LHR lounge goes downhill with new operating company
I visited the LHR T3 lounge today and things have changed a bit due to a new company and new catering. The menus are different, some things off the menu (like bircher muesli) and quality not as good. Strangely bircher muesli is in the self service section (not on the first menu) but it's a kind of strawberry gloop that's not like any bircher muesli i've ever eaten.
The worst problem is inability of the staff to understand English (i'm a native English speaker). The shower attendant could not understand what a "razor" was, although some gestures helped get the idea across (she knew it by the name of shaver). An order for earl gray tea and grapefruit juice bought green tea and a latte.