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Rebooked onto a lower fare class

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Old May 24, 2019, 12:39 pm
  #1  
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Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
Angry Rebooked onto a lower fare class
Just got an email that one of my flights has been cancelled, immediately called Cathay Pacific to rebook it. They were very helpful (thankfully), but they've rescheduled the flights onto a lower fare class? My original flight was class B but they moved me to a class L (83 miles vs 650 miles). Should I be calling them again to fix it? Or is there nothing they can do.

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Old May 24, 2019, 2:46 pm
  #2  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
CX should credit AM and CP according to the original ticket. Check with them.
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Old May 25, 2019, 5:06 am
  #3  
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Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
Originally Posted by cxfan1960
CX should credit AM and CP according to the original ticket. Check with them.
Alright, I'll give them a call... More CX incompetence. Looks like I might Move Beyond them soon... :/
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Old May 26, 2019, 7:44 am
  #4  
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Join Date: Jul 2017
Location: CGK
Posts: 2,375
Originally Posted by the_emerald
Alright, I'll give them a call... More CX incompetence. Looks like I might Move Beyond them soon... :/
trust me, they do that very often. and when you book BA economy flights as a tag on to CX flights, they almost always book into these low fare classes.

Just fly with what you have, and claim the miles for the original itinerary later.
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Old May 26, 2019, 8:03 pm
  #5  
 
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
also note u got rebooked to Ba flight number and lost ur CX flight number... there lies complication...
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Old May 26, 2019, 8:20 pm
  #6  
 
Join Date: Dec 2001
Location: China
Posts: 1,553
What is you CX segment on? L or B?

Flybe isn't OW, so the "fare mapping" doesn't have to be 1:1. I.e., L class in BA is same as L class in CX, but for flybe L class may be equivalent to B class.
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Old May 28, 2019, 7:55 pm
  #7  
 
Join Date: Apr 2016
Programs: IHG Platinum Elite, AS MVP Gold 75K, HHonors Gold, SPG Gold
Posts: 219
But the Flybe flight is a CX codeshare, so in that case B should still line up to B...
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Old May 29, 2019, 4:58 am
  #8  
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Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
Originally Posted by peasant
What is you CX segment on? L or B?

Flybe isn't OW, so the "fare mapping" doesn't have to be 1:1. I.e., L class in BA is same as L class in CX, but for flybe L class may be equivalent to B class.
My CX segment was EY R but upgraded to J.
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Old May 29, 2019, 4:59 am
  #9  
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Join Date: May 2019
Location: HKG, EDI
Programs: MPC Silver
Posts: 33
I called CX today, they said to just send an email to their MPC email alongside my membership ID, booking ID and the tickets, and they'll put the missing points/miles in.
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