fairhsa

So I check in for my flight to Shanghai (ex HKG) and settle into the Wing. Ping! Email arrives telling me that my "seat has changed to 15D" (which is BUsiness, I was booked in Economy). Nice, I think, another upgrade. Not unusual for a Diamond member, but always appreciated. So I don't eat anything in the Wing and head off to the gate where..... no seat change.

This REALLY upset me.
Much more than it would have if they had not sent that damn email!

So at the gate they said "don't know why they sent the email, must be just a glitch". And that was that. No apologies or anything.

I realise I have no right to a free upgrade, but being effectively given one and then having it taken away again is, frankly, cruel! Plus I would have eaten a meal in the Wing had I thought I was still in Economy!

Has this happened to anyone else?

xuukgo

i never received any email for seat change/upgrade. is it something new?

FlyPointyEnd

Could it be an aircraft switch that got switched back again?

fairhsa

I have had these before, but not often. I thought perhaps its a KA thing. I dont fly KA as much as CX.

flubber

Yeah, I have never received any emails about getting upgraded.

In any case, I feel for you OP! It is cruel. Ugh.

jacobsleather

ernestnywang

I always check my online boarding pass before leaving the lounge (or sometimes just when I'm in the lounge), and, if I'm lucky to receive an upgrade, I go to the lounge receptionist and ask them to give me a new boarding pass. Sometimes, I will also ask for another seat instead of the one I was given. Not sure if it actually matters or not, but I always feel that if I actually got a new boarding pass, then they are less likely to put me back to Y.

:D!

I always eat in the lounge so there's no chance of being disappointed.

flyalways

Wing Lounge food is much better than business class food anyday ...

timesnaps

Never got an email, but on a flight from PEK-HKG-LHR I encountered bad service, coupled with a delay, meaning I miss my connection, and an extremely awkward seat mate. After much talking to the ISM half way to HK, they eventually got back to me and said I was rebooked successfully onto the next LHR flight, and that I was also being upgraded to J (even gave me the seat number). Needless to say when I got the new boarding pass there was no mention of J anywhere on it.

fotographer

why would you think that the food on the plane is going to be better then what you can have on the ground?

moondog

While I know it's a low bar, some outstations have remarkably horrible options.

flyalways

He was at the wing....

fotographer

granted, but there are always going to be better options, outside of being at any lounge to satisfy one;s need.
and the Wing.. that is pretty decent.. even for someone that does not eat meat or fish

moondog

Perhaps the fact that I'm not super into Chinese food plays a role in my calculus, but many of the outstations I fly to/from DO NOT have better options than CX/KA food.