure itís not just a December menu change? Bircher is more of a summer time breakfast thing changing to porridge oats..Am in CX F right now and i have Filipino staff who speak great English and food is good, only change from when I visited last month is the champagne is no longer Berry Bros Its now Joseph Perrier 2008 which is quite tasty...
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Old Dec 1, 18, 12:51 am
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hi,

I am here in cx f now. In the sofa between the coffee area and the bar. So far no complaints but I had breakfast at the hgi so not hungry at the moment.

regards

tbs
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Old Dec 1, 18, 2:43 am
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Originally Posted by Brainless69 View Post
Are we sure itís not just a December menu change?


It is certainly a company change since somebody sitting down at the table next to me also ordered something they remembered from the old menu and the staff member said the menu is different because the operating company has changed.
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Old Dec 1, 18, 3:45 pm
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Originally Posted by The _Banking_Scot View Post
hi,

I am here in cx f now. In the sofa between the coffee area and the bar. So far no complaints but I had breakfast at the hgi so not hungry at the moment.

regards

tbs
we were there at the same time! Wished I knew always nice to meet a fellow FT
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Old Dec 2, 18, 12:27 am
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Hi.

we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg

regards
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Old Dec 2, 18, 12:28 am
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Hi.<br /><br />we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg<br /><br />regards. Tbs

apologies something went wrong whilst posting on my fire tablet

will be back in the lounge from about 4pm today and will try the dining room




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Old Dec 2, 18, 1:28 am
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Tragically, thereís no more ice cream in the J lounge. The bubbles are now JP which was a big improvement over the Moet previously arrived.

The food was different but I didnít notice a big change in the quality. We went to QF for breakfast and it was fully available from 8am. Really nice selection.
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Old Dec 2, 18, 1:55 am
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Originally Posted by The _Banking_Scot View Post
Hi.<br /><br />we could have had a mini ft do as I met johnalex in the lounge yesterday as he was off to hkg<br /><br />regards. Tbs

apologies something went wrong whilst posting on my fire tablet

will be back in the lounge from about 4pm today and will try the dining room




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where are you off to? Mini do wouldíve been great!
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Old Dec 2, 18, 10:16 am
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Hi,

yesterday I was off to barcelona now am back in the cx lounge ( after waiting 40 mins on the ground for a stand and someone to drive the jetty to the ba flight ) before heading over to t5 for the 2100 ba flight to hkg)

regards

tbs
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Old Dec 5, 18, 11:16 pm
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A small article here confirming Plaza Premium no longer running the LHR lounge. No confirmation that the new operator is Sodexo.

https://www.headforpoints.com/2018/1...ge-management/
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