Compliment Sent to CX
 

Hello,

I emailed CX the other day to praise an excellent flight attendant. I did get a response from customer service and was told that my message would be sent to the in-flight supervisor and then shared with the rest of the crew.

I just want to know if this will indeed get through to the flight attendant(s). on that flight. Anyone have any experience in this?

Thank you,
Scott

I really want to know too. I have done something similar before a few times but frankly I have no idea in the end whether it means anything (e.g. communicated with him/her, got him/her better promotion/bonus, etc) - if I know this is something really helpful I'd certainly do this much more often.

Yes - I have had the experience where a Japanese SP spent the next several months apparently scanning manifests for me after I put a complimentary comment in (they anonymize them but it was obvious from the comment who I was and she remembered my name somehow). She then found me on a flight, taking me by surprise (I remember I'd been op-up'd to 1K) and put on a very effusive show of thanks (no - don't take that the wrong way - it was all very proper, but frankly I do wonder what the others in the cabin thought was going on ;) !).

On a side note...

What an extraordinary statement. I find that very hard to believe.

Deleted

I was willing to give you the benefit of the doubt in your comments, until I read the above, and I then I just pretended I didn't read your comment, because whatever you had to say would be meaningless if you believe the above. As Linus Pauling would say, this is so far off it isn't even wrong.

Deleted

Cathay management is totally head in the cloud and has does not take notice of what its customers say. Having had letters personally delivered to them and signed for when they were delivered, I find the total lack of professionalism and willingness to take on board a problem second to none.

On the same note, does it mean that passenger complaint letters about FAs will not be reflected in performance appraisal as well?

I once was on a MNL - HKG flight in Y, and there was this FA (I clearly remember her name from the name tag) who was sulky throughout the flight and curt to the passengers who were mainly Philipinos (I notice this "attitude" by FAs in Y happens mainly on HKG - MNL - HKG flights) that generally made my entire flight experience very uncomfortable. I had wanted to write in to notify that such attitude was unacceptable, but wasn't sure if it would be taken at all seriously.