Involuntary Change of Redemption Tickets
 

One of the flights (HKG-LAX) of a redemtion ticket got cancelled. I was automatically rebooked and downgraded to a flight one day before the original flight.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.

Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.

It doesn't need to be an award space. Since this is an involuntary change, just tell them you want a J seat and give them the preferred date(s) then they will place you on a waitlist and cleared several days later.

That's totally not what they told me.

Try online chat or WhatsApp and ask for the J seats. In my case, they also said no award seat but they can ask for it (I guess they refer my case to the ticketing office?) and couple days later my J seat is back at a later date.

Nope. They keep saying that redemption tix are not eligible for WL
Mind telling me your status with CX? Maybe that's the difference?
Or do you mind if I DM you?

Maybe complaining to Oriental Daily would help?

insist politely but firmly

try to call hk work hours to connect to hk.base agent as opposed to phillipine/india oursourced roosters where my kids can be better agent. they are utter hopeless

or just get refund of points and move on

If you're a HK resident, Simeon Tsoi is the closest precedent https://www.flyertalk.com/forum/cath...l#post30597571

If you're US then different case law may apply.

Did you get the ticket with Asia Miles?

I don't see why it's comparable to my case. Even though we both redeemed our tickets, she flew the downgraded flight and asked for a refund.
I'm fine with the downgrade but what I'm asking for is a desirable (original) date of flight. Not just some random date from the CX award pool.
CX is still selling the revenue ticket of the date I want to fly in the mean time even though I had a confirmed seat for the same day.
Does that mean CX can causally bait a passenger's confirmed award seat and decided to swtich it for a greater revenue for someone else? It just seems unfair to me

Yes I did

OK, I thought you were upset about the downgrade part, thank you for the elaboration.

Same day - you mean same flight, or different flight on same day?

Different flight on same day to be exact.

Then your rights are pretty obvious (10.2.2(a)) https://www.cathaypacific.com/conten...en.pdf#page=25

Call CX again, tell them if they don't rebook you, then please book the lowest fare for the next available flight (I hope the flight you have in mind is "next", not "before").
After travel, take CX to Small Claims Tribunal and seek reimbursement of that fare.

If it is lowest fare, you shouldn't be rejected similar to Simeon.

https://cimg8.ibsrv.net/gimg/www.fly...d608f60bab.png

Wow...You took this to a whole new level in which I'm not familiar with
You're right. The flight I want is actually the "next" flight on the same day, not before. What do you think if CX argues that the so called next available flight is only available for purchase in cash instead of redemption?
And I've never thought about going to the court

Update
As I expected. CX insisted that the next flight I want is only available for purchase...same shxt like redemption ticket and paid ticket are under different availability pool bla bla bla