Cathay knows how to treat a One World Emerald member
Sep 22, 2015, 6:22 pm
#76
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Two weeks ago, BKK-HKG, in PEY, didn't get any acknowledgement on a relatively empty plane. No greeting, no water, no reading material and barely any service at that. My one interaction with the ISM was 1.5hrs in when she asked "Is everything was alright". End of story.
This as a OWE.
Did you say yes or no?
Originally Posted by dsquared37
Wow never knew about this. Thanks! I chose to have my OWE status and get no asia miles. Worked out better for me because by doing that, I received an op up to premium economy from HKG-JFK.
I was always greeted personally and offered bottled water, newspapers, snacks, etc.
I was always greeted personally and offered bottled water, newspapers, snacks, etc.
This as a OWE.
Sep 23, 2015, 7:00 am
#77
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I gave a dismissive consent and that was the end of it.
I'll be on a flight in a couple of hours and will see how that goes.
Sep 23, 2015, 10:40 am
#78
Join Date: May 2007
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Posts: 5,454
).
Sep 23, 2015, 2:52 pm
#79
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How can I possibly dissent in this situation? It was not alright if I was basing expectations on being OWE and prior experience on CX/KA but I don't want to be that guy. Service was as expected for the average flyer.
I gave a dismissive consent and that was the end of it.
I'll be on a flight in a couple of hours and will see how that goes.
I gave a dismissive consent and that was the end of it.
I'll be on a flight in a couple of hours and will see how that goes.
Sep 23, 2015, 7:55 pm
#80
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How can I possibly dissent in this situation? It was not alright if I was basing expectations on being OWE and prior experience on CX/KA but I don't want to be that guy. Service was as expected for the average flyer.
I gave a dismissive consent and that was the end of it.
I'll be on a flight in a couple of hours and will see how that goes.
Go ask for some champaigne 
i do that for what i want usually- me = hot chocolate
Originally Posted by dsquared37
I gave a dismissive consent and that was the end of it.
I'll be on a flight in a couple of hours and will see how that goes.
i do that for what i want usually- me = hot chocolate
Sep 24, 2015, 6:36 am
#81
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As to your assertion I disagree. I have no idea what DMs are offered and can only speak from my previous experiences which were being offered a bottle of water and being greeted prior to push back.
On the flight in question neither of these were tendered.
Last night I was greeted, but not by the IFM (ISM/purser etc ????). Regardless I had a pleasant but quick discourse and it was in line with previous flights even if no bottle of water offered. Service was fine.
As I ponder, is it possible KA offers the bottled water while CX doesn't? It might actually fit my experience more fully.
Sep 24, 2015, 11:35 am
#82
Join Date: Feb 2013
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Ohhhhhhhh!!! My bad I've been pretty sleep deprived lately so definitely wasn't thinking straight. Now that you mention it I remember seening my name on the posted notes in the galley. I think they do it for all classes of service. I believe those posted notes and seatmap manifests come from the long paper manifest that gets printed out preflight
Sep 24, 2015, 8:49 pm
#83
Join Date: Feb 2015
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Just for data points as a OWE to/from SIN recently via AA-codeshare in Y
To: Bottle of water
From: ISM greeting
No further attention besides standard ones for all Y passengers
To: Bottle of water
From: ISM greeting
No further attention besides standard ones for all Y passengers
Sep 26, 2015, 6:24 am
#84
Join Date: Jun 2010
Location: London
Programs: BA exec Gold,Etihad Gold. HH Platinum, Intercontinental Platinum Ambassador, Marriott,SPG etc
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I totally agree, as a BA Gold who travels more with Cathay than BA I am treated better on Cathay than I am when on BA metal.
Cathay consistently gets the cabin service right whee others are really hit or miss
Cathay consistently gets the cabin service right whee others are really hit or miss
Sep 26, 2015, 3:45 pm
#85
Join Date: Jan 2015
Location: UK
Programs: BA Silver
Posts: 93
Thank-you for this thread as I am interested to hear of other's experiences on CX.
I recently traveled LAX-HKG in Premium Economy and then HKG-SFO-LAX. This was my first time to Asia and my first time on an Asian airline (naturally). I have Emerald status through BA although I travel AA more frequently being based in the US.
I completely agree with the OP regarding Cathay's treatment of Emeralds and service in general - they simply blow everyone else out of the water. On the flight to HKG, the check-in agent allowed me to bring two guests to the lounge as the flight was relatively empty and attached a "first class" tag on my bag. She also assisted the boarding process and, remembering I was an Emerald, escorted to me to the first class line. On board the ISM gave me a special greeting and two separate flight attendants (the second was by accident) recorded my meal choices before everyone else. I was also referred to by name the entire flight.
Flight in Business to SFO was superb. Again the ISM welcomed me on board and both F/A's referred to me by name the entire flight without consulting the manifest. BA, in comparison, lost my bag on my outbound leg. AA treats its elites better IMO.
Wish I could fly CX more often!
I recently traveled LAX-HKG in Premium Economy and then HKG-SFO-LAX. This was my first time to Asia and my first time on an Asian airline (naturally). I have Emerald status through BA although I travel AA more frequently being based in the US.
I completely agree with the OP regarding Cathay's treatment of Emeralds and service in general - they simply blow everyone else out of the water. On the flight to HKG, the check-in agent allowed me to bring two guests to the lounge as the flight was relatively empty and attached a "first class" tag on my bag. She also assisted the boarding process and, remembering I was an Emerald, escorted to me to the first class line. On board the ISM gave me a special greeting and two separate flight attendants (the second was by accident) recorded my meal choices before everyone else. I was also referred to by name the entire flight.
Flight in Business to SFO was superb. Again the ISM welcomed me on board and both F/A's referred to me by name the entire flight without consulting the manifest. BA, in comparison, lost my bag on my outbound leg. AA treats its elites better IMO.
Wish I could fly CX more often!
Sep 26, 2015, 8:00 pm
#86
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
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The ISM sets the tone of the service.
I had a CX flight in F, and believe it or not, as both OWE and F passenger, the ISM did not even bother to greet me throughout the 12-hr flight, and in the galley, pretended that I did not exist in numerous occasions when I was going to use the toilet.
And that flight, I had one of the worst service ever, despite being in CX F. (Only the F cabin purser was ok, the senior flight stewardess in F cabin gave service that is of Y cabin. Hurried, showing unhappiness at every request, and I got that from her from my very first interaction, as if 1 request is simply 1 too many - she sighed and shrugged her shoulders when I said I may want to have my meal service later.
Towards the end of the flight, around 45 minutes before expected landing and even before captain announced "cabin crew, 30 mins to landing", she wanted to clear my cup of water, and when I said I am still drinking, she remarked "Please understand I have a lot of things to do" Wow.
And ISM is non-existent, so you get the point. )
And when the ISM goes round greeting, I can see a marked difference in overall service as well. I guess this is leading by example.
Think I should find time to write in and give feedback on that ISM. Believe there are more worthy pursers that should be given the chance in that role, if that ISM is not interested in her job.
I had a CX flight in F, and believe it or not, as both OWE and F passenger, the ISM did not even bother to greet me throughout the 12-hr flight, and in the galley, pretended that I did not exist in numerous occasions when I was going to use the toilet.
And that flight, I had one of the worst service ever, despite being in CX F. (Only the F cabin purser was ok, the senior flight stewardess in F cabin gave service that is of Y cabin. Hurried, showing unhappiness at every request, and I got that from her from my very first interaction, as if 1 request is simply 1 too many - she sighed and shrugged her shoulders when I said I may want to have my meal service later.
Towards the end of the flight, around 45 minutes before expected landing and even before captain announced "cabin crew, 30 mins to landing", she wanted to clear my cup of water, and when I said I am still drinking, she remarked "Please understand I have a lot of things to do" Wow.
And ISM is non-existent, so you get the point. )
And when the ISM goes round greeting, I can see a marked difference in overall service as well. I guess this is leading by example.
Think I should find time to write in and give feedback on that ISM. Believe there are more worthy pursers that should be given the chance in that role, if that ISM is not interested in her job.
Sep 27, 2015, 9:38 am
#87
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Thank-you for this thread as I am interested to hear of other's experiences on CX.
I recently traveled LAX-HKG in Premium Economy and then HKG-SFO-LAX. This was my first time to Asia and my first time on an Asian airline (naturally). I have Emerald status through BA although I travel AA more frequently being based in the US.
I completely agree with the OP regarding Cathay's treatment of Emeralds and service in general - they simply blow everyone else out of the water. On the flight to HKG, the check-in agent allowed me to bring two guests to the lounge as the flight was relatively empty and attached a "first class" tag on my bag. She also assisted the boarding process and, remembering I was an Emerald, escorted to me to the first class line. On board the ISM gave me a special greeting and two separate flight attendants (the second was by accident) recorded my meal choices before everyone else. I was also referred to by name the entire flight.
Flight in Business to SFO was superb. Again the ISM welcomed me on board and both F/A's referred to me by name the entire flight without consulting the manifest. BA, in comparison, lost my bag on my outbound leg. AA treats its elites better IMO.
Wish I could fly CX more often!
I recently traveled LAX-HKG in Premium Economy and then HKG-SFO-LAX. This was my first time to Asia and my first time on an Asian airline (naturally). I have Emerald status through BA although I travel AA more frequently being based in the US.
I completely agree with the OP regarding Cathay's treatment of Emeralds and service in general - they simply blow everyone else out of the water. On the flight to HKG, the check-in agent allowed me to bring two guests to the lounge as the flight was relatively empty and attached a "first class" tag on my bag. She also assisted the boarding process and, remembering I was an Emerald, escorted to me to the first class line. On board the ISM gave me a special greeting and two separate flight attendants (the second was by accident) recorded my meal choices before everyone else. I was also referred to by name the entire flight.
Flight in Business to SFO was superb. Again the ISM welcomed me on board and both F/A's referred to me by name the entire flight without consulting the manifest. BA, in comparison, lost my bag on my outbound leg. AA treats its elites better IMO.
Wish I could fly CX more often!
Glad that you liked it!
Sep 27, 2015, 9:41 am
#88
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
The ISM sets the tone of the service.
I had a CX flight in F, and believe it or not, as both OWE and F passenger, the ISM did not even bother to greet me throughout the 12-hr flight, and in the galley, pretended that I did not exist in numerous occasions when I was going to use the toilet.
And that flight, I had one of the worst service ever, despite being in CX F. (Only the F cabin purser was ok, the senior flight stewardess in F cabin gave service that is of Y cabin. Hurried, showing unhappiness at every request, and I got that from her from my very first interaction, as if 1 request is simply 1 too many - she sighed and shrugged her shoulders when I said I may want to have my meal service later.
Towards the end of the flight, around 45 minutes before expected landing and even before captain announced "cabin crew, 30 mins to landing", she wanted to clear my cup of water, and when I said I am still drinking, she remarked "Please understand I have a lot of things to do" Wow.
And ISM is non-existent, so you get the point. )
And when the ISM goes round greeting, I can see a marked difference in overall service as well. I guess this is leading by example.
Think I should find time to write in and give feedback on that ISM. Believe there are more worthy pursers that should be given the chance in that role, if that ISM is not interested in her job.
I had a CX flight in F, and believe it or not, as both OWE and F passenger, the ISM did not even bother to greet me throughout the 12-hr flight, and in the galley, pretended that I did not exist in numerous occasions when I was going to use the toilet.
And that flight, I had one of the worst service ever, despite being in CX F. (Only the F cabin purser was ok, the senior flight stewardess in F cabin gave service that is of Y cabin. Hurried, showing unhappiness at every request, and I got that from her from my very first interaction, as if 1 request is simply 1 too many - she sighed and shrugged her shoulders when I said I may want to have my meal service later.
Towards the end of the flight, around 45 minutes before expected landing and even before captain announced "cabin crew, 30 mins to landing", she wanted to clear my cup of water, and when I said I am still drinking, she remarked "Please understand I have a lot of things to do" Wow.
And ISM is non-existent, so you get the point. )
And when the ISM goes round greeting, I can see a marked difference in overall service as well. I guess this is leading by example.
Think I should find time to write in and give feedback on that ISM. Believe there are more worthy pursers that should be given the chance in that role, if that ISM is not interested in her job.
Sep 28, 2015, 1:56 pm
#89
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Ditto, actually CX makes an effort to say hi, very rarely happens on BA.