Involuntary Change of Redemption Tickets
Dec 11, 22, 9:58 pm
#1
Original Poster
Join Date: Sep 2015
Posts: 138
Involuntary Change of Redemption Tickets
One of the flights (HKG-LAX) of a redemtion ticket got cancelled. I was automatically rebooked and downgraded to a flight one day before the original flight.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.
Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.
Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.
Dec 11, 22, 10:30 pm
#2
Join Date: Apr 2022
Programs: AsiaMiles
Posts: 7
One of the flights (HKG-LAX) of a redemtion ticket got cancelled. I was automatically rebooked and downgraded to a flight one day before the original flight.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.
Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.
Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.
Dec 11, 22, 10:39 pm
#3
Original Poster
Join Date: Sep 2015
Posts: 138
Dec 11, 22, 10:55 pm
#4
Join Date: Apr 2022
Programs: AsiaMiles
Posts: 7
Dec 11, 22, 11:35 pm
#5
Original Poster
Join Date: Sep 2015
Posts: 138
Mind telling me your status with CX? Maybe that's the difference?
Or do you mind if I DM you?
Dec 12, 22, 5:34 am
#7
Join Date: Apr 2001
Location: soon to be ex-HK (can't wait)
Programs: QF Emerald. SQ Gold. Anti CX
Posts: 3,031
insist politely but firmly
try to call hk work hours to connect to hk.base agent as opposed to phillipine/india oursourced roosters where my kids can be better agent. they are utter hopeless
or just get refund of points and move on
try to call hk work hours to connect to hk.base agent as opposed to phillipine/india oursourced roosters where my kids can be better agent. they are utter hopeless
or just get refund of points and move on
Dec 12, 22, 4:33 pm
#8
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,944
If you're a HK resident, Simeon Tsoi is the closest precedent Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
If you're US then different case law may apply.
If you're US then different case law may apply.
Dec 12, 22, 8:52 pm
#10
Original Poster
Join Date: Sep 2015
Posts: 138
If you're a HK resident, Simeon Tsoi is the closest precedent Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
If you're US then different case law may apply.
If you're US then different case law may apply.
I'm fine with the downgrade but what I'm asking for is a desirable (original) date of flight. Not just some random date from the CX award pool.
CX is still selling the revenue ticket of the date I want to fly in the mean time even though I had a confirmed seat for the same day.
Does that mean CX can causally bait a passenger's confirmed award seat and decided to swtich it for a greater revenue for someone else? It just seems unfair to me
Dec 13, 22, 1:36 am
#12
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,944
I don't see why it's comparable to my case. Even though we both redeemed our tickets, she flew the downgraded flight and asked for a refund.
I'm fine with the downgrade but what I'm asking for is a desirable (original) date of flight. Not just some random date from the CX award pool.
CX is still selling the revenue ticket of the date I want to fly in the mean time even though I had a confirmed seat for the same day.
Does that mean CX can causally bait a passenger's confirmed award seat and decided to swtich it for a greater revenue for someone else? It just seems unfair to me
I'm fine with the downgrade but what I'm asking for is a desirable (original) date of flight. Not just some random date from the CX award pool.
CX is still selling the revenue ticket of the date I want to fly in the mean time even though I had a confirmed seat for the same day.
Does that mean CX can causally bait a passenger's confirmed award seat and decided to swtich it for a greater revenue for someone else? It just seems unfair to me
Same day - you mean same flight, or different flight on same day?
Dec 13, 22, 3:45 am
#14
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,944
Then your rights are pretty obvious (10.2.2(a)) https://www.cathaypacific.com/conten...en.pdf#page=25
Call CX again, tell them if they don't rebook you, then please book the lowest fare for the next available flight (I hope the flight you have in mind is "next", not "before").
After travel, take CX to Small Claims Tribunal and seek reimbursement of that fare.
If it is lowest fare, you shouldn't be rejected similar to Simeon.
Call CX again, tell them if they don't rebook you, then please book the lowest fare for the next available flight (I hope the flight you have in mind is "next", not "before").
After travel, take CX to Small Claims Tribunal and seek reimbursement of that fare.
If it is lowest fare, you shouldn't be rejected similar to Simeon.
Last edited by percysmith; Dec 13, 22 at 8:50 am
Dec 13, 22, 4:16 am
#15
Original Poster
Join Date: Sep 2015
Posts: 138
Call CX again, tell them if they don't rebook you, then please book the lowest fare for the next available flight (I hope the flight you have in mind is "next", not "before").
After travel, CX to Small Claims Tribunal and seek reimbursement of that fare.
If it is lowest fare, you shouldn't be rejected similar to Simeon.
After travel, CX to Small Claims Tribunal and seek reimbursement of that fare.
If it is lowest fare, you shouldn't be rejected similar to Simeon.
You're right. The flight I want is actually the "next" flight on the same day, not before. What do you think if CX argues that the so called next available flight is only available for purchase in cash instead of redemption?
And I've never thought about going to the court
Update
As I expected. CX insisted that the next flight I want is only available for purchase...same shxt like redemption ticket and paid ticket are under different availability pool bla bla bla
Last edited by davidtai; Dec 13, 22 at 4:58 am
