Downgrade Compensation
Sep 13, 2008 | 7:14 am
#1
Original Poster
Join Date: Jan 2003
Location: NYLON - AA EXP 1MM, SPG Gold
Posts: 1,246
Downgrade Compensation
Was downgraded today HKG-BKK from F to J due to an equipment change from a 3 class plane to a 2 class plane.
Was obviously not at all happy. Was given HK$1500 as compensation (this was an AA mileage ticket). Just wonder what people think about this. Was the compensation fair? Personally I think it is very little for a downgrade to J, but then again, it is a short flight.
FYI - F was not available on Thai (or anyone else). They offered to let me fly F the following morning but I would have to pay my own hotel - as they were offering a seat in J the day before....
Was obviously not at all happy. Was given HK$1500 as compensation (this was an AA mileage ticket). Just wonder what people think about this. Was the compensation fair? Personally I think it is very little for a downgrade to J, but then again, it is a short flight.
FYI - F was not available on Thai (or anyone else). They offered to let me fly F the following morning but I would have to pay my own hotel - as they were offering a seat in J the day before....
Sep 13, 2008 | 9:04 am
#2
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
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this sounds quite low to me. I'm not sure the fare difference of F vs. J one-way HKG-BKK ?
because, I have been downgraded at least a few times a year on HKG-TPE v.v. because of equipment change, and no matter what tickets I hold (full F, RTW A, etc), I got the full-fare F vs. J difference (~HKD 500+) and an additional goodwill payment of HKD 500, amounting to HKD 1,000+. so it sounds to me this payment is independent of the fare paid - I think mileage tickets are supposed to get the same ?
is HKG-BKK F vs. J just a few hundred HKD more than HKG-TPE F vs. J ?
because, I have been downgraded at least a few times a year on HKG-TPE v.v. because of equipment change, and no matter what tickets I hold (full F, RTW A, etc), I got the full-fare F vs. J difference (~HKD 500+) and an additional goodwill payment of HKD 500, amounting to HKD 1,000+. so it sounds to me this payment is independent of the fare paid - I think mileage tickets are supposed to get the same ?
is HKG-BKK F vs. J just a few hundred HKD more than HKG-TPE F vs. J ?
Sep 13, 2008 | 9:07 am
#3
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Join Date: Sep 1999
Location: New York, NY, USA
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Sep 13, 2008 | 10:03 am
#4
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL, CX DM, AA LT GO, Marriott LT Titanium, Shangri-La DM, Hyatt Globalist, Hilton DM
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oh then it sounds about right...similar to what I have been getting consistently for HKG-TPE v.v. fare difference between F and J + HKD 500 goodwill payment.
Sep 14, 2008 | 7:57 pm
#5
Join Date: Mar 2008
Programs: OW Sapphire - CX MPC Gold, *A GOLD Turkish, IHG Platinum, Hilton Gold, Marriot/SPG Gold, BW Diamond
Posts: 251
i was wondering why anyone would even bother booking F class on such a short route... J is already really too much for this flight..
Sep 14, 2008 | 8:39 pm
#6
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Many people (including myself) do not care much about F or J for such a short trip, but some do. F/J is still more comfortable. In other cases, the F/J passengers are on multi-segment F/J tickets already, and these short flights are only parts of the tickets.
Sep 14, 2008 | 9:22 pm
#8
Original Member
Join Date: May 1998
Location: HKG
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is an upgrade voucher an option I can ask for, instead of the cash ? I have always been offered the cash and no other options...
(e.g. they wouldn't even ask me to wait another 1.5 hours for a flight with F, they probably realize too these flights are too short for F vs. J to have a real big difference...)
(e.g. they wouldn't even ask me to wait another 1.5 hours for a flight with F, they probably realize too these flights are too short for F vs. J to have a real big difference...)
Sep 14, 2008 | 10:04 pm
#9
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
is an upgrade voucher an option I can ask for, instead of the cash ? I have always been offered the cash and no other options...
(e.g. they wouldn't even ask me to wait another 1.5 hours for a flight with F, they probably realize too these flights are too short for F vs. J to have a real big difference...)
(e.g. they wouldn't even ask me to wait another 1.5 hours for a flight with F, they probably realize too these flights are too short for F vs. J to have a real big difference...)
In an ICN-HKG flight a year ago, J was overbooked and three J passengers were downgraded. The passenger behind me was downgraded. He was a QF Plat. He took the downgrade offer voluntarily, and got an upgrade to F on his HKG-MEL connection.