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Originally Posted by Dave Marsh
(Post 7781015)
Sorry it is still not really clear. I suggest you get a gripe on the english language first. That is prob the reason you think you got bad service because the FA couldn't understand you.
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Originally Posted by Dave Marsh
(Post 7781015)
I suggest you get a gripe on the english language first.
That's harsch. ;) |
Originally Posted by Guy Betsy
(Post 7777107)
It's not self gratification - but rather, we do sometimes need a response from CX to say thank you, we will pass the message on. We don't even know if the said team have received the reply.
But in fairness, in my 5 or so years as MPC member, CX has replied a few times but after a while you do realise that the letters seem to be standard reply format! |
Originally Posted by irwin8417
(Post 7777427)
I have a strong experience about my trip which on 4th of Jan CX101 (2007)
route HKG-SYD which the ticket is full redeem miles J class. most of the crews are really good and always take care the passenger. but i found a staff which was treated bad for me. On J class the earphone is hided, I was slept with earphone when I change the position the earphone is break away,I ask the staff to fix it. She give me a face like child do the wrong although i may under 15yrs compare with her.I thought my attitude was good I apology to her inconvenience first...but dun know why she give this feedback. and sometime she skip my requirement like the water and juice. So...after that i go to galley ask her directly...maybe she is really busy i ask my crew friend they said for here there is no different between passenger paid fullprice or redeem miles..but i still think some crews make different attitude with that.maybe i am not the diamond card holder lol!! "I had a terrible experience during my 04 Jan 2007 trip on CX101 (HKG-SYD), using redeemed miles in J. I'm generally impressed with CX crews and the way they take care of passengers. "But on this flight there was an FA who treated me badly. While I was sleeping in J, I changed positions and the headphones broke. When I asked the staff for assistance, the FA gave me a stern look as if I were a misbehaving child. Well, she was probably 15 years older than me. I had a good attitude; I apologised to her for the inconvenience, so I can't imagine why would treat me so. For the rest of the flight, she ignored me, even skipped over me for beverage service. I confronted her in the galley, hoping that it was an oversight because she was too busy. "A friend of mine in the airline industry says that there is no difference in the way FAs treat paid J and redeemed J pax. But sometimes I think that some flight crews take a different attitude. Maybe it's because I'm not Diamond. LOL!" |
The problem being that the crew generally don't know who is there on money and who is there on miles. The only distinction they are aware of is who is there on an operational upgrade (and they do occasionally treat them subtly differently - perhaps asking for meal choice last if they are tight on any items).
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Originally Posted by christep
(Post 7789342)
The problem being that the crew generally don't know who is there on money and who is there on miles. The only distinction they are aware of is who is there on an operational upgrade (and they do occasionally treat them subtly differently - perhaps asking for meal choice last if they are tight on any items).
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Originally Posted by irwin8417
(Post 7790214)
The crew know that because they have passangers detail list.If passanger holding the redeemed ticekt from Asiamiles.Its show AM on list.The list also showing the card holder like diamond etc..
The crew does have information on the tier status. |
I believe the AM simply means that the passenger is an AsiaMiles member. I have been told by ISMs on more than one occasion that they only things they know about passengers in general are AM/MPC/OW status of the FF card which they are crediting the flight to, and whether or not they are an op-up.
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Originally Posted by irwin8417
(Post 7790214)
The crew know that because they have passangers detail list.If passanger holding the redeemed ticekt from Asiamiles.Its show AM on list.The list also showing the card holder like diamond etc..
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Originally Posted by B-HQC
(Post 7790898)
Completely FALSE. AM denotes an Asiamiles member. Redemption bookings are not specifically identified onboard.
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I have never seen the passenger maifest in CX, even though I try to let my eyes wander when I slowly walk pass the galley. I wonder where the crew keeps this list. But one time, I asked the crew if they knew my MP status and whether I was a revenue/mileage redeemption passengers, and she said that it was written in a weird code and she didn't understand it?!
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goodness me, i only wanted to say how good that crew was
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Originally Posted by pacificboot
(Post 7791588)
I have never seen the passenger maifest in CX, even though I try to let my eyes wander when I slowly walk pass the galley. I wonder where the crew keeps this list. But one time, I asked the crew if they knew my MP status and whether I was a revenue/mileage redeemption passengers, and she said that it was written in a weird code and she didn't understand it?!
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These blogs are all writing in traditional Chinese.Every articles are mention about the list
and all of them are CX crews. http://0rz.tw/782HW They absolutely have the list and this article in her blog is talking about someone using the employee ticket here is anther one This said the ISM have the list show the card holder status.ISM did more care to them http://0rz.tw/8c2HH this is a galley purser crew friend in her blog said,she need to get the passgenger list from ISM http://0rz.tw/cf2Hg 前兩天的一班香港到台北,機型:波音777-300, 經濟艙只有一百多人,service又很簡單,老娘躲在經濟艙後艙, 憋氣偷笑的都快得內傷了,看看客人上來的差不多了, 我腳步輕盈的走上去拿旅客名單,順便跟很久不見的老總八卦兩句, 走回Galley的時候,就看到我的香港弟弟神色凝重的對我說: 阿姐,我想跟妳說幾句話,.....好好好,沒...沒..沒什麼事吧? sorry that all writing in Chinese,if someone understand can proved they actually do have the list. 當時因為尚未由地勤拿到乘客名單，我雖然猜不出他是誰，但直覺是 ”重要而有份量的人物”． In here said when this FA service in first class,she found a person looks familiar maybe a bigwig.But in that time the ground staff haven't pass the list on.So she can not recognize this passenger.After the list pass on she finally know the passenger is the most rich person in Taiwan. http://0rz.tw/create.php how come people said no list and FA do not know that.They actually know but they can not tell you directly. The list also show notation for high MPC card holder(maybe gold or diamond).Its tell the FA some of the card holder have special requirement on flight. ex: the holder need 6 pillows or only drink warm water etc...This make FA can know in advance then they can prepared it. |
irwin,
I agree with all of that - it shows status (including AM/MPC/OW and VIP status), it shows employees or people using employee tickets, and it shows people who have been operationally upgraded. It also shows special meal requests and a few other things (like UM perhaps in your case). But (apart from employee tickets) it does NOT show what subclass of ticket you bought - they cannot differentiate between, say, J, C, D, I, U. As far as the manifest is concerned these are all just passengers who paid to be in business class. |
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