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Originally Posted by VE105
(Post 37750316)
QF always turns away EM at SIN F.
HKG also has numerous and more than enough lounges (Wing J Deck J Bridge Pier FJ Qantas) available to EM. |
I have never once been rejected as an EMD in QF F SIN lounge when not flying QF (BA in this instance)
There was a time when the BA lounges closed and then there was a follow-on effect at QR and QF which did cause some refusal (but QF also rejected QFWP flying other airlines, and let in EMD flying QF over those pax, along with QF does take a cheeky look at people flying MH SIN-KUL and arriving hours and hours before the flight. If an airline creates a sub tier and allows those pax (e.g. CL, CCR, QF roped off dining area etc) then is fine, if an airline restricts access based on class (e.g. QR) that is also fine (as long as they reject their EMDs). It is when an airline has different lounge access rules for bog standard EMD in the same class of travel based on the their basic EMD status (e.g. CX DM) that is disallows other airlines bog standard EMD that does not match reciprocity and the point of the alliance and will lead to constant decrease in benefits. That is not positive. If CX designed a lounge that does not work based on seating plans, then they need to work out better design solutions or incentives (such as improve the Pier menu) to nudge people the rights ways. Making all "special" is just going to pack in the influencers when it opens properly. KF |
CX DM want a first lounge all to themselves in Hong Kong, and they will cry for unfairness when they are rejected at other non-cx lounge overseas. Typical Hongkongese.
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Originally Posted by happysleepy
(Post 37752859)
CX DM want a first lounge all to themselves in Hong Kong, and they will cry for unfairness when they are rejected at other non-cx lounge overseas. Typical Hongkongese.
If there's a way to kick out all the captive DMs and bundle the lounge for northern/subcontinent transit, they would. I wonder who'd actually call up Ronald Lam to give him a bollocking if it happens (and he has to pick up). |
An interesting points that I have also observed. As an OWE , I got first class priority luggage tag while flying in Eco with CX, MH and AA, whereas I got Business class luggage tag while flying in Eco with QR and QF. It doesn’t matter too much for me but just curious about that.
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Originally Posted by VE105
(Post 37750316)
QF always turns away EM at SIN F..
Passenger manifests give QF SIN a fairly accurate estimate of how many loungeworthy passengers will be passing through each day/evening, and when. And they also know the lounge (mainly dining) will be at capacity during the transit of QF1 and QF2, with QF2 having a longer tail effect due to passengers hopping off QF2 to connect to Qantas flights to other AU cities. So ahead of those times, when they know the lounge will be super-busy and they especially need to prioritise QF1/QF2 passengers, they will generally send Emeralds not flying on QF to the business class lounge and invite them to come back to the first class lounge at a certain time, ie after that surge has subsided. This especially happens with Emeralds booked on late departures like Finnair, who rock up to Changi hours and hours ahead of time. Sometimes they'll rock up to the lounge, be turned away but observe "hang on, it's not that crowded!)... and they are right, because it's not that crowded at that point in time, but maybe 30-60 minutes later, QF1 will land and the lounge will be absolutely heaving (I've been there when a QF1 or QF2 lands and it's like this tidal wave of travellers hits), so I can't fault Qantas for this approach. |
Originally Posted by djsflynn
(Post 37754337)
No they don't – and if that's your experience, it'd most likely be because you have arrived close to the peak hour of the QF1 and QF2 stopovers.
Passenger manifests give QF SIN a fairly accurate estimate of how many loungeworthy passengers will be passing through each day/evening, and when. And they also know the lounge (mainly dining) will be at capacity during the transit of QF1 and QF2, with QF2 having a longer tail effect due to passengers hopping off QF2 to connect to Qantas flights to other AU cities. So ahead of those times, when they know the lounge will be super-busy and they especially need to prioritise QF1/QF2 passengers, they will generally send Emeralds not flying on QF to the business class lounge and invite them to come back to the first class lounge at a certain time, ie after that surge has subsided. This especially happens with Emeralds booked on late departures like Finnair, who rock up to Changi hours and hours ahead of time. Sometimes they'll rock up to the lounge, be turned away but observe "hang on, it's not that crowded!)... and they are right, because it's not that crowded at that point in time, but maybe 30-60 minutes later, QF1 will land and the lounge will be absolutely heaving (I've been there when a QF1 or QF2 lands and it's like this tidal wave of travellers hits), so I can't fault Qantas for this approach. So everday from 3:30-9pm EM are not welcome. Right, not a big deal, and when does the lounge open? 3:30-11pm. 78.6% of its opening time the lounge would send Emeralds away, yeah, not "always", i should have said "most of the time". In that case I don't mind CX open Wing F for Emeralds for 21% of its opening time as well, that is around 4.5 hours, how about 3-5pm and 0am-2:30am daily? :D By the way, as I have mentioned here and face-to-face to some CX top executives before, QF F lounge spa service always made it very difficult for Emeralds not flying on QF to enjoy. So I'm really glad they introduced the massage booking system that excludes Emeralds. QF does give some good examples on how to run a first class lounge. |
Originally Posted by VE105
(Post 37755766)
Yes, you are right. QF just send Emeralds away to make way for QF1/2 pax. They start sending away EM from opening due to QF2 landing soon till maybe QF2 departed so only pax for QF1 remain.
So everday from 3:30-9pm EM are not welcome. Right, not a big deal, and when does the lounge open? 3:30-11pm. 78.6% of its opening time the lounge would send Emeralds away, yeah, not "always", i should have said "most of the time". In that case I don't mind CX open Wing F for Emeralds for 21% of its opening time as well, that is around 4.5 hours, how about 3-5pm and 0am-2:30am daily? :D By the way, as I have mentioned here and face-to-face to some CX top executives before, QF F lounge spa service always made it very difficult for Emeralds not flying on QF to enjoy. So I'm really glad they introduced the massage booking system that excludes Emeralds. QF does give some good examples on how to run a first class lounge. |
Originally Posted by QRC3288
(Post 37748815)
I've tried to spell it out above a few ways. These threads get long (I'm a guilty party) and the details of the subject get lost.
Total dining seats are more I believe, and at worst equal to old Wing F. But there's a catch. The catch is the sum of those dining seats is over two distinct dining rooms. The main dining room, located in the back modeled after the Pier has fewer seats than both Pier and the old Wing dining room. The open air second dining room (calling it a room isn't really accurate, it's more like an open air dining room, like all fresco Wing lounge style) has a completely different menu. It is a smaller menu. It has some good stuff but it's more limited and feels like a substantial bar bites menu vs a large full menu in the back you'd be familiar with from old Wing or Pier F dining room. Excluding dining, I am speculating here as I've only visited 3x and haven't counted seats, but it feels like total seats are fewer due to an airier design more like Pier. Gone are the cubicle work things and gone is the back casual area which had a high occupancy due to the large amt of solo seating at the counters. It's all individual chairs and couches now. The open air restaurant is situated literally in the middle of the entire lounge. There's now a big circular bar at the end of it which is quite beautiful but takes up space. It is all very thoughtful and looks great. On my visits, open seating in the non dining areas was abundant. But the main dining room was full every time. The second open air dining thing was empty once partially full another and full on the third. Lines for the main dining room each of the three times, although it was a quick wait one of the times. I have described it as "hot and cold" feeling for capacity. Obviously only DMs F pax and their guests are allowed now. Wing F has long been my favorite lounge, as a DM for nearly 20 years it's the one I've visited far more than the Pier, large part due to the great convenience outside immigration but also because Pier is fine but it's still...just a lounge! I don't think I'm alone in my view among HK based frequent fliers. The Pier got extremely famous, deserved but a little overdone in my view, among visitors to HK. I think many of us were very happy with that reputation of the Pier, as it kept the Wing a little less busy than it otherwise should've been. Obviously that's going to change. Hopefully that helps. |
Originally Posted by Bigu2023
(Post 37745515)
......I use the JAL F lounge at NRT all the time. If JAL suddenly restricted that lounge to only their own top-tier members and locked out partner OWEs, I'd be pretty upset myself. It's a harsh reality check on alliance benefits.....
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Originally Posted by VE105
(Post 37755766)
Yes, you are right. QF just send Emeralds away to make way for QF1/2 pax. They start sending away EM from opening due to QF2 landing soon till maybe QF2 departed so only pax for QF1 remain.
So everday from 3:30-9pm EM are not welcome. Right, not a big deal, and when does the lounge open? 3:30-11pm. 78.6% of its opening time the lounge would send Emeralds away, yeah, not "always", i should have said "most of the time". I've definitely found that to also be the case before the 6pm QF2 'wave' (which clears around 7ish) and the ~9.30-11pm transit stop of QF1. I can completely understand frequent flyer frustration with being unable to visit this great lounge despite this pleasingly Emerald perk, but as happens with all lounges, entry remains "subject to capacity". |
Originally Posted by VE105
(Post 37755766)
Yes, you are right. QF just send Emeralds away to make way for QF1/2 pax. They start sending away EM from opening due to QF2 landing soon till maybe QF2 departed so only pax for QF1 remain.
So everday from 3:30-9pm EM are not welcome. Right, not a big deal, and when does the lounge open? 3:30-11pm. 78.6% of its opening time the lounge would send Emeralds away, yeah, not "always", i should have said "most of the time". In that case I don't mind CX open Wing F for Emeralds for 21% of its opening time as well, that is around 4.5 hours, how about 3-5pm and 0am-2:30am daily? :D Likewise if they were to be more like the CCR or AA Chelsea lounges, they'd be excluding DMs. The only lounge I know of that treats all emeralds from its own airline differently to other OWE is the QR Al Safwa lounge, and that's only if they're flying J. Actually that's not right, UL, AA and AS all treat their own elites worse than those from other airlines. UL doesn't give access to its own elites on shorter flights in economy, and AA/AS don't give access for domestic trips. In fact UL does the same as the QR premium lounges and has a special lounge for those flying in premium cabins. BTW, QF elites don't usually get a slot at the QF F spas. |
I got an email this morning from CX about an update to their LHR lounges....turns out it's just about an elevator out of service but when I saw the headline I briefly panicked that they were announcing that due to their increased LHR schedule the CX F lounge at LHR is for DM only haha.
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DM Lounge Passes - eligible for Wing F?
I have some F class lounge passes, like many DMs.
Does anyone know if these passes entitle our guests to visit Wing F under the new regime? (Presently Wing F is permitting DMs and F only, no OWE. But no comment on DM F lounge pass invitees...) To make it simple, assume the DM is not with the traveller. (In practice I may be at the airport at the same time as my guests, but I'm interested in the answer without that feature.) |
so is the intention to allow EM back into the Wing F again or is this gone for good now?
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