Compensation Clinic
Jun 20, 2025 | 6:13 pm
#1
Original Poster
Join Date: May 2024
Location: New Zealand
Programs: CX Gold
Posts: 13
Compensation Clinic
Just boarded cx162 from Sydney to Hong Kong, seat 23k is broken... The armrest pops up itself. Aircraft B-KQL which has only been renovated for one to two months I believe. And sorry for off topic, does anyone know how to ask for a compensation in this case? Help would be much appreciated 🙏, thanks.
Jun 20, 2025 | 6:44 pm
#3
Original Poster
Join Date: May 2024
Location: New Zealand
Programs: CX Gold
Posts: 13
Sorry maybe not clear enough. The seat was broken and CX moved me to 23G from 23K. The armrest of that seat won't go down so they blocked that seat off and moved me.
Armrest stays in this position
Armrest stays in this position
Last edited by Kenneth6798; Jun 20, 2025 at 6:46 pm Reason: Add photo
Jun 21, 2025 | 8:04 am
#4
Moderator: Cathay Pacific
Join Date: Jan 2024
Programs: CX DM-
Posts: 1,302
Compensation Clinic
Your flight experience isn't always perfect. This thread serves the purpose of providing information and guidance for complaints and compensation.
All data points are welcome. Please include your issue, class flown, and status.
All data points are welcome. Please include your issue, class flown, and status.
Jun 21, 2025 | 11:26 am
#5
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 11,079
You were moved to 23G in the same cabin, a working seat?
What is the compensation for? You didn't get you original seat?
Jun 21, 2025 | 12:39 pm
#6
Join Date: Jul 2018
Location: HKG, EXT, AGP
Programs: CX Gold (OW Sapphire), APEC
Posts: 172
I don't think they would give you anything for that. In the eyes of CX, you got moved to a better seat. If you were sitting in the first row and got moved to the last row in the cabin because of a technical issue and didn't receive your preferred meal choice because of that, then perhaps it's a different story.
Dec 20, 2025 | 3:42 am
#8
Join Date: Sep 2017
Location: Hong Kong
Programs: CX DM/OWE, Marriott Titanium, Shangri La Jade
Posts: 196
Just boarded a flight PEK-HKG in paid J, and the entire seat, IFE, charging, Wifi doesn't work for the whole plane. (Some kind of electric issue, its an old A330 in flatbed J config).
While I'm currently worried if the flying components are working, I'm also definitely annoyed and if we manage to make it back to HK, I plan on complaining about this....!
I've seen a lot of examples of broken seat and IFE individually, but what would be appropriate compensation for if everything is dead? TIA!
Edit: typo
While I'm currently worried if the flying components are working, I'm also definitely annoyed and if we manage to make it back to HK, I plan on complaining about this....!
I've seen a lot of examples of broken seat and IFE individually, but what would be appropriate compensation for if everything is dead? TIA!
Edit: typo