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Old Mar 20, 2021, 9:05 pm
  #1  
Original Poster
 
Join Date: Nov 2010
Location: HNL
Programs: UA 1K
Posts: 223
Website search not working
Is anyone else having trouble with the award search function? Results are not appearing...just the continuous spinning circle.
JamesHNL is offline  
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Old Mar 20, 2021, 10:08 pm
  #2  
 
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
Originally Posted by JamesHNL
Is anyone else having trouble with the award search function? Results are not appearing...just the continuous spinning circle.
I have been experiencing the same issue searching for flight redemptions. The web site just hangs without returning results. It has been more than 24 hours.
conde is offline  
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Old Mar 21, 2021, 4:32 am
  #3  
 
Join Date: Jun 2003
Posts: 1,954
Me, too
Fly Me To The Moon is offline  
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Old Mar 21, 2021, 8:03 am
  #4  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Probably have to wait till working hours for them to fix it.
lcpteck is offline  
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Old Mar 21, 2021, 6:55 pm
  #5  
 
Join Date: Dec 2013
Location: Chicago & Hong Kong
Programs: CX D, AF P, AA EP, UA G, Hilton D, Marriott Ti, IHG Plat
Posts: 94
I am experiencing the same issue as of this morning
hew204 is offline  
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Old Mar 22, 2021, 12:27 am
  #6  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Maybe they're gonna do some changes into their search engine (since Choice/Tailored awards will be defunct).

Managed to get a workaround by searching via AsiaMiles App or website. You can search direct HKG segment first, after that change to your desired itinerary.
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Old Mar 22, 2021, 9:47 pm
  #7  
Original Poster
 
Join Date: Nov 2010
Location: HNL
Programs: UA 1K
Posts: 223
Finally working after 72 hours.
JamesHNL is offline  
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