The MP hotline is impossible to get through
Aug 15, 2007 | 9:49 am
#16
Join Date: Dec 2006
Programs: MP Diamond
Posts: 99
I second this. Called yesterday at 5.30pm HK time and got the engaged tone. Called back at 10.30pm HK time and got straight through to a very efficient member of staff who had my redemption booking done within a matter of minutes.
Strange because I'm only ordinary Green. Maybe the much talked about priority for higher tier members isn't always so strictly followed in practice?
Strange because I'm only ordinary Green. Maybe the much talked about priority for higher tier members isn't always so strictly followed in practice?
Status doesn't help one avoid the engaged tone.
Aug 17, 2007 | 9:35 pm
#17
Join Date: Jun 2007
Location: Hong Kong
Programs: Marco Polo Gold
Posts: 55
I have made a couple of calls to the HK hotline in the past month and got through both times very quickly. After entering my membership number, I selected "no" to the customer survey, then pressed "0" to talk to a real person, and I was not placed on hold for more than one minute.