what defines a person is how he/she handle tough times and deal with it. CX has clearly showned it failed even the basics - to notify affected pax. and thats all it takes to leave a lasting impression about how crap CX really is with rotten culture. If this was stewarded by proper management they would have made certain communication with ppl like OP was the key.

anyways goodbye OP. Hope you find better world out there as grass appears greener on the other side. (not!)

Their poor IT systems are coming back to bite them here, in the case of the OP.

I've continued to fly CX through this depressing time. 2 flights last week, 1 this week, 1 next week. 3x J 1x F. So far 2/4 flights have been cancelled but their recovery and notification was okay. I was promptly notified of both cancellations. I notice I was notified on my Hong Kong mobile phone via text message, and via my MPC email. These are different personal details than what my secretary uses to book and monitor my flights. B/c I got a text to my personal mobile phone, and email to my personal email account, tells me I got the message due to my MPC / Asia Miles (or perhaps Diamond) membership affiliation with the booking. For both cancellations, I found out before my secretary did! Technically she hasn't even been notified of my second cancellation for the flight next week, but I told her and she contacted them. But I was dutifully notified via email to my personal email from MPC.

Both flights I was re-accomodated automatically before I talked to someone. One flight I was fine with the re-accomodation. The other flight was at a flight time I didn't want, which I called MPC about. They promptly put me on another flight of the same timing I preferred 24 hours later.

As a hack around CX's systems right now, even if you want to accrue credit elsewhere, it might be worth entering your MPC number first and removing it at the airport, to ensure you are promptly notified of changes.

The situation is very sad. But I've found CX to be "as good as possible" during this time, in my experience. I have a much bigger problem with how they behaved in the good times but ironically thinks their behaviour during these bad times is one of their better efforts all things considered. Still it's pretty sorry to see.

Perhaps you weren't aware ... HK had some social unrest last year that cut travel demand in about half. They're now dealing with a respiratory virus that's cut whatever demand was left.

The airline is fighting for its life, but you didn't think the real world could impact your itinerary? You must be new here.

CX has, IMO, handled this exceptionally well all things considered. I have more proactive communications from CX than any other carrier in the region.

Totally agree... whilst some aspects of their service are good, most of it is crap:

//RANT START

- why can I not cancel change ALL their tickets online (only standard CX booked through website)?!
- why do I have to listen to hours of crackling distorted 'music' when trying to talk to them!?
- why do you downgrade me on equipment change rather than upgrade?!
- why do you have such a convoluted security question setup when contacting you on the phone
- why does your IT system get in the way of providing a smooth service?
- why do you loose millions of personal files to hackers...

Why do you sent me a completely new e-Ticket when I specifically asked you not to bother as nothing has changed beyond a passenger being added, yet when I ask you to cancel a flight, there is no record of that request, no email or sms nothing, not even a record in 'My Bookings' to show for it.

//RANT OVER

CX could definitely handle the cancels better.

That said, I just flew JL BKK-SFO in J and was reminded how much I prefer CX. I do hope they make it through these challenges.

Do you mean CX should upgrade YOU, presumably for elite status that you may have, or upgrade everyone? If everyone, that is impossible since there are less seats to upgrade with than downgrade.

i just flew JL J and was reminded how much i prefer JaL

i think everyone has theor preference

I think CX actually did quite good in notifying passengers when there is a flight change or flight cancel / better than a lot of other airlines.

I am flying out to BKK from HKG in March, my outbound sector was cancelled and they rebook me to another flight on the same day and I was notified by both SMS and email. Friends travelling with me (same flight but different booking) all got the same notification via SMS and email.

From my previous experience, CX always send me SMS and email whenever there is a flight time change or rebooking. I also quite like their SMS/ email notification which sent out 4 hrs before flight departure to remind / update you the flight status which most of the other airline do not do it.

That's just my experience.

Not really a valid expectation of all passengers but those of us who are captive with CX learn to put our bookings in Checkmytrip so not to be dependent on CX's crummy IT alone.

Every time I fly CX, I'm reminded how much I prefer JAL

In these times, it's obviously going to be inconvenient to travel so might as well try to make an experience out of it.

Seat: CX
Bedding: CX
AVOD: CX
Lounges: CX
Absence of Silly Rules: CX
Turns Cabin Lights Off: CX
Comfortable Cabin Temperature: CX
Noodles not Served in Styrofoam Cups: CX
Serves Breakfast for 8:15 am Departures: CX
Doesn't Pester You Non-Stop Trying to Sell Duty Free: CX

IMO, the only thing JL wins on is the wagyu beef

I imagine you were rebooked from CX390 to KA900 https://www.flyertalk.com/forum/cath...and-china.html

The CX 77K has 40 Business Seats and 32 Premium Economy seats
The KA 333 has 42 Business Seats

So very likely the Premium Economy pax will be reaccomodated in the back instead of the front.
Doesn't always work that way - if the plane was switched from a 77K/A into a 77P it's very likely PE pax will go up front.