Cabin Crews in Y
Dec 13, 2008, 4:25 pm
#1
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Original Poster
Join Date: May 2008
Posts: 71
Cabin Crews in Y
I've been hearing many reports and feedbacks that these days the attitudes of some cabin crews serving economy, in particular the HK Chinese Crews, can be as bad as the ones on US-based airlines. Is that true?
I am not particularly sure on this situation but has CX ceased recruitment of flight attendants from Thailand, Taiwan, Korea, Philippines, Indonesia, Japan over the past year or so and the majority of the remaining crews of these nationalities are in senior positions that perform in the premium cabins as oppose to the back? So in the back, you are mostly getting these HK Chinese Crews in which some still have a poor grasp of customer service?
I am not particularly sure on this situation but has CX ceased recruitment of flight attendants from Thailand, Taiwan, Korea, Philippines, Indonesia, Japan over the past year or so and the majority of the remaining crews of these nationalities are in senior positions that perform in the premium cabins as oppose to the back? So in the back, you are mostly getting these HK Chinese Crews in which some still have a poor grasp of customer service?
Dec 13, 2008, 4:36 pm
#2
Join Date: Dec 2008
Programs: Asia Miles, MPC
Posts: 63
The problem is that maybe those premium crews are somehow "required" to serve passenger more politely, since those passengers pay significantly more than those in Y. Well this obviously doesn't happen in all cases, but that's how most of them work.
In short, I think the crew service is determined more by which cabin the crew is serving, instead of his/her nationality.
cmiiw
In short, I think the crew service is determined more by which cabin the crew is serving, instead of his/her nationality.
cmiiw
Dec 13, 2008, 5:09 pm
#3
Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 785
I've been hearing many reports and feedbacks that these days the attitudes of some cabin crews serving economy, in particular the HK Chinese Crews, can be as bad as the ones on US-based airlines. Is that true?
I am not particularly sure on this situation but has CX ceased recruitment of flight attendants from Thailand, Taiwan, Korea, Philippines, Indonesia, Japan over the past year or so and the majority of the remaining crews of these nationalities are in senior positions that perform in the premium cabins as oppose to the back? So in the back, you are mostly getting these HK Chinese Crews in which some still have a poor grasp of customer service?
I am not particularly sure on this situation but has CX ceased recruitment of flight attendants from Thailand, Taiwan, Korea, Philippines, Indonesia, Japan over the past year or so and the majority of the remaining crews of these nationalities are in senior positions that perform in the premium cabins as oppose to the back? So in the back, you are mostly getting these HK Chinese Crews in which some still have a poor grasp of customer service?
I understand your point, the problem was also apparant in J class as well. For me the problem wasn't so much where people came from but more their confidence and experience.
Dec 13, 2008, 8:00 pm
#4
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Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
My understanding is that it was several years ago that they stopped recruiting outside HK (with a few exceptions - Japan, LHR, YVR) but that it was about a year ago that they saw the error of their ways and restarted recruiting in South and SE Asia.
As others have said, the frequency of bad reports seems to have declined, but I have little first hand experience since I fly very little these days, and almost never in CX Y.
As others have said, the frequency of bad reports seems to have declined, but I have little first hand experience since I fly very little these days, and almost never in CX Y.
Last edited by christep; Dec 13, 2008 at 9:29 pm Reason: typo
Dec 14, 2008, 1:57 am
#7
Join Date: Jun 2005
Posts: 132
For my recent experience on CX, I found that those in purple/violet jackets are having the worst attitude in serving Y class passengers. However, the junior (in red jacket) and seniors (in black jacket) are more professional and very cheerful no matter how long the flight is.
Dec 14, 2008, 3:38 am
#8
Join Date: Nov 2004
Location: HKG
Programs: Miles & More Senator, CX Marco Polo Club, SQ Krisflyer
Posts: 249
CX still continues to recruit crews from Taiwan, Korea, Japan, Indonesia, Malaysia and bases them in a huge campus in Gold Coast, HK. CX also has crew bases in London, Los Angeles, Singapore, Bangkok, Toronto and Vancouver with those crew usually serving their home city - HKG and vice versa only. HK makes up about half the total cabin crew whose sometimes poor attitude has not gone unnoticed, and has led to the opening of so many outside bases.
Dec 14, 2008, 10:18 am
#9
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
For my recent experience on CX, I found that those in purple/violet jackets are having the worst attitude in serving Y class passengers. However, the junior (in red jacket) and seniors (in black jacket) are more professional and very cheerful no matter how long the flight is.
Most SPs are in the front. You can occasionally see a SP in Y. They may not be as cheerful as the FPs and BCs but they do take care of passengers (even in Y) very well. SPs remember your orders while BCs sometimes forget.
Dec 14, 2008, 12:23 pm
#11
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
In order of seniority:
ISM - Inflight Service Manager (as the title suggests)
SP - Senior Purser (F/J)
FP - Flight Purser (F/J/Y)
BC - Bar and Cabin (J/Y)
ISM - Inflight Service Manager (as the title suggests)
SP - Senior Purser (F/J)
FP - Flight Purser (F/J/Y)
BC - Bar and Cabin (J/Y)
Dec 14, 2008, 1:52 pm
#12
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
My apologies - I read my post and found that it was indeed full of acronyms, which were not useful unless the reader is already aware of the ranks. But those aware of the ranks probably know the uniforms already.
(kchika - Thanks)
(kchika - Thanks)
Dec 14, 2008, 3:30 pm
#13
FlyerTalk Evangelist
Join Date: Dec 2003
Posts: 13,145
Dec 14, 2008, 3:32 pm
#14
FlyerTalk Evangelist
Join Date: Dec 2003
Posts: 13,145
To be honest, I have had more cheerful SPs than FPs on my flights.