Cathay knows how to treat a One World Emerald member
#1
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Original Poster
Join Date: Jun 2014
Location: Singapore, Bangkok and Hong Kong
Programs: BA, Singapore
Posts: 75
Cathay knows how to treat a One World Emerald member
A few years ago I used to be Marco polo diamond but a friend pointed out that the BA programme was better for earning and attaining status so have have been a One World Emerald via BA ever since. I do a few BA flights every year but go out of my way to do Cathay long haul.
What happened this week is typical of Cathay and I think it should be mentioned on here especially as I see rightly that people are able to criticise Cathay when they get it wrong.
On Monday my daughter and I boarded a Sing-Hong Kong flight. The senior cabin person (black uniform) came to welcome me and ask would we like a bottle of water and ten looking at me said "perhaps a little stronger" and produced 2 glasses of champagne from business class. The service was excellent, the senior crew member came back and produced more wine, peanuts, ice cream etc.
Then returning on my own the check in lady said she was blocking the seat next to me and would I like an extra leg room emergency seat or further forward but not bulkhead? On arriving into the Wing F class lounge with a 3 hour wait the lady asked if I wanted to move to the earlier flight if she could get me into it? I moved and she blocked the seat beside me. Then I had the senior crew member do the water/drinks/service thing on board.
I mainly fly in business but the above is fairly typical of cathay whereas on BA seat blocking, flight changing, personal greeting backed up with water/wine tec is very rare.
Then add in the food, the odd upgrade and I have to say Cathay is excellent especially to somebody with a status on another airline.
What happened this week is typical of Cathay and I think it should be mentioned on here especially as I see rightly that people are able to criticise Cathay when they get it wrong.
On Monday my daughter and I boarded a Sing-Hong Kong flight. The senior cabin person (black uniform) came to welcome me and ask would we like a bottle of water and ten looking at me said "perhaps a little stronger" and produced 2 glasses of champagne from business class. The service was excellent, the senior crew member came back and produced more wine, peanuts, ice cream etc.
Then returning on my own the check in lady said she was blocking the seat next to me and would I like an extra leg room emergency seat or further forward but not bulkhead? On arriving into the Wing F class lounge with a 3 hour wait the lady asked if I wanted to move to the earlier flight if she could get me into it? I moved and she blocked the seat beside me. Then I had the senior crew member do the water/drinks/service thing on board.
I mainly fly in business but the above is fairly typical of cathay whereas on BA seat blocking, flight changing, personal greeting backed up with water/wine tec is very rare.
Then add in the food, the odd upgrade and I have to say Cathay is excellent especially to somebody with a status on another airline.
#5
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
#6
Join Date: May 2009
Posts: 6,978
Over the years I've been DM, here are the extra perks I've received (I've never asked for them, and keep in mind it's over the years so please don't expect all of this on your next flight):
J class snacked offered
PEY food offered
F class soup offered (Lobster Bisque)
Champagne or any beverages of my choosing from J class
J class fruits
on-board curtesy upgrade
pre-landing curtesy upgrade
that's what I can think of based on my past experiences, again keep in mind these things happened in years, i.e. over 50 long-haul flights
#8
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
It really depends on ISM, if you get a friendly ISM you will get perks, if you get an indifferent ISM they will say hi and bye and you never see any difference.
Over the years I've been DM, here are the extra perks I've received (I've never asked for them, and keep in mind it's over the years so please don't expect all of this on your next flight):
J class snacked offered
PEY food offered
F class soup offered (Lobster Bisque)
Champagne or any beverages of my choosing from J class
J class fruits
on-board curtesy upgrade
pre-landing curtesy upgrade
that's what I can think of based on my past experiences, again keep in mind these things happened in years, i.e. over 50 long-haul flights
Over the years I've been DM, here are the extra perks I've received (I've never asked for them, and keep in mind it's over the years so please don't expect all of this on your next flight):
J class snacked offered
PEY food offered
F class soup offered (Lobster Bisque)
Champagne or any beverages of my choosing from J class
J class fruits
on-board curtesy upgrade
pre-landing curtesy upgrade
that's what I can think of based on my past experiences, again keep in mind these things happened in years, i.e. over 50 long-haul flights
#9
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Original Poster
Join Date: Jun 2014
Location: Singapore, Bangkok and Hong Kong
Programs: BA, Singapore
Posts: 75
I probably use them about 4 times per year regionally in economy including this week. Yes the champagne was unusual but I always get a greeting and offered a bottle of evian. But it is the blocked seat and ease of shifting flights that are the real benefits over other One World operators who are usually very inflexible
#10
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
I probably use them about 4 times per year regionally in economy including this week. Yes the champagne was unusual but I always get a greeting and offered a bottle of evian. But it is the blocked seat and ease of shifting flights that are the real benefits over other One World operators who are usually very inflexible
#11
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Original Poster
Join Date: Jun 2014
Location: Singapore, Bangkok and Hong Kong
Programs: BA, Singapore
Posts: 75
#12
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
I found that when the ISM is a woman, you get the nice gestures and friendly greetings. I have never ever been greeted when the ISM is a man, in any class. Perhaps they think they're too high and mighty for the job? Whereas on MH, the senior purser (man) came round and thanked everyone for flying with them (days before MH370 and MH 17).
My best experience as a OWE member was when I received a double upgrade from Y to F flying from HKG to LAX back in 2000.
My best experience as a OWE member was when I received a double upgrade from Y to F flying from HKG to LAX back in 2000.
Last edited by Guy Betsy; Nov 8, 2014 at 6:29 am
#13
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
I found that when the ISM is a woman, you get the nice gestures and friendly greetings. I have never ever been greeted when the ISM is a man, in any class. Perhaps they think they're too high and mighty for the job? Whereas on MH, the senior purser (man) came round and thanked everyone for flying with them (days before MH370 and MH 17).
My best experience as a OWE member was when I received a double upgrade from Y to F flying from HKG to LAX back in 2000.
My best experience as a OWE member was when I received a double upgrade from Y to F flying from HKG to LAX back in 2000.
#14
Join Date: Apr 2001
Posts: 1,473
It really depends on ISM, if you get a friendly ISM you will get perks, if you get an indifferent ISM they will say hi and bye and you never see any difference.
Over the years I've been DM, here are the extra perks I've received (I've never asked for them, and keep in mind it's over the years so please don't expect all of this on your next flight):
J class snacked offered
PEY food offered
F class soup offered (Lobster Bisque)
Champagne or any beverages of my choosing from J class
J class fruits
on-board curtesy upgrade
pre-landing curtesy upgrade
that's what I can think of based on my past experiences, again keep in mind these things happened in years, i.e. over 50 long-haul flights
Over the years I've been DM, here are the extra perks I've received (I've never asked for them, and keep in mind it's over the years so please don't expect all of this on your next flight):
J class snacked offered
PEY food offered
F class soup offered (Lobster Bisque)
Champagne or any beverages of my choosing from J class
J class fruits
on-board curtesy upgrade
pre-landing curtesy upgrade
that's what I can think of based on my past experiences, again keep in mind these things happened in years, i.e. over 50 long-haul flights
Agree that CX shows better elite recognition when I'm in steerage than my host program (AA).
#15
Join Date: May 2009
Posts: 6,978
Yes, after the second meal the ISM comes over and say I have the option to sit up for landing, of course I take it, moved up to an empty J seat, usually an hour left of the flight.