Birthday Upgrades Canned
Oct 25, 2022, 9:01 pm
#1
Original Poster
Join Date: May 2021
Programs: Cathay Pacific - Diamond
Posts: 38
Birthday Upgrades Canned
Looks like part of the elevated experience is to kill the upgrades CX used to offer to elite members travelling on their birthday.
I contacted CX to ask about their policy position on this, and got the following:
"We would like to let you know that we do not offer free upgrade for our members' birthday".
I contacted CX to ask about their policy position on this, and got the following:
"We would like to let you know that we do not offer free upgrade for our members' birthday".
Oct 25, 2022, 11:26 pm
#2
Join Date: Nov 2017
Location: Singapore
Programs: Cathay Diamond and Singapore Gold
Posts: 227
Is this reply a result of the birthday upgrade being an unpublished benefit and they do not want to publicise nor commit to?
As a datapoint and being curious about the existence of this benefit post covid, i tried it on my actual day earlier this month, and i got upgraded with my partner for both the intra-asia sectors.. The first upgrade happened at the check in counter, while in hkg it beeped at the boarding gate.
As a datapoint and being curious about the existence of this benefit post covid, i tried it on my actual day earlier this month, and i got upgraded with my partner for both the intra-asia sectors.. The first upgrade happened at the check in counter, while in hkg it beeped at the boarding gate.
Oct 26, 2022, 1:53 am
#3
Join Date: Jan 2005
Location: ...
Programs: CX DM / SQ PPS / VN Platinum
Posts: 1,078
Looks like part of the elevated experience is to kill the upgrades CX used to offer to elite members travelling on their birthday.
I contacted CX to ask about their policy position on this, and got the following:
"We would like to let you know that we do not offer free upgrade for our members' birthday".
I contacted CX to ask about their policy position on this, and got the following:
"We would like to let you know that we do not offer free upgrade for our members' birthday".
Oct 26, 2022, 9:33 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,163
I try my best not to fly on my birthday, the idea is to be wherever I am supposed to be already. So I've never availed of this perk, published or not.
Oct 27, 2022, 3:52 am
#7
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
It’s an unpublished benefit that is still around.
On a flight to Paris last month a DM friend of mine was supposed to get it (‘Flub’- there were >6 DMs and he was told by HKG ground staff he had the priority) - but before boarding was declined as CX blocked out the whole flub cabin for a very popular HK pop star last minute I was told. My DM friend was reinstated to the mini cabin and got a box of chocolates instead. LOL
On a flight to Paris last month a DM friend of mine was supposed to get it (‘Flub’- there were >6 DMs and he was told by HKG ground staff he had the priority) - but before boarding was declined as CX blocked out the whole flub cabin for a very popular HK pop star last minute I was told. My DM friend was reinstated to the mini cabin and got a box of chocolates instead. LOL
Oct 27, 2022, 9:15 pm
#8
Join Date: Jun 2007
Location: SIN
Programs: CX DM, SQ KF Gold
Posts: 980
Oct 31, 2022, 3:09 am
#9
Original Poster
Join Date: May 2021
Programs: Cathay Pacific - Diamond
Posts: 38