CX does not considerpassengers'card status when upgrading !
Dec 11, 2001 | 7:46 am
#32
Join Date: Jan 2001
Location: LAX, HKG
Programs: AA EXPLT, BA Gold, Shang Elite
Posts: 2,228
don't think they will give out status
(because that means you are not coming back to fly them, theoretical --
i don't think they realized that we do fly CX but would prefer AADV)
based on the fact that there is no higher court of appeal, if it were me, i wd take 2-upgrades. (but if u fly F all the time, u should argue that the mile equivalent of 2 upgrades sin-nyc=x mile > 60k, i suppose SIN is where u live?)
in addition, since u r flying BKK route pretty often, u sd ask for some explicit measures they would do to avoid this, hence putting yourself in a position as forward-looking rather than merely asking for compensation.
if they cannot come up with something substantial (e.g. have CX rep at check-in, etc.) you should ask the country manager at BKK to meet you (and entertain you,
) so that you know where to go to next time.
i guess this is the best they could do
(because that means you are not coming back to fly them, theoretical --
i don't think they realized that we do fly CX but would prefer AADV)
based on the fact that there is no higher court of appeal, if it were me, i wd take 2-upgrades. (but if u fly F all the time, u should argue that the mile equivalent of 2 upgrades sin-nyc=x mile > 60k, i suppose SIN is where u live?)
in addition, since u r flying BKK route pretty often, u sd ask for some explicit measures they would do to avoid this, hence putting yourself in a position as forward-looking rather than merely asking for compensation.
if they cannot come up with something substantial (e.g. have CX rep at check-in, etc.) you should ask the country manager at BKK to meet you (and entertain you,
) so that you know where to go to next time.i guess this is the best they could do
Dec 11, 2001 | 10:03 am
#33
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,587
I think you shouldn't push too much. From my eyes, what you have got is pretty special. I know 2-way upgrade or 60,000 miles doesn't any good to you, since you fly first class anyways. But at the same time, I don't think it will benefit you nor CX if you insist on this issue any longer.
Dec 11, 2001 | 11:32 am
#34
Original Poster
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
I've already written to Customer Relations ... telling them of their poor customer recovery efforts, at least from the upper management!
I agree that I think the ones who run the airline should have said, in addition instead of instead. I mean what is 60k points to CX? Or even a free ticket between SIN and BKK is not going to break anyone's budget.
I can't say that my business partner might want to continue as a MPO member. ('ve asked him to reactivate his AADV account!) But we still like CX inflight service. It's just the management we don't like!
I agree that I think the ones who run the airline should have said, in addition instead of instead. I mean what is 60k points to CX? Or even a free ticket between SIN and BKK is not going to break anyone's budget.
I can't say that my business partner might want to continue as a MPO member. ('ve asked him to reactivate his AADV account!) But we still like CX inflight service. It's just the management we don't like!