The Pier J will be ex-Sodexo'd on Feb 1
Jan 25, 2024, 6:55 pm
#1
Original Poster
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,852
The Pier J will be ex-Sodexo'd on Feb 1
Not much more to sat than the subject line: The Pier Business lounge will see Cathay step forward and Sodexo scaled back as of Feb 1. The basic delineation between CX and Sodexo staffing appears to be that Sodexo handles f&b from a prep & service aspect. CX now also has a 'Lounge Ambassador' staff role at both Piers and The Deck, seems very much aimed at just interacting with 'guests' in a very pro-active manner and adding another 'wam human touch' to the lounge/travel experience.
Jan 25, 2024, 8:27 pm
#3
Original Poster
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,852
Interesting... I've been curious about the delineation between Sodexo and CX roles, will look forward to hearing more.
Jan 26, 2024, 2:39 pm
#6
Join Date: Oct 2021
Posts: 8
I thought this change had already occurred? When I was in the Pier F last week, the staff had said they had already switched over and they had this new special menu set that they have added since the change (on top of their existing menu of course).
Edit: I misread the title, this was about Pier J, not F
Edit: I misread the title, this was about Pier J, not F
Last edited by retrograde; Jan 26, 2024 at 8:54 pm Reason: Misread title
Jan 26, 2024, 8:32 pm
#7
Join Date: Jan 2019
Posts: 35
Jan 26, 2024, 8:35 pm
#8
Join Date: Jan 2019
Posts: 35
Some faces might be familiar since they have worked in the lounges before under Sodexo. However, even those had to apply again for the „new“ job. Others are totally new joiners. However, since they are all hired by CX and not Sodexo anymore, CX has full control who works in their lounges going forward.
Feb 7, 2024, 4:12 pm
#13
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
The red CX unforms definitely look out of place in the lounge. Could be just because its new to me, but I doubt it's a great idea to conflate FAs and waiters / waitresses in the mind of travelers by having them in the same uniform. Kind of an odd management decision.
The blue unforms were a more elegant option, I think
The blue unforms were a more elegant option, I think
Feb 7, 2024, 4:38 pm
#14
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
The red CX unforms definitely look out of place in the lounge. Could be just because its new to me, but I doubt it's a great idea to conflate FAs and waiters / waitresses in the mind of travelers by having them in the same uniform. Kind of an odd management decision.
The blue unforms were a more elegant option, I think
The blue unforms were a more elegant option, I think
Feb 7, 2024, 4:44 pm
#15
Original Poster
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,852
So just to confirm, for my own interest: even the f&b serving staff are in CX uniform?
If so, I'd agree that some visual differentiation would be good - one outfit and 'look' for f&b, with the more familiar CX uniform for more conventional 'customer engagement' roles, primary front desk but also the roaming lounge ambassadors.
That'd be kinda sorta similar to what Malaysia Airlines announced last month, with a seperate uniform for ground handling staff, see https://www.malaysiaairlines.com/hq/...d-uniform.html
If so, I'd agree that some visual differentiation would be good - one outfit and 'look' for f&b, with the more familiar CX uniform for more conventional 'customer engagement' roles, primary front desk but also the roaming lounge ambassadors.
That'd be kinda sorta similar to what Malaysia Airlines announced last month, with a seperate uniform for ground handling staff, see https://www.malaysiaairlines.com/hq/...d-uniform.html