Contact us via WhatsApp for your enquiries

Reply Subscribe

Thread Tools

Search this Thread

Dec 7, 2020, 12:43 am

sxc

FlyerTalk Evangelist

Original Poster

Join Date: Dec 2004

Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob

Posts: 10,780

Contact us via WhatsApp for your enquiries

Quote:

As a club member, you can now contact us on WhatsApp to book Cathay Pacific flight tickets or make general enquiries related to your bookings, Marco Polo Club membership or Asia Miles queries.

Simply WhatsApp us on +852 2747 2747. Our Customer Care team is available around the clock daily to assist with enquiries in English and Chinese from phone numbers with the Hong Kong prefix (+852).

While I hope this works, and would be great if it's effective, I could also see lots of frustration if there are hours between each reply.

ernestnywang, brunos and TomYoung like this.

Dec 7, 2020, 5:49 am

ernestnywang

Join Date: Sep 2005

Location: TPE / HSZ

Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National

Posts: 6,437

Quote:

Originally Posted by sxc

While I hope this works, and would be great if it's effective, I could also see lots of frustration if there are hours between each reply.

Where did you see this?

Update: NVM, I saw it here: Club news - WhatsApp enquiry channel - Cathay Pacific. Why do they limit it to members with a +852 number?

Dec 7, 2020, 8:08 am

Gongzuokuang

Join Date: Sep 2014

Location: DTW - Rochester Hills, MI

Programs: Cathay MPC, IHG Diamond Ambassador, Domestic Airline Nobody

Posts: 715

It would seem that you need to be from Hong Kong (or have a Hong Kong number) in order to use this.

"Our Customer Care team is available around the clock daily to assist with enquiries in English and Chinese from phone numbers with the Hong Kong prefix (+852)."

Dec 7, 2020, 11:18 am

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 19,807

Is this simply web chat changed to Whatsapp form?

Sep 10, 2021, 9:08 pm

Gweilo

Join Date: Sep 2004

Location: Hong Kong

Programs: CX Marco Polo Club, Virgin Flying Club

Posts: 91

Had a very frustrating experience. I mis-read what information they needed to verify my identity, and they seem to be unable to accept any changes. They terminate the chat and say that you need to contact them again. But how do you contact them again?

Had to spend 30 minutes on a call instead.