OLCI has problems right now?
Jan 28, 2009 | 3:10 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
OLCI has problems right now?
It/s 6.10pm HK time, on 28 Jan and I can't seem to OLCI at T-47 hours. I received the notifly reminder via email, the check in link appears on my online itinerary, but when I click on the link, it says it can't find my booking.
Are others having the same problem?
Are others having the same problem?
Jan 28, 2009 | 4:23 am
#2
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,235
Did you try going through the non-member way (e. g. using your first name, last name, flt no., day of dep.)?
You will need to log-out first.
If it still doesn't work, did you try using your e-tkt number? (Is it a CX or a KA tkt?)
You will need to log-out first.
If it still doesn't work, did you try using your e-tkt number? (Is it a CX or a KA tkt?)
Jan 28, 2009 | 4:56 am
#3
Original Poster
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Yes tried both of those...when logging in with name and flt no, it does find the reservation but says that the flight is not available for check in. Hmmmm. And a friend of mine on the same flight, different PNR also has the same problem.
Jan 28, 2009 | 9:12 am
#7
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
I have that problem several times. The last time was last year. There was an equipment change (well, so usual) for 873 from 74A to 744. I believe that was because a plane got a hole in YVR and CX tried to reschedule the aircrafts for the next few days. I called MPC to request a seat after failing to check in. At the airport, I found that someone got my seat already.
Jan 28, 2009 | 8:01 pm
#8
Original Poster
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
Well still can't check in. The annoying thing is my friend is connecting to a hkg-akl flight which looks like it is heavily overbooked and I'm trying to increase his upgrade chances (he is gold). But because the bkk-hkg flight can't check in, he can't check in for the akl flight.
The offending flight is cx712 on 30 Jan.
The offending flight is cx712 on 30 Jan.
Jan 29, 2009 | 4:29 am
#9
Join Date: May 2007
Posts: 57
I had some other problems with the OLCI. After I typed in the passport details and pressed the "submit" button, an error message "error 500!" popped out and the check-in confirmation page was not shown. When I clicked the "my account" and went to the OLCI page, it showed that I had checked in. It was quite annoying as it happened several times before.
Anyone saw the same error message?
Anyone saw the same error message?
Jan 29, 2009 | 7:22 am
#10
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
I had some other problems with the OLCI. After I typed in the passport details and pressed the "submit" button, an error message "error 500!" popped out and the check-in confirmation page was not shown. When I clicked the "my account" and went to the OLCI page, it showed that I had checked in. It was quite annoying as it happened several times before.
Anyone saw the same error message?
Anyone saw the same error message?
Jan 29, 2009 | 2:30 pm
#11
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,235
Does anyone know in what situation are we able to do OLCI on CX/KA for a connecting flt not operated by CX/KA? So far I could only do this for AA 24 hours before STD. Last time I tried MU, but it does not work. (The system allows me to type all my passport information until at the end an error occurs, which is really annoying.)
Jan 29, 2009 | 6:17 pm
#12
Suspended
Join Date: Dec 2008
Posts: 749
A good example is if you fly with CX these legs will be ok T-48hr, then say you fly with BA they will open OLCI T-24 but even though you are connecting from CX to BA the CX OLCI will not check you through onto the BA flight. I recall *A will do this but on OW seems not
Jan 30, 2009 | 4:58 pm
#13
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,235
How come it is available for an AA flt, but not a BA flt?
(I do know in both BA's and MU's cases I am able to obtain the BP in airport)
Does anyone have a list of airlines that CX can check-through from OLCI?
Thanks!
(I do know in both BA's and MU's cases I am able to obtain the BP in airport)
Does anyone have a list of airlines that CX can check-through from OLCI?
Thanks!