Award Calculation Discrepancy

On the Asiamiles website, it specifically notes that calculating the proper award is based on the mileage from ORIGIN to DESTINATION cities. Yet, the AsiaMiles desk included the CONNECTING city in their calculation..which of course nudged my J class award froom 60K to 100K!!!!

Which calculation is correct.

THANKS

Looking to fly DTW-CMN (Casablanca) on BA via LHR

* origin to destination DTW-CMN is 4040 miles; qualifies for a 60K J award
* this calculation is noted on AsiaMiles website

+ origin-connection-destination is 5050 miles; qualifies for 100K J award
+ this calculation is used by AsiaMiles CSR.

Please advise which calculation to determine appropriate is correct!

Thanks again

Well my inititial thought was the latter, otherwise what would there be to stop you doing, for example, HKG-SIN via LHR?

But you are correct that the AsiaMiles website does say that your lower interpretation is correct, and that you are allowed stopovers in LHR.

So can anyone shed any further light on this?

Even if the rules say that you must take the most direct (= shortest or least number of flights, or what?) available routing that is still going to give lots of routings like: DXB-BAH routed as DXB-LHR-BAH-HKG-DXB for not very many miles at all...
(after CX stops the DXB-BAH hop shortly)

Basically if you can fly direct on BA from DTW to CMN on a one flight number direct BA flight, then you only pay the 60K award. But unfortunately you have to fly via LHR and the miles on the connecting flight is calculated.

So you would have to fly DTW-LHR-CMN even if you have no intention of stopping in LHR. Your award would therefore be the 5050 mile award = 100K miles.

Thanks. The published Asia Miles material on this matter is rather confusing/misleading to more than a handful of us.

I actually raised this question/issue to them like 4-5 years ago already...they used different wordings in the T&C for Asia Miles awards vs. oneworld awards (or oneway vs. roundtrip awards, I don't remember exactly)...so I assume they explicitly want to make the distinctions clear...but in fact for all these awards their calculations are all the same, you need to add the mileage from each segment together, segment by segment...and not just look at the origin and destination, as it seems to imply (quite clearly without doubt) from their T&C wordings for some award types...

I suggested them to update the wordings to reflect the truth...but I guess those outsourced service center staff aren't really that interested in taking this kind of comments that are quite out of their job duty...and the wordings are still all the same after the 4-5 years...

great info, all!

Thanks!