compensation for 5 hr delay and diversion
Feb 14, 2019, 9:15 am
#17
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Maybe OP can ask CX for the identity of that deplane passenger and file a civil claim against him in American court if that guy is an American 
(just kidding)
Seems most of the problem was caused by that deplane passenger and his luggage. Without the deplane delay maybe no crew change needed and thus less refuel stop time...
My conclusion: US$150 for 30 mins delay by CX is overly generous from my point of view
(just kidding)Seems most of the problem was caused by that deplane passenger and his luggage. Without the deplane delay maybe no crew change needed and thus less refuel stop time...
My conclusion: US$150 for 30 mins delay by CX is overly generous from my point of view
Feb 14, 2019, 4:33 pm
#18
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,171
Was discussed on the other thread- this flight had
a fuel pit stops on quite a few days- almost all at BKK, except on the 12th, when it went via SIN.
https://www.flyertalk.com/forum/cath...g-bkk-why.html
a fuel pit stops on quite a few days- almost all at BKK, except on the 12th, when it went via SIN.
https://www.flyertalk.com/forum/cath...g-bkk-why.html
Feb 14, 2019, 8:23 pm
#19
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 464
With the high temperature and high altitude at JNB the aircraft sometimes can't carry all the payload (passengers, baggage and cargo) along with the required fuel for the flight due to the take off performance of the airacft at the high weight and high altitude (think thinner air).
Safety has already been mentioned - CX is not going to sacrifice safety and risk running into a low fuel situation (increase fuel burn enroute can happen due to weather deviations, air traffic control, etc.).
That leaves CX with 2 options.
1) Refuel Stop with some delay
2) Bumping passengers or bags, which would mean you have to either fly the next day or connect somewhere along the way to get to HKG.
Pick the option you want.
Safety has already been mentioned - CX is not going to sacrifice safety and risk running into a low fuel situation (increase fuel burn enroute can happen due to weather deviations, air traffic control, etc.).
That leaves CX with 2 options.
1) Refuel Stop with some delay
2) Bumping passengers or bags, which would mean you have to either fly the next day or connect somewhere along the way to get to HKG.
Pick the option you want.