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Is there something wrong with the booking function on the CX website?

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Is there something wrong with the booking function on the CX website?

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Old Mar 12, 2008 | 1:56 am
  #1  
Nicc HK
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All eyes on you!
20 Years on Site
 
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Is there something wrong with the booking function on the CX website?
Hi,

Just wanted to see if anyone can help. Can't get through to the Marco Polo Club, constantly engaged and the online queries function on the website does not work and on long term hold to the e-booking query line (2747 2200).

Tried to make an online booking and keep getting rejected with error BTC_PSC-07B34.

Does anyone know if I am doing something wrong and I have made quite a few bookings online before, or if there is something wrong with the website.

All help appreciated or else no Easter holiday for me!

Thanks

Nicc
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Old Mar 12, 2008 | 2:20 am
  #2  
kchika
 
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
This frequently happends and it usually means that the seat is not there.
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Old Mar 12, 2008 | 3:48 am
  #3  
Nicc HK
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All eyes on you!
20 Years on Site
 
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Found out the 07B34 means credit card authorisation falied, even though previous screen said okay. Redid the booking later and okay with exactly the same details.

Now if only they would send me the email confirmation!
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Old Mar 12, 2008 | 4:22 am
  #4  
christep
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Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
The email confirmations often get spam-trapped. Look in your junk mail folder if using a free webmail service.
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