Celebrity chef given HK$40K cash compensation for 9-hour delay on CX255
Jan 20, 2012, 2:02 pm
#1
Original Poster
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Celebrity chef given HK$40K cash compensation for 9-hour delay on CX255
HK press today reported a local celebrity chef and restaurant chain owner was given HK$40000 compensation in cash, op-up plus incidentals for a delay of 9 hours on CX255 departing early Friday.
The chef, Wong Wing-chee, a GO member travelling in Y with 5 companions, learned at HKIA check-in the flight would be delayed from 1am to 10am due to technical problems. He claimed that they would miss business appointments and demanded compensation. Initially CX offered taxi fare or 1-night hotel accommodation. As the chef contacted a local newspaper (yea, Apple Daily), CX accepted his demands: HK$40K cash compensation for each of the 6 passengers plus incidentals . He himself was also upgraded to J. Speaking to the media, he was still not satisfied and vowed to fight for more compensation after the trip. He also suspected that the plane did not actually go tech, just that his group was overbooked passengers.
CX spokesperson declined to comment on the actual amount paid out.
When did CX become so generous? $240K compensation for 6 Y pax?
The chef, Wong Wing-chee, a GO member travelling in Y with 5 companions, learned at HKIA check-in the flight would be delayed from 1am to 10am due to technical problems. He claimed that they would miss business appointments and demanded compensation. Initially CX offered taxi fare or 1-night hotel accommodation. As the chef contacted a local newspaper (yea, Apple Daily), CX accepted his demands: HK$40K cash compensation for each of the 6 passengers plus incidentals . He himself was also upgraded to J. Speaking to the media, he was still not satisfied and vowed to fight for more compensation after the trip. He also suspected that the plane did not actually go tech, just that his group was overbooked passengers.
CX spokesperson declined to comment on the actual amount paid out.
When did CX become so generous? $240K compensation for 6 Y pax?
Last edited by hadsst; Jan 21, 2012 at 7:19 am Reason: additional info
Jan 20, 2012, 3:38 pm
#3
Join Date: Feb 2011
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I think that is unfair compensation, because he was only in Y and others did not get such treatment.
Anyways, CX255 always seems to have delays. It is notorious for being delayed, why is this?
Anyways, CX255 always seems to have delays. It is notorious for being delayed, why is this?
Jan 20, 2012, 4:31 pm
#5
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Jan 20, 2012, 6:08 pm
#6
Join Date: Nov 2010
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I am slightly off-topic. Let me return to the issue. The compensation is way too high for even for a F class ticket. Why does Cathay Pacific compromise? According to several local newspapers, the compensation was HK$10000 (US$1290) per head for his group of six, but it was increased to the current value (HK$40000 per head, about US$5150) after he had called some reporters to the airport. I wonder if the manager-in-charge will be fired.
Jan 20, 2012, 6:14 pm
#7
Join Date: Feb 2003
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If the guy is such a cheap skate to travel on Y... 40K its pretty much a C class ticket... and they are getting upgrades and hotels... But then again... lots of stars fly CX as well... so not sure they want to make stars happy??
Here is the link..
http://hk.apple.nextmedia.com/templa...av_id=16005651
Only 1 word that fits him and his mate... starts with c finish in t...
AMEN!
Here is the link..
http://hk.apple.nextmedia.com/templa...av_id=16005651
Only 1 word that fits him and his mate... starts with c finish in t...
AMEN!
Jan 20, 2012, 7:05 pm
#8
Join Date: Jan 2012
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This reflects the incapable and naive PR skills of the CX management. I bet the CX management must be feeling proud of themselves for 'successfully' diffusing a PR bomb. Are they trying to create a 'generosity' and 'we pamper you' image of the airline? They must be delusional to think they have solved the problem. Actually, they are creating more and more troubles to themselves in the future! People will just come back to ask for more and more.
IMO, the key to handle manipulative and abusive customers is to be firm and consistent. Now, CX is sending a message that the airline is wide open for manipulation and abuse! Just call in the media and get mad. CX is going to chicken out and compensate you excessively.
IMO, the key to handle manipulative and abusive customers is to be firm and consistent. Now, CX is sending a message that the airline is wide open for manipulation and abuse! Just call in the media and get mad. CX is going to chicken out and compensate you excessively.
Jan 20, 2012, 8:09 pm
#9
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it's unreasonable "compensation". If you have important meetings upon arrival you fly earlier to prepare for that but not super last minute. Shame on him and apple daily.
Jan 20, 2012, 8:22 pm
#10
Join Date: Feb 2003
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Worst part. The dork mates was asking for emotional damage.... And reserve the rights for further claims...
Well, from memory this guy prob had some business relationship and partnership about the food on board. Milking it in like what US does. Totally unreasonable. We do this to threatening them to go to apple daily to makes things goes our way.... But mostly things are resolved or it's really we figure things out.
ground staff or whoever approved the 40k
Jan 20, 2012, 8:48 pm
#11
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Jan 20, 2012, 9:15 pm
#12
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No wonder he has some face to get compensated profusely!
Jan 20, 2012, 9:26 pm
#13
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Celebrity chef? Then why was he travelling in Y?
And why him and not the others.. the other elite members who really do make a difference. He will set a precedent for anyone not satisfied with service to file for compensation for anything.
CX just dug themselves a hole which they cannot get out of!
And why him and not the others.. the other elite members who really do make a difference. He will set a precedent for anyone not satisfied with service to file for compensation for anything.
CX just dug themselves a hole which they cannot get out of!
Jan 20, 2012, 10:27 pm
#14
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