This is the busiest time of the year and we had opened every counter.
Feb 13, 2019, 3:40 pm
#16
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This weeks traffic is somewhat different to last weeks CNY traffic.
Feb 13, 2019, 6:11 pm
#18
Original Poster
Join Date: Jul 2010
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(Audio)
Feb 13, 2019, 6:40 pm
#19
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that said, they may have taken the advice albeit late.
Feb 13, 2019, 9:13 pm
#20
Original Poster
Join Date: Jul 2010
Posts: 189
i dont think giving feedback on FT constitute it. complaining out loud or w in quiet words at the airport would nonetheless. i dont care if others fly cx either- neither do i normally except when i need to go to osaka, especially if i need to arrive before dinner time.
that said, they may have taken the advice albeit late.
This is not the first time I bring issues to FT:-
https://www.flyertalk.com/forum/cath...r-cabin-3.html
That was the warm EY cabin that I brought to attention in FT. Not as a complaint but as good constructive feedback to tackle a problem that no management would know. I referenced this thread in the CX survey when they asked for my feedback for the flight I took CX711 15 Jan 2018. After that, I have never experienced any EY warm cabin issue; I do take quite a fair bit of CX flights there after...enough to get me Gold until 2020. No diamond? Well, SQ's fares has been attractive lately, the food's better.........and no 10-Abreast seating to avoid.
For CNY 2020, I will be leaving on SQ861, 23rd Jan 2020. We can take a look at Row B again and see if things has improve for CX passengers during the busiest time of the year. And we can come back to this discussion again, after all, I want CX to be successful.
(Audio)
Feb 14, 2019, 12:58 am
#21
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Whether the CX management takes the issue seriously and resolve it next year, it's their call. Complaining out loud to the staff when the inefficiencies were occuring is not effective, the management will not hear of it.
This is not the first time I bring issues to FT:-
https://www.flyertalk.com/forum/cath...r-cabin-3.html
That was the warm EY cabin that I brought to attention in FT. Not as a complaint but as good constructive feedback to tackle a problem that no management would know. I referenced this thread in the CX survey when they asked for my feedback for the flight I took CX711 15 Jan 2018. After that, I have never experienced any EY warm cabin issue; I do take quite a fair bit of CX flights there after...enough to get me Gold until 2020. No diamond? Well, SQ's fares has been attractive lately, the food's better.........and no 10-Abreast seating to avoid.
For CNY 2020, I will be leaving on SQ861, 23rd Jan 2020. We can take a look at Row B again and see if things has improve for CX passengers during the busiest time of the year. And we can come back to this discussion again, after all, I want CX to be successful.
(Audio)
This is not the first time I bring issues to FT:-
https://www.flyertalk.com/forum/cath...r-cabin-3.html
That was the warm EY cabin that I brought to attention in FT. Not as a complaint but as good constructive feedback to tackle a problem that no management would know. I referenced this thread in the CX survey when they asked for my feedback for the flight I took CX711 15 Jan 2018. After that, I have never experienced any EY warm cabin issue; I do take quite a fair bit of CX flights there after...enough to get me Gold until 2020. No diamond? Well, SQ's fares has been attractive lately, the food's better.........and no 10-Abreast seating to avoid.
For CNY 2020, I will be leaving on SQ861, 23rd Jan 2020. We can take a look at Row B again and see if things has improve for CX passengers during the busiest time of the year. And we can come back to this discussion again, after all, I want CX to be successful.
(Audio)
Feb 14, 2019, 3:48 am
#22
Join Date: Jul 2008
Location: HKG
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As a OWE, who has been at HKG with similar queues in the last few weeks (I flew out on the night of the 1st Feb and it looked nearly identical) I always appreciate that the first class desks don't have a queue, and there are so many of them, I can speed right through... :P. As a note, even when it isn't busy at the airport express terminal the business class queue can seem longer than economy, thankfully those 2 F queues come in handy!
To the OP - it sounds unlucky that 6 people took so long, there must have been something complex, but that is just life sometimes. The point you are trying to make would be somewhat undone if the same logic was also applied to those travelling in economy, who would probably consider 20 minutes a fairly quick time if they are used to budget airlines, would be asking for the business class queue.... As such, I think you just have to live with it, the 2nd February was probably Cathay's busiest day of the year and they prioritised as they saw fit, 20 minutes queuing time wouldn't make you miss a flight at HKG. I presume you got through security in less than ten minutes after so life isn't too bad really compared to getting the train to China...
To the OP - it sounds unlucky that 6 people took so long, there must have been something complex, but that is just life sometimes. The point you are trying to make would be somewhat undone if the same logic was also applied to those travelling in economy, who would probably consider 20 minutes a fairly quick time if they are used to budget airlines, would be asking for the business class queue.... As such, I think you just have to live with it, the 2nd February was probably Cathay's busiest day of the year and they prioritised as they saw fit, 20 minutes queuing time wouldn't make you miss a flight at HKG. I presume you got through security in less than ten minutes after so life isn't too bad really compared to getting the train to China...
Feb 14, 2019, 7:03 am
#23
Original Poster
Join Date: Jul 2010
Posts: 189
As a OWE, who has been at HKG with similar queues in the last few weeks (I flew out on the night of the 1st Feb and it looked nearly identical) I always appreciate that the first class desks don't have a queue, and there are so many of them, I can speed right through... :P. As a note, even when it isn't busy at the airport express terminal the business class queue can seem longer than economy, thankfully those 2 F queues come in handy!
To the OP - it sounds unlucky that 6 people took so long, there must have been something complex, but that is just life sometimes. The point you are trying to make would be somewhat undone if the same logic was also applied to those travelling in economy, who would probably consider 20 minutes a fairly quick time if they are used to budget airlines, would be asking for the business class queue.... As such, I think you just have to live with it, the 2nd February was probably Cathay's busiest day of the year and they prioritised as they saw fit, 20 minutes queuing time wouldn't make you miss a flight at HKG. I presume you got through security in less than ten minutes after so life isn't too bad really compared to getting the train to China...
To the OP - it sounds unlucky that 6 people took so long, there must have been something complex, but that is just life sometimes. The point you are trying to make would be somewhat undone if the same logic was also applied to those travelling in economy, who would probably consider 20 minutes a fairly quick time if they are used to budget airlines, would be asking for the business class queue.... As such, I think you just have to live with it, the 2nd February was probably Cathay's busiest day of the year and they prioritised as they saw fit, 20 minutes queuing time wouldn't make you miss a flight at HKG. I presume you got through security in less than ten minutes after so life isn't too bad really compared to getting the train to China...
(Audio)
Feb 14, 2019, 11:22 am
#25
Join Date: Jun 2018
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Posts: 116
It is a standard practice everywhere I have been to wave the next person in line to the free counter. Rather than pulling random people who were complaining louder, the staff should have sent the ones in the front of the line.
Feb 14, 2019, 7:44 pm
#26
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Posts: 189
Feb 15, 2019, 1:21 am
#27
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if you feel warm, let the crew know. i do that every time and it works like a charm
Feb 15, 2019, 1:33 am
#28
Original Poster
Join Date: Jul 2010
Posts: 189
Isn't it better to had found the root cause to the EY warming issue and from then on, everyone can enjoy their EY flights in cool air-con comfort.....than to hide your head in the sand.....and made yourself a pain in the ... for the Cabin Crew, consistently complaining about the EY temperature?
(Audio)