Online Check-in "Problem with your eTicket"
Oct 23, 2017, 2:53 am
#1
Original Poster
Join Date: Mar 2015
Location: RBK
Programs: AA EXP
Posts: 128
Online Check-in "Problem with your eTicket"
Attempting online check-in at T-47:00, and I'm getting a message that online check-in is not available because there's a problem with my eTicket, and that I should contact my travel agent. Except I purchased my ticket on Cathay's website, and I've got an email from Cathay with an eTicket number.
Logging into Cathay's online check-in page using my booking ref code get's the "Problem with your eticket" message. Logging with my eticket number get's an error "invalid eticket number"
Logging into Cathay's site shows the trip in My Flights
I've read other threads with a similar problem, but they were all code shares. Mine is a CX flight, booked with CX.
Logging into Cathay's online check-in page using my booking ref code get's the "Problem with your eticket" message. Logging with my eticket number get's an error "invalid eticket number"
Logging into Cathay's site shows the trip in My Flights
I've read other threads with a similar problem, but they were all code shares. Mine is a CX flight, booked with CX.
Oct 23, 2017, 5:11 am
#4
Join Date: Mar 2012
Location: SYD
Programs: QF Plat, BA GGL, VA Silver, SQ Gold, IHG Gold, HH Diamond, Accor Plat, Hertz Pres Circle
Posts: 406
Is your connecting flight within 72 hours yet? If not, it'll be because the connecting flight's ticket coupon isn't under airport control yet, which happens at approx 72 hours before departure but not always.
Oct 23, 2017, 8:12 pm
#5
Join Date: Jun 2001
Location: Bangkok/Singapore
Programs: Frantic Hilton/Marriott runs
Posts: 926
The consolation is that most of the time CX will give you the seat you had selected upon ticketing. You won't be in front of the line for upgrades based on your tier tho.