Best crew ever
 

Friday 18th May 2007. CX507 KIX to HKG

Best service ever. Sheena was magnificent.

Do tell us more! What class? And remember to send a letter to

Cathay Pacific Airways Ltd
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
Fax: (852) 2596-0825

It does make a difference.

Business class, 2 class 777. I will be writing, the whole crew were something else and repeating myself Sheena went above and beyond. I normally travel KLM or BA. THe KLM staff are fine in a slightly Germanic way and the BA ones can be a little dry unless you are right at the front. I think HKG will bewith CX for me from now on.^

oh really. :rolleyes:

I wrote letters of appreciations many times pointing out specifics of what was so great about particular staff (for example, ISM staying at back of Y-cabin keeping eye on Y-crew instead of hibernating in F cabin). I send them off from CX website. Ouf of 5 letters I sent in past years, not a single one was acknolwedged in any ways (by the way a generalized email sent to me saying "thank you" is not deemed an acknowledgement).

Before people start firing off, no I'm not asking for asiamiles or op-ups. Small thing is ok, for example,
"Mr XXX received your message and he wish to thank you and look forward to serving you again next flight" would make a huge difference, IMO.

oh well

By "it will make the difference" I mean for the employee since it will go into the file of the employee concerned (this is a definite if it is received), not for your self gratification.

It's not self gratification - but rather, we do sometimes need a response from CX to say thank you, we will pass the message on. We don't even know if the said team have received the reply.

But in fairness, in my 5 or so years as MPC member, CX has replied a few times but after a while you do realise that the letters seem to be standard reply format!

I have a strong experience about my trip which on 4th of Jan CX101 (2007)

route HKG-SYD

which the ticket is full redeem miles J class.

most of the crews are really good and always take care the passenger.

but i found a staff which was treated bad for me.

On J class the earphone is hided, I was slept with earphone when I change

the position the earphone is break away,I ask the staff to fix it.

She give me a face like child do the wrong although i may under 15yrs

compare with her.I thought my attitude was good I apology to her

inconvenience first...but dun know why she give this feedback.

and sometime she skip my requirement like the water and juice.

So...after that i go to galley ask her directly...maybe she is really busy

i ask my crew friend they said for here there is no different between passenger paid

fullprice or redeem miles..but i still think some crews make different attitude

with that.maybe i am not the diamond card holder lol!!

Personally I suspect that polite, articulate (fluent in English) adults get better treatment than arrogant, inarticulate (in English at least) kids. But I might be wrong.

I feel I have been treated very well, but regardless of whether that is the job of the FAs, i.e. whether they are doing something extra, I always says "thank you" to their service. It never hurts. The FAs feel the appreciation and are more comfortable and willing to serve me better.

As I fly between US and HK (and the Mainland) often, being fluent in English may not be as important. Being elegant and thankful would be.

I am not being mean or anything, but ... are you trying to say in the above?

i just try to mention if in the flight there have FA do the service etc... let u have a good trip u may took again,but even this flight is good but have a FA make u feel terrible u may decide not took anymore.just share my experience lol

@:-)

:eek:. SQ doesn't do that! ;)

Sorry it is still not really clear. I suggest you get a gripe on the english language first. That is prob the reason you think you got bad service because the FA couldn't understand you.

Well, it is CX...perhaps the poster and the FA were conversing fluently in a non-English language?

I agree with that. It is good to know that the message has been received and is being acted on. I find that is one thing that BA is good at - whenever I send in a message commending crew, they always acknowledge it and tell me that they will make sure that the message will be passed on.