Truth about Cathay
#17
Original Poster
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
Perhaps I need to clarify in greater detail for those of you who do not read HK papers. Cathay is re-structuring all its housing packages. This includes flight attendants as well as pilots.
There is nothing wrong with Chinese pilots but I believe that in certain situations they have more confidence in their own flying ability than in the computers. This leads to situations where you get accidents. If the Chinese pilots are really so good why are there so many more airplane accidents in China? These are also only those reported. I know faulty equipment may be partially to blame, but the pilots do share some fault.
Who owns SQ? SQ is a privately owned company however, the Singapore government is a majority share owner. Likewise with Citic. The PRC government does own a majority of it. Dont fool yourself or anyone else that Swire controls Cathay. I guess you also probaly believe that Tung Chee Hwa controls HK?
As a matter of fact the customer service in China is defintely worst than that in Hong Kong. Right off the bat HK people have bad English but those in China are far worse. Would you want a pilot flying your plane that has a problem with right and reft? The last thing I need is Cathay to save money at the expense of its passengers safety.
There is nothing wrong with Chinese pilots but I believe that in certain situations they have more confidence in their own flying ability than in the computers. This leads to situations where you get accidents. If the Chinese pilots are really so good why are there so many more airplane accidents in China? These are also only those reported. I know faulty equipment may be partially to blame, but the pilots do share some fault.
Who owns SQ? SQ is a privately owned company however, the Singapore government is a majority share owner. Likewise with Citic. The PRC government does own a majority of it. Dont fool yourself or anyone else that Swire controls Cathay. I guess you also probaly believe that Tung Chee Hwa controls HK?
As a matter of fact the customer service in China is defintely worst than that in Hong Kong. Right off the bat HK people have bad English but those in China are far worse. Would you want a pilot flying your plane that has a problem with right and reft? The last thing I need is Cathay to save money at the expense of its passengers safety.
#18
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
FlyerTalk do not need people like you spreading false and malicious rumours. Chinese newspapers tend to overexaggerate the basic facts.
There is nothing wrong with Chinese pilots.
They're on SQ, MH, QF, BA, BR, TG. So why not CX. It's the training that goes with it.
Air China at one time hired people straight from the Air Force. So maybe these old tired hands are more apt in making their own decisions as far as commands are concerned.
Do you know that CX has a few women pilots? Oh and by the way, they're Chinese too. Any comments on that?
There is nothing wrong with Chinese pilots.
They're on SQ, MH, QF, BA, BR, TG. So why not CX. It's the training that goes with it.
Air China at one time hired people straight from the Air Force. So maybe these old tired hands are more apt in making their own decisions as far as commands are concerned.
Do you know that CX has a few women pilots? Oh and by the way, they're Chinese too. Any comments on that?
#21
FlyerTalk Evangelist



Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
Sorry I don't have access to HK newspapers where I'm at but I do have similar Chinese periodicals - especially the trashy ones tend to exaggerate to increase readership sales. Haven;t you seen the ones that love to show explicit close-ups on roadside accidents with blood and gore?
English newspapers tend to hold back on such unecessary details.
Still - even if CX does revert to Chinese ownership (which I doubt they will do - as it has to be approved by its shareholders), if it still has an excellent inflight crew, service, amenities, ff programme and still be a member of oneworld, CX still has my custom, regardless of who is driving the bus up front.
English newspapers tend to hold back on such unecessary details.
Still - even if CX does revert to Chinese ownership (which I doubt they will do - as it has to be approved by its shareholders), if it still has an excellent inflight crew, service, amenities, ff programme and still be a member of oneworld, CX still has my custom, regardless of who is driving the bus up front.
#22

Join Date: Sep 1999
Location: Silicon Valley
Programs: AA:PLT&3MM, HGP:DIA, SPG:GOLD
Posts: 1,896
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
...Still - even if CX does revert to Chinese ownership (which I doubt they will do - as it has to be approved by its shareholders), if it still has an excellent inflight crew, service, amenities, ff programme and still be a member of oneworld, CX still has my custom, regardless of who is driving the bus up front.
</font>
...Still - even if CX does revert to Chinese ownership (which I doubt they will do - as it has to be approved by its shareholders), if it still has an excellent inflight crew, service, amenities, ff programme and still be a member of oneworld, CX still has my custom, regardless of who is driving the bus up front.
</font>

#23


Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,587
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bp888:
I agree for the most part except CX must have the worst, customer-unfriendly FF program with AsiaMiles. Have you tried redeeming seats? Anyway, I'm totally off-topic so I'll shut up now.
</font>
I agree for the most part except CX must have the worst, customer-unfriendly FF program with AsiaMiles. Have you tried redeeming seats? Anyway, I'm totally off-topic so I'll shut up now.
</font>
#24
Join Date: Mar 2001
Location: NRT/SUB
Posts: 197
I agree with fakecd that MPO is superb. I have no complaints for now anywae. Be4 i joined MPO, i remember my fren and fellow FT, stargold, saying that the customer service is c**p! Excuse my french! But, all my needs have been fulfilled and redeeming awards is just like slicing soft bread!
Anywae, i am just trying to cool this unbearably hot topic started by tfong007.
Anywae, i am just trying to cool this unbearably hot topic started by tfong007.
#25
Original Poster
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
I must apologise for voicing my strong opinions. I am a chinese as you can tell by my last name.
I do have good news for all of you that want to move up the Macro Polo ranks. If you call them up and yell at them for a bit they will eventually agree to the same standards as other airlines. They will not make you start over each time you reach a level. If you tell them to refer to the homepage the terms are very very vague. They throw the term Calendar Year around and with that you can argue that a Calendar Year means 365 days. So instead of achieving 90 thousand to get to gold you can just fly 60. You must keep asking for the manager otherwise they will tell you to sod off.
I do have good news for all of you that want to move up the Macro Polo ranks. If you call them up and yell at them for a bit they will eventually agree to the same standards as other airlines. They will not make you start over each time you reach a level. If you tell them to refer to the homepage the terms are very very vague. They throw the term Calendar Year around and with that you can argue that a Calendar Year means 365 days. So instead of achieving 90 thousand to get to gold you can just fly 60. You must keep asking for the manager otherwise they will tell you to sod off.
#29
Join Date: Aug 2001
Posts: 2
Tact and diplomacy in dealing with any situation is certainly better than yelling to the poor soul on the other end. We come to work to do our jobs, to try to help and assist you, but certainly not to be yelled at. In my country, yelling at a dog might land you with charges of animal abuse. I guess it all comes down to mutual respect and courtesy. I can assure you that the staff will be a lot less stressed, do a better job and be more appreciative of you in the long run if you treat them as you want to be treated. At the end of the day, it's the passenger that was pleasant that gets remembered, and any staff will go out of their way the next time to provide you with more "SSFTH".


let's really close this thread. GB