12+ Hour Delayed Flight
Mar 21, 2026 | 3:35 am
#16
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,062
Some of us are accustomed to the legal UK/EU protection for such delay with right of care and €600 compensation.
Unfortunately CX is a foreign airline flying into UK/EU so that regulation does not apply. It would to BA or European airlines.
Hard to see how hotel could have been provided. According to the OP, pax started to deplane 3h hours later (so 3am or later). CX was looking for a short-term solution so cannot organize transfer to and from airport of so many pax. Instead they kept the lounges open.
The problem with the current war and QR/EK/EY limited flights is that CX flights to LHR are heavily booked, and only one other CX flight in the morning.
Unfortunately CX is a foreign airline flying into UK/EU so that regulation does not apply. It would to BA or European airlines.
Hard to see how hotel could have been provided. According to the OP, pax started to deplane 3h hours later (so 3am or later). CX was looking for a short-term solution so cannot organize transfer to and from airport of so many pax. Instead they kept the lounges open.
The problem with the current war and QR/EK/EY limited flights is that CX flights to LHR are heavily booked, and only one other CX flight in the morning.
Mar 21, 2026 | 8:24 pm
#17
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,127
The airline's priority is to recover the schedule, not ensure OP sleeps. In fact I am skeptical whether a UK261 claim can be made had the plane been delayed on the other end (e.g. CX254 went down instead but the expected recovery time was 07:00).
Last edited by percysmith; Mar 21, 2026 at 8:32 pm
Mar 22, 2026 | 4:55 am
#18
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,226