CX inbound to Hkg time changes now less than MCT for the connection
Mar 28, 2024, 8:31 am
#1
Original Poster
Join Date: Aug 2003
Programs: BAEC GGL, LTG & CCR; IC RA; Hilton D (free from BA)
Posts: 404
CX inbound to Hkg time changes now less than MCT for the connection
Hello
some advice please. I have a booking via HKG. With three weeks to go CX advise that the inbounds timing has changed and it does not make the connection - I believe HKG is 50 min McT. It is now 45 mins. They want me to call to rebook. Sticking with the route makes it a 10 hour overnight connection and I don’t particularly want to enter HKG. It’s a revenue business ticket.
Does CX have an obligation to book me via an alternative one world hub that gets me to my destination on time?
original was DPS-HKG-MNL and research shows that DPS-KUL-MNL would get me to MNL on the right day avoiding a 10 hour overnight in HKG.
thank you.
some advice please. I have a booking via HKG. With three weeks to go CX advise that the inbounds timing has changed and it does not make the connection - I believe HKG is 50 min McT. It is now 45 mins. They want me to call to rebook. Sticking with the route makes it a 10 hour overnight connection and I don’t particularly want to enter HKG. It’s a revenue business ticket.
Does CX have an obligation to book me via an alternative one world hub that gets me to my destination on time?
original was DPS-HKG-MNL and research shows that DPS-KUL-MNL would get me to MNL on the right day avoiding a 10 hour overnight in HKG.
thank you.
Mar 28, 2024, 11:26 am
#4
Join Date: Feb 2005
Posts: 859
There's no obligation for CX to route you to another one world hub. There's 2 option for you. You could ask them to cancel your ticket without penalty and you can book the other ticket yourself, or you could stick with the overnight routing and see if they can provide you a overnight hotel via STPC if you ask nicely.
Mar 28, 2024, 11:53 pm
#6
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
DPS - MNL is serviced direct by both Cebu Pacific and PH air. going hk and backtracking not to mention added 10hr layover seems like stupid use of your time. If safty is issue Scoot-SAq via sin can be done.
Mar 29, 2024, 4:38 am
#7
Original Poster
Join Date: Aug 2003
Programs: BAEC GGL, LTG & CCR; IC RA; Hilton D (free from BA)
Posts: 404
Not dumb, a conscious choice and a strong preference for one world airlines and the connection times were attractive when booking. But the retiming of the DPS-HKG leg put paid to that . Anyway resolved with Cx paying for a hotel room for the layover now
Mar 29, 2024, 8:56 am
#8
Join Date: Mar 2024
Programs: Qatar Airways Privilege Club
Posts: 39
(they could have just canelled your ticket & that'd probably be cheaper for them)
what class of hotel are they arranging for you?
Mar 29, 2024, 9:25 am
#9
Original Poster
Join Date: Aug 2003
Programs: BAEC GGL, LTG & CCR; IC RA; Hilton D (free from BA)
Posts: 404
It is a business class flight - not sure if that made a difference - and they said hotel confirmation and transfer details sent within 48 hours also said one of the airport hotels. As you all know the Cx lounges close at night so that wasn’t an option.
Mar 29, 2024, 10:06 pm
#11
Join Date: Feb 2015
Programs: Top Tier Flyertalk Member
Posts: 687
The newest hotel near the airport would be the Regala Skycity....which was pretty horrible during the covid-quarantine-hotel-era.
With such a routing, I would have just accepted a refund and rebooked.
Mar 29, 2024, 11:44 pm
#12
Original Poster
Join Date: Aug 2003
Programs: BAEC GGL, LTG & CCR; IC RA; Hilton D (free from BA)
Posts: 404
I could have but then there isn’t a good one world connection. On the direct side, I personally find Philippine airlines or Cebu pacific a bit torturous. Is Cathay good at original routing credits? as I wouldn’t want to sacrifice the tier points.
I will report back on the hotel offer
I will report back on the hotel offer
Mar 30, 2024, 6:23 am
#13
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
ORC is for Irrops. say your CGK-HKG was cancelled on the travel date and they put you via direct route, you could claim for it. But in your case of pre arranged reroute no such cconcept