CX Rules
Apr 9, 2004 | 1:28 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,875
CX Rules
Just wanted to reiterate that, even when there is a screwup. I am right now comfortably located in the CX ICN lounge, enjoying the free high-speed wireless access. CX 411 to HKG is delayed for about 1:30, due to some mechanical from HK. This is the first time in about a year that I've been on a delayed CX flight (and I fly them pretty much weekly). So what does CX do for the passengers? It comps them lunch! Yes, they gave everybody a 12,000 Won voucher (about 10 USD) to use at the airport.
If US airlines comped lunch everytime a plane was delayed for 1:30, they would have gone bankrupt long time ago.
I know it is small potatoes, but it is the small gestures that distinguish CX from the rest.
If US airlines comped lunch everytime a plane was delayed for 1:30, they would have gone bankrupt long time ago.
I know it is small potatoes, but it is the small gestures that distinguish CX from the rest.
