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Probably the only thing I like of IBERIA :):
Group 0 is actually all types of OWE, those of IB as well as the rest of the OneWorld. They board before anyone else. Then, in second place, people with kids, wheelchairs, etc. can board. I must say it makes such a difference... :) |
On the A321neo, a non-status colleague seated in Row55 was assigned group 4, but a tour group behind row 56 were assigned group 5.
With this new system, are all pax in exit rows assigned group 4 ahead of most other Y pax? |
Originally Posted by pf007
(Post 37619875)
A WhatsApp CS agent just now insisted otherwise :rolleyes:
For a particular flight next month I'll be in J with my party & I'll have two plebs in Y. I kindly asked a WhatsApp agent to link the bookings, which he did, but after checking something he insisted that the guys in Y won't be boarding with me in group 2. We won't be checking in together but it shouldn't matter? People's experiences here don't support the agent's statement! |
Originally Posted by feh
(Post 37469929)
A couple of days ago I flew HKG-DAC. And these days I'm back down to Green (though hopefully will nudge back into Silver by the end of the month)
Group 6 and I was dreading it. My experience (non-CX) has been that Groups were rarely enforced and didn't seem to help, with only a few exceptions. Often resulted in those told to wait getting in the way of those allowed to board. But as others have noted, the gates blocking people from "group jumping" did actually work quite well. Moreover, group jumpers then had to go to the back of the relevant line, which hopefully will get the system working. I suspect it'll be back to "same old same old" when I return to HKG though (i.e. DAC-HKG flight) (A problem as noted in the Reddit is if a group of (allgedly IND) passport holders approach a transit gate and block it - and (my speculation) don't have biometric passports) https://www.reddit.com/r/CathayPacif...mment/olicet2/ |
Originally Posted by percysmith
(Post 37750015)
Someone on Reddit ask whether CX HKG Flight Token gates automatically enforce boarding groups.
One of the potential downsides I noticed is staff not policing the lines as they used to. I'm unsure if this is just my bad luck or related to boarding groups being automatically screened upon BP or facial scan. A flight at TPE a few weeks ago came to mind with at least 30 people in the Group 1 line, and one at HKG last week comes to mind with similarly long snaking Group 1 line existed. CX staff only checked the first 10 or so people in line and didn't bother with the rest of us (me included, I was never checked). Based on the group in front of me, my suspicion was there were a lot of interlopers in front of me. Sure enough, we had at least 8-10 people booted out of the line by the machine, including all 4 people in front of me! Each of whom had a brief conversation with the staff, one lady protested, etc. So I hope they don't abandon policing the lines as a result of this new (effective) boarding group thing. |
Originally Posted by QRC3288
(Post 37750135)
One of the potential downsides I noticed is staff not policing the lines as they used to. I'm unsure if this is just my bad luck or related to boarding groups being automatically screened upon BP or facial scan.
A flight at TPE a few weeks ago came to mind with at least 30 people in the Group 1 line, and one at HKG last week comes to mind with similarly long snaking Group 1 line existed. CX staff only checked the first 10 or so people in line and didn't bother with the rest of us (me included, I was never checked). Based on the group in front of me, my suspicion was there were a lot of interlopers in front of me. Sure enough, we had at least 8-10 people booted out of the line by the machine, including all 4 people in front of me! Each of whom had a brief conversation with the staff, one lady protested, etc. So I hope they don't abandon policing the lines as a result of this new (effective) boarding group thing. HKG: gates not open (along with a rejection chime?)? TPE: staff scan still as of last month. So if a jumper from Group 6 attempts to board with Group 1, the scanning machine rejects? I still get the annoyance the jumpers still attempt the gate/machine. But it's still better than them clogging the jetbridge (my objective is still - avoiding the Matt Jones "boarding not boarding" jetbridge wait). I will be further annoyed if staff servicing the manual checking queue just ignores boarding group (as implied in the Reddit thread). |
Originally Posted by tfung
(Post 37613898)
Not sure if this has been mentioned, but just recently found out there is a group 0...
If DME/P isn't in J, do FAs block the overhead space storage for them? If so do they board last? And for TCP...did it the other day, can link other pax on different cabin (but on the same flight). More powerful than BA TCP where pax must be same cabin... |
Originally Posted by csycsycsy
(Post 37750314)
. Weird to see a top spending pax having to wait behind low spend-transit-hkg pax family.
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I'm all for the families going first. I've been there. I think CX handles that pretty well.
I think where CX misses the game is F flights, where they don't proactively drag F pax out of line and escort to the front. Occasionally yes, but it's not standard IME. A lot of cash F pax don't actually fly CX that regularly, just pay for a trip here or there (including one ways) at CXs sky high full F rates which can run 15k or more USD one way, and are incredulous when they're waiting behind 20 people to board. Although it can sound like DYKWIA here, I've heard this complaint often over the years, and I think it's a missed opportunity for CX. |
Maybe it's a cultural thing, "the west" (no longer) see having kids as important and so AA BA IB proudly let their G0s board before families...
Do elderlies (but not wheelchair) get "G0" on CX? For IB they get nothing if not wherlchaired. |
Originally Posted by QRC3288
(Post 37750486)
I think where CX misses the game is F flights, where they don't proactively drag F pax out of line and escort to the front. Occasionally yes, but it's not standard IME.
A lot of cash F pax don't actually fly CX that regularly, just pay for a trip here or there (including one ways) at CXs sky high full F rates which can run 15k or more USD one way, and are incredulous when they're waiting behind 20 people to board. Although it can sound like DYKWIA here, I've heard this complaint often over the years, and I think it's a missed opportunity for CX. |
Originally Posted by QRC3288
(Post 37750486)
A lot of cash F pax don't actually fly CX that regularly, just pay for a trip here or there (including one ways) at CXs sky high full F rates which can run 15k or more USD one way, and are incredulous when they're waiting behind 20 people to board. Although it can sound like DYKWIA here, I've heard this complaint often over the years, and I think it's a missed opportunity for CX.
Originally Posted by Unimatrix One
(Post 37751464)
Is this an Asian Oneworld thing? JL does the same. So on a flight like HND-JFK, the six F pax who paid USD20K have to wait in a line with 50 or so Emerald members. Crazy.
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Originally Posted by percysmith
(Post 37751623)
Just wondering how many pay cash for CX F vs some sort of redemption or status-based Opup.
may or may not open up more redemption seat at last few days. + some upgrade cert people , and then left over will be op-up last minute . so i guess uauslly is just 2 cash customer and hoping to do 3 or 4. |
Originally Posted by Unimatrix One
(Post 37751464)
Is this an Asian Oneworld thing? JL does the same. So on a flight like HND-JFK, the six F pax who paid USD20K have to wait in a line with 50 or so Emerald members. Crazy.
You used to maybe pay 15-18k round-trip for F to North America. Now that could be the one-way price. The people I'm thinking of are irregular visitors to Hong Kong, maybe once or twice a year, or not even once a year. It's mostly individuals paying themselves or the company that they run. Mixed alliance itineraries, not much care for program status involved. All F not A. CX seems baffled when it comes to identifying some of these people, unless they are famous (in which case the service is excellent), and I struggle to reconcile it against what I have read here or heard from CX themselves about being good at identifying high value customers. That is not my experience. I have heard too many examples of this, where high value F pax, even if infrequent are really not recognized as such. I don't really know if it's entirely CX fault as it can be difficult when bookings are made figuring out who is who, most people's office or secretaries are booking for them and details can be slightly different every time. That's why I think CX should just pull F passengers out of line and bring them up to the front. Even if someone doesn't blink at a 30-40k plane ticket, they knows that's not cheap and having a SOP to quietly help them around the 30 person conga line is an easy win for Cx and I doubt would piss people off. They wouldn't even need some fancy space aged CRM, just look at boarding pass and if it says "F", bring them to the front! (or at least pull to the side, away from the crowd, and discretely escort them to the front once the crowd starts moving. I think this would go a long way to resolving it, without offending other passengers, and also making the F pax feel appreciated. It's the crush of the line and people that really feels most mentally troublesome.) |
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