FlyerTalk Forums - Involuntary Change of Redemption Tickets

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Quote:

Originally Posted by davidtai (Post 34829938)

Wow...You took this to a whole new level in which I'm not familiar with
You're right. The flight I want is actually the "next" flight on the same day, not before. What do you think if CX argues that the so called next available flight is only available for purchase in cash instead of redemption?

Their interpretation. A third party umpire (i.e. the Tribunal Officer) will not agree.

Also they are likely to and argue redemption not covered by CoC. Again umpire will not agree.

Quote:

Originally Posted by davidtai (Post 34829938)

And I've never thought about going to the court

Been there done that. Someone here on Qatar error fares.

Quote:

Originally Posted by davidtai (Post 34829938)

Update
As I expected. CX insisted that the next flight I want is only available for purchase...same shxt like redemption ticket and paid ticket are under different availability pool bla bla bla

Did you proceed to ask them to book one of those, while citing you will proceed to submit a claim under 10.2.2(a) after?

Quote:

Originally Posted by percysmith (Post 34830271)

Did you proceed to ask them to book one of those, while citing you will proceed to submit a claim under 10.2.2(a) after?

I did not since I didn't know whether the CoC is 100% in my favour or I will lose a few hundred grands.....

Quote:

Originally Posted by davidtai (Post 34830352)

I did not since I didn't know whether the CoC is 100% in my favour or I will lose a few hundred grands.....

The maximum claim of HK Small Claims Tribunal is HK$75,000 and there is no one-way economy ticket (I did tell you to book lowest class on that next flight, upthread) that will cost that much (on a per-pax basis).

If you can't be arsed to file the claim and risk the airfare, you don't get to say you've done all to make CX to fulfil its obligations.

At least you're on CX's CoCs. I've noticed UO's current CoCs don't have the next flight without additional charge clause https://www.reddit.com/r/HongKong/co...mment/irn36q5/

Quote:

Originally Posted by davidtai (Post 34826073)

One of the flights (HKG-LAX) of a redemtion ticket got cancelled. I was automatically rebooked and downgraded to a flight one day before the original flight.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.

Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.

Sorry to hear about your experience. Actually, something similar happened to my parents 3 months ago, on 2 U tickets redeemed from my account. The original AKL-HKG flight was cancelled, and they were moved to the day after. They wanted to fly the day before. No U class availability but there was J class availability. Called CX and they protected my parents. Maybe my GO status helped, but perhaps try HUACA first?

Quote:

Originally Posted by ernestnywang (Post 34835908)

Either your status or access to an insider, I had the latter happen for me (on a favour). What to do if davidtai has access to neither? I was given his script until I called in the favour.

I don’t think going to TIC in lieu of small claims will help. I’ve been there, but the contract default party this time is Cathay Pacific Airways Limited, not AMTSL as in my TIC case.