Compliment Sent to CX
Oct 8, 2008 | 5:19 am
#1
Original Poster
Join Date: Sep 2006
Location: Beijing
Programs: CO
Posts: 111
Compliment Sent to CX
Hello,
I emailed CX the other day to praise an excellent flight attendant. I did get a response from customer service and was told that my message would be sent to the in-flight supervisor and then shared with the rest of the crew.
I just want to know if this will indeed get through to the flight attendant(s). on that flight. Anyone have any experience in this?
Thank you,
Scott
I emailed CX the other day to praise an excellent flight attendant. I did get a response from customer service and was told that my message would be sent to the in-flight supervisor and then shared with the rest of the crew.
I just want to know if this will indeed get through to the flight attendant(s). on that flight. Anyone have any experience in this?
Thank you,
Scott
Oct 8, 2008 | 7:31 am
#2
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
Posts: 2,030
I really want to know too. I have done something similar before a few times but frankly I have no idea in the end whether it means anything (e.g. communicated with him/her, got him/her better promotion/bonus, etc) - if I know this is something really helpful I'd certainly do this much more often.
Oct 8, 2008 | 10:26 am
#3
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Yes - I have had the experience where a Japanese SP spent the next several months apparently scanning manifests for me after I put a complimentary comment in (they anonymize them but it was obvious from the comment who I was and she remembered my name somehow). She then found me on a flight, taking me by surprise (I remember I'd been op-up'd to 1K) and put on a very effusive show of thanks (no - don't take that the wrong way - it was all very proper, but frankly I do wonder what the others in the cabin thought was going on 
!).
!).
Oct 9, 2008 | 11:16 am
#7
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,871
I was willing to give you the benefit of the doubt in your comments, until I read the above, and I then I just pretended I didn't read your comment, because whatever you had to say would be meaningless if you believe the above. As Linus Pauling would say, this is so far off it isn't even wrong.
Oct 10, 2008 | 12:15 am
#9
Suspended
Join Date: Sep 2007
Posts: 747
Cathay management is totally head in the cloud and has does not take notice of what its customers say. Having had letters personally delivered to them and signed for when they were delivered, I find the total lack of professionalism and willingness to take on board a problem second to none.
Oct 10, 2008 | 4:38 pm
#10
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
On the same note, does it mean that passenger complaint letters about FAs will not be reflected in performance appraisal as well?
I once was on a MNL - HKG flight in Y, and there was this FA (I clearly remember her name from the name tag) who was sulky throughout the flight and curt to the passengers who were mainly Philipinos (I notice this "attitude" by FAs in Y happens mainly on HKG - MNL - HKG flights) that generally made my entire flight experience very uncomfortable. I had wanted to write in to notify that such attitude was unacceptable, but wasn't sure if it would be taken at all seriously.
I once was on a MNL - HKG flight in Y, and there was this FA (I clearly remember her name from the name tag) who was sulky throughout the flight and curt to the passengers who were mainly Philipinos (I notice this "attitude" by FAs in Y happens mainly on HKG - MNL - HKG flights) that generally made my entire flight experience very uncomfortable. I had wanted to write in to notify that such attitude was unacceptable, but wasn't sure if it would be taken at all seriously.