Quality Control
Feb 14, 2003 | 6:41 pm
#1
Original Poster
Join Date: Jan 2003
Posts: 1,011
Quality Control
Is it just me or is CX's quality control steadily getting worse?
On recent flights in First Class:
The pillows were not replaced at AKL due to a lack of new pillow covers (which is an issue of hygiene as well as quality).
The headphones (new Business Class type ones) inevitably manage to fall apart sometime during the flight, if they are not already in pieces when I board.
On an old F cabin, the blanket had shrunk by a third.
I found a hole in my napkin.
The crew are usually as appalled as I am when I point this out to them - have I been unlucky or have CX lowered their quality control standards?
On recent flights in First Class:
The pillows were not replaced at AKL due to a lack of new pillow covers (which is an issue of hygiene as well as quality).
The headphones (new Business Class type ones) inevitably manage to fall apart sometime during the flight, if they are not already in pieces when I board.
On an old F cabin, the blanket had shrunk by a third.
I found a hole in my napkin.
The crew are usually as appalled as I am when I point this out to them - have I been unlucky or have CX lowered their quality control standards?
Feb 14, 2003 | 7:27 pm
#2
FlyerTalk Evangelist
Join Date: May 2000
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I think AKL's fault is due to the ground crew cleaning and not directly directed at CX.
True the Business Class headphones are as flimsy as one can get. I don't know how CX is getting away with launching these headsets as 'noise reduction' when they are clearly not of the sort! Notice that it is name brandless!
Little instances... hole in napkin is okay. It could be a loose thread and the washing machine tearing it up. It is not a safety issue so you really don't have much causeto complain.
The blanket issue is also small. Have you tried SQ's? I have to use 2 to cover myself most of the time. Maybe you're just used to the duvets and forgot how small the old blankets are.
True the Business Class headphones are as flimsy as one can get. I don't know how CX is getting away with launching these headsets as 'noise reduction' when they are clearly not of the sort! Notice that it is name brandless!
Little instances... hole in napkin is okay. It could be a loose thread and the washing machine tearing it up. It is not a safety issue so you really don't have much causeto complain.
The blanket issue is also small. Have you tried SQ's? I have to use 2 to cover myself most of the time. Maybe you're just used to the duvets and forgot how small the old blankets are.
Feb 14, 2003 | 9:41 pm
#3
Join Date: Mar 2002
Location: Singapore
Posts: 274
I agree with Guy Betsy, some of the issues are of small concern but nevertheless, it must be reported to relevant department at CX so that things like these do not occur again.
As for the Headphone on CX's NBC, I agree that these need attention from CX and I hope someone from Cathay Pacific is reading this post and doing something about the flimpsy headphones - imitation of Bose except it has Cathay Pacific written on it.
My suggestion for all CX J class flyers is to write to Cathay Pacific and tell them to change the headphones. Guy Betsy, we should do a collective protest on this issue. After all, if the most loyal customers complain about specific issue, then they (CX) will listen. After all, it is us who are in the cabin most of the time - and it is us who pay they big bucks to fly on CX than any other carrier.
I still think CX's new J class is a fine product and exceeds my expectation. Much better than SQ's and BA's.
As for the Headphone on CX's NBC, I agree that these need attention from CX and I hope someone from Cathay Pacific is reading this post and doing something about the flimpsy headphones - imitation of Bose except it has Cathay Pacific written on it.
My suggestion for all CX J class flyers is to write to Cathay Pacific and tell them to change the headphones. Guy Betsy, we should do a collective protest on this issue. After all, if the most loyal customers complain about specific issue, then they (CX) will listen. After all, it is us who are in the cabin most of the time - and it is us who pay they big bucks to fly on CX than any other carrier.
I still think CX's new J class is a fine product and exceeds my expectation. Much better than SQ's and BA's.
Feb 14, 2003 | 11:29 pm
#4
Original Poster
Join Date: Jan 2003
Posts: 1,011
I agree that they are a whole lot of little minor niggles but as they seem to be occuring a lot lately, I was wondering if it was a general decline or if I've been unlucky. The blanket had definitely shrunk as I compared it to the one on the seat next to me (empty) which was certainly a lot bigger and proper-sized!
To their credit, the crew were excellent in dealing with it - except when the purser dealt with the headphone in pieces she kindly offered "I'll wipe it down for you as well as I'm not sure they do this on the ground!" which isn't very reassuring!
To their credit, the crew were excellent in dealing with it - except when the purser dealt with the headphone in pieces she kindly offered "I'll wipe it down for you as well as I'm not sure they do this on the ground!" which isn't very reassuring!
Feb 15, 2003 | 12:58 am
#5
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Re: Headphones
As far as I know, the headphone styrofoam pads are replaced by the flight attendants before they leave the aircraft. That is at least in First Class. I am not sure if they do the same in Business.
Really, CX management thinks they can cheat the passenger into thinking those ear covered headsets are noise reduction. They are sadly mistaken.
As far as I know, the headphone styrofoam pads are replaced by the flight attendants before they leave the aircraft. That is at least in First Class. I am not sure if they do the same in Business.
Really, CX management thinks they can cheat the passenger into thinking those ear covered headsets are noise reduction. They are sadly mistaken.
Feb 21, 2003 | 7:03 pm
#6
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
Re: Headphones
As far as I know, the headphone styrofoam pads are replaced by the flight attendants before they leave the aircraft. That is at least in First Class. I am not sure if they do the same in Business.
Really, CX management thinks they can cheat the passenger into thinking those ear covered headsets are noise reduction. They are sadly mistaken. </font>
Re: Headphones
As far as I know, the headphone styrofoam pads are replaced by the flight attendants before they leave the aircraft. That is at least in First Class. I am not sure if they do the same in Business.
Really, CX management thinks they can cheat the passenger into thinking those ear covered headsets are noise reduction. They are sadly mistaken. </font>