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-   -   Trip.com and Cathay Fare Codes? (https://www.flyertalk.com/forum/cathay-pacific-cathay/2128413-trip-com-cathay-fare-codes.html)

LYuen Jul 20, 2023 5:32 am


Originally Posted by ernestnywang (Post 35415753)
What you said is incorrect. This is only the case with crediting CX flights to AA. This is not the case with BA (O class being the only exception within Y cabin, but until recently CX members don't earn anything on O class, either), and certainly not AS (all classes can be credited).

Are you sure this is intentional? P class is above I class (the sequence is JCDPI), but I class still earns the normal rate with BAEC. I would say this is an oversight, or else I class should also earn nothing.

I looked up the Avios earning on both BA and Qatar, LHR-HKG on CX as example
Qatar earns 125% on C,D,I,J,P fare while BA excludes P.
Also, Qatar is more generous for mid-economy tiers but earns nothing for the lowest tier.

Y B QR 100% BA 100%
H QR 50% BA 100%
KLMV QR 50% BA 25%
SNQ QR 0% BA 25%
O QR 0% BA 0%

Interestingly inconsistent, but at least for KLMV tiers it isn't too bad.

OWF_NYC_SIN Jul 20, 2023 4:56 pm

Calling CX Customer Service Number to Book Specific Fare Code
 
I have a good experience of recently using the CX customer service number (at the bottom of the website) for the United States. For Japan Airlines FFP, I would only be able to earn mileage / qualifying points for booking class L and above.

I called the number around 6 PM EST yesterday and the automated number originally advised me that I would have a 10 minute waiting period, but I was speaking to an agent within 2 minute's time. After specifying the date, route numbers, and specifying that I want to have the fare class L, the agent confirmed my name, date of birth, flight details, and also sent an email to confirm the informations.

Once I confirmed the information was correct, I then got a link via email again to purchase my fare. Sure enough, the fare class L was there on the e-ticket PDF. I would recommend their customer service if needed and the phone call was no more than 15 minutes.

Altlough, I wish CX would still peg their fares to specific fare class and associated benefits. On Japan Airlines website, you have the choice of the cheapest (of what's available) fare classes, upgradable, and then fully flexible options, all which have different accumulation points based on fare class for your oneworld programs.

brunos Jul 21, 2023 12:58 am


Originally Posted by LYuen (Post 35429146)
I looked up the Avios earning on both BA and Qatar, LHR-HKG on CX as example
Qatar earns 125% on C,D,I,J,P fare while BA excludes P.
Also, Qatar is more generous for mid-economy tiers but earns nothing for the lowest tier.

Y B QR 100% BA 100%
H QR 50% BA 100%
KLMV QR 50% BA 25%
SNQ QR 0% BA 25%
O QR 0% BA 0%

Interestingly inconsistent, but at least for KLMV tiers it isn't too bad.

QR and BA have the nice feature that you can transfer avios from one program to the other at will. No hassle.

If avios is what you care about, it is easy to have both QR and BA accounts and choose where to credit a CX flight. But that only applies to avios, not to BA TP.

Chatter Jul 28, 2023 6:21 pm

Trip.com, Skyscanner, Ctrip, Wing On Travel (based in HK) are in the same group of companies. I once booked a ticket with them and later on realized the ticket was issued in Sweden and the cost of it was HKD14k while I was paying HKD15k to them. The airline official website was selling at HKD16k if issuing in HK. However, there had been hiccups before departure and it was nightmare to contact them to solve the issue. Luckily nothing happened at the end and the so-called 'risk of boarding denial with my ticket' was due to the incompetent CX customer service.

lsquare Jul 28, 2023 6:23 pm


Originally Posted by Chatter (Post 35453218)
Trip.com, Skyscanner, Ctrip, Wing On Travel (based in HK) are in the same group of companies. I once booked a ticket with them and later on realized the ticket was issued in Sweden and the cost of it was HKD14k while I was paying HKD15k to them. The airline official website was selling at HKD16k if issuing in HK. However, there had been hiccups before departure and it was nightmare to contact them to solve the issue. Luckily nothing happened at the end and the so-called 'risk of boarding denial with my ticket' was due to the incompetent CX customer service.

I had no idea they were all part of the same company. What's the advantage of one over another?

JP_Flyer Jul 30, 2023 6:57 am

I can now see fare classes(Y,B,H..etc) on CX website with fare type:)

Fare classes are shown on flight details section.

OWF_NYC_SIN Jul 30, 2023 7:44 am

Good news! I can’t imagine the snowball effect of complaints that had to take place for the company to walk back on its changes of removing transparency for those of us trying to FFP points :(

This doesn’t seem implemented yet on the iOS app (my region is the Americas, if that makes a difference)

brunos Jul 30, 2023 1:50 pm


Originally Posted by JP_Flyer (Post 35456362)
I can now see fare classes(Y,B,H..etc) on CX website with fare type:)

Fare classes are shown on flight details section.

Where do you see that before finalizing the booking?

Rivarix Jul 30, 2023 2:08 pm


Originally Posted by Cambo (Post 35414607)
Early Covid, a new booking class P got introduced.

CX should have informed other airlines: "Hey, we've got a new business class booking class and it should be treated as I".

Though that seems not to have been done towards BA, or the alternative, BA and CX do have an agreement in place, which BA isn't happy about and does not want to honor the additional P class, without updating the contract for their benefit.


Originally Posted by ernestnywang (Post 35413681)
P class was introduced a couple of years ago. I guess CX simply forgot to tell BA about it, and the system was never updated to reflect that.

I suspect it's BA that forgot to update their chart. AA had the same issue with JL chart. Back in 2021 JL flipped their I and X fare (discounted and deeply discounted J). CX updated their JL charts but AA didn't. I called, emailed, called (yes, I needed the extra miles to maintain OWE) and AA finally updated their JL chart in Mar/Apr 2022.

I can see CX P fare on AA (and AY) charts so CX did inform other airlines but BA probably didn't see the memo. But I'm surprised no BA flyers bug BA about it if P fare was introduced years ago ... or maybe they did and BA just ignored it. I mean it's BA .... :D

flyingbubbles Jul 30, 2023 6:30 pm


Originally Posted by JP_Flyer (Post 35456362)
I can now see fare classes(Y,B,H..etc) on CX website with fare type:)

Fare classes are shown on flight details section.

Thanks for this! Worked well on a web browser. Very happy to have this info back again! :)

flyingbubbles Jul 30, 2023 6:36 pm


Originally Posted by brunos (Post 35457307)
Where do you see that before finalizing the booking?

It is visible before you enter the passenger details.

https://cimg4.ibsrv.net/gimg/www.fly...ef24bd5462.jpg

brunos Jul 31, 2023 6:29 am

MANY thanks..
That is great.


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