KA in-town Check-in Merged with CX?
May 1, 2018, 11:03 pm
#1
Original Poster
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
KA in-town Check-in Merged with CX?
Was trying to check-in for my KA flight last Saturday at Kowloon Station. Couldn't find the counter and got redirected to CX's counter by staff. Have they merged some of their ground operation (remember someone mentioned that on CX secrets?)
May 2, 2018, 12:30 am
#2
Join Date: Oct 2016
Posts: 254
Yes, KA is now handled by CX ground staff instead of HAS as stated in the airport website. To my understanding landside operation merged first last month, not sure if they have merged the airside yet
Last edited by patrickw; May 3, 2018 at 8:24 am Reason: tried to resize attached image
May 3, 2018, 7:38 am
#3
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,062
It's good news. Saw that a few weeks ago, and so avoided the silly situation where you tried to check-in at the airport express and KA had a queue (since they only had a single desk, and no priority lane) and yet CX was pretty much empty.
Makes perfect sense, the very first time I tried to check-in at the airport express station for KA I was surprised to find a separate desk. Let's hope they do it properly soon at HKG airport directly, where you arrive at the CX desks to be redirected from A to G( H?I?J?) to the KA desk simply to print a boarding pass and drop a bag. It's the same company after all, not like they overlap on many destinations outside of the mainland PVG/PEK (are there any others?), so you get to choose the carrier only based on destination, not because you'd happily pay a bit more for the CX planes.
Makes perfect sense, the very first time I tried to check-in at the airport express station for KA I was surprised to find a separate desk. Let's hope they do it properly soon at HKG airport directly, where you arrive at the CX desks to be redirected from A to G( H?I?J?) to the KA desk simply to print a boarding pass and drop a bag. It's the same company after all, not like they overlap on many destinations outside of the mainland PVG/PEK (are there any others?), so you get to choose the carrier only based on destination, not because you'd happily pay a bit more for the CX planes.
May 3, 2018, 6:53 pm
#4
Original Poster
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
KA supplements CX's services to HND and TPE I believe. But yeah, it would be so much better if they can merge aisle H into B-C. But they may have overflow issues and at least H is directly outside the South Entrance.
May 4, 2018, 1:39 am
#5
Join Date: Oct 2016
Posts: 254
I personally would actually prefer they keep it with B/C and H to spread out passengers a bit and avoid overcrowding. Just maybe don't make you to go to the other side and queue again in case you are at the wrong aisle for check in because you forgot it's a codeshare or too early in the morning not to mix up which flight I'm taking.
May 9, 2018, 12:00 pm
#6
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Think now the only outport that's both served by CX and KA and has two different teams to do check-in for CX and KA separately is PEK (despite that CX finally moved back to aisle C from aisle B)… HND PVG TPE all are served by same team
May 11, 2018, 1:54 am
#8
Join Date: Nov 2016
Posts: 121
CX and KA make up the majority of flights at HKIA and the current baggage setup at Aisle A/B/C wouldn’t cope with the volume of check in luggage.