Compensation for delayed flight?
#1
Original Poster




Join Date: Aug 2009
Location: UK
Programs: BD Gold, BAEC Gold, Hilton HHonors, IHG, Flying Blue Platinum
Posts: 943
Compensation for delayed flight?
I flew (with mrs-so3003) with CX from HKG-PEK last week, on a flight that arrived 5 1/2 hours late (CX 332 on 15th July, scheduled 1200-1525, actual 1715-2058). Is there any equivalent to EU261 compensation that we can claim for this significant delay?
Our "losses" due to the delay are difficult to define financially, but essentially we checked out of a club suite in HK hotel early in the morning to get to airport in sufficient time, without having been warned in advance of the substantial delay. We then arrived in our Beijing hotel far too late to enjoy any of the club lounge benefits we had paid for. Had I been warned in advance about the substantial delay I could have amended my hotel bookings to avoid booking a club room I couldn't ultimately use, and not have set my alarm so early in the morning of travel!
My internet searches have been unhelpful so far, but any suggestions here would be greatly appreciated
Our "losses" due to the delay are difficult to define financially, but essentially we checked out of a club suite in HK hotel early in the morning to get to airport in sufficient time, without having been warned in advance of the substantial delay. We then arrived in our Beijing hotel far too late to enjoy any of the club lounge benefits we had paid for. Had I been warned in advance about the substantial delay I could have amended my hotel bookings to avoid booking a club room I couldn't ultimately use, and not have set my alarm so early in the morning of travel!
My internet searches have been unhelpful so far, but any suggestions here would be greatly appreciated
#2


Join Date: Jul 2014
Location: HKG
Programs: CX
Posts: 182
I flew (with mrs-so3003) with CX from HKG-PEK last week, on a flight that arrived 5 1/2 hours late (CX 332 on 15th July, scheduled 1200-1525, actual 1715-2058). Is there any equivalent to EU261 compensation that we can claim for this significant delay?
Our "losses" due to the delay are difficult to define financially, but essentially we checked out of a club suite in HK hotel early in the morning to get to airport in sufficient time, without having been warned in advance of the substantial delay. We then arrived in our Beijing hotel far too late to enjoy any of the club lounge benefits we had paid for. Had I been warned in advance about the substantial delay I could have amended my hotel bookings to avoid booking a club room I couldn't ultimately use, and not have set my alarm so early in the morning of travel!
My internet searches have been unhelpful so far, but any suggestions here would be greatly appreciated
Our "losses" due to the delay are difficult to define financially, but essentially we checked out of a club suite in HK hotel early in the morning to get to airport in sufficient time, without having been warned in advance of the substantial delay. We then arrived in our Beijing hotel far too late to enjoy any of the club lounge benefits we had paid for. Had I been warned in advance about the substantial delay I could have amended my hotel bookings to avoid booking a club room I couldn't ultimately use, and not have set my alarm so early in the morning of travel!
My internet searches have been unhelpful so far, but any suggestions here would be greatly appreciated

So I would suggest you first send them an email (or via contact form) explaining your situation and consequential losses. From the sound of it your case seems to be much more justified than mine.
Re legislation:- no equivalent. Any money you get is up to CX's goodwill.
#3
FlyerTalk Evangelist




Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
No. Even so, you won't qualify anyway.
#4
Join Date: Jul 2016
Programs: CX
Posts: 211
5.5 hr is hardly significant by China's standard. CX owe you nil, unless you can prove it was an aircraft's mechanical problem that caused the delay.
#5


Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
The PLA Air Force control ATC and traffic flow across China, and getting slots out of HK is a roulette game, especially in Summer which is peak season for military exercises, particularly by the Nanjing Military Region, the largest and the one which sits right between HK and the North of China.
Delays to China from HK are rarely the fault of the airlines, they do their best to minimise them.
If not caused by CX, suggest you request compensation from:
Head of PLA Air Force General Ma Xiao-Tian
C/O Ministry of Defence
34 Fuchengmenwai Street, Xicheng District, Beijing
#6
Join Date: Jun 2016
Location: Hong Kong
Programs: Lowly CX & IHG
Posts: 382
Exactly...here we go again (plus comp culture).
The PLA Air Force control ATC and traffic flow across China, and getting slots out of HK is a roulette game, especially in Summer which is peak season for military exercises, particularly by the Nanjing Military Region, the largest and the one which sits right between HK and the North of China.
Delays to China from HK are rarely the fault of the airlines, they do their best to minimise them.
If not caused by CX, suggest you request compensation from:
Head of PLA Air Force General Ma Xiao-Tian
C/O Ministry of Defence
34 Fuchengmenwai Street, Xicheng District, Beijing
The PLA Air Force control ATC and traffic flow across China, and getting slots out of HK is a roulette game, especially in Summer which is peak season for military exercises, particularly by the Nanjing Military Region, the largest and the one which sits right between HK and the North of China.
Delays to China from HK are rarely the fault of the airlines, they do their best to minimise them.
If not caused by CX, suggest you request compensation from:
Head of PLA Air Force General Ma Xiao-Tian
C/O Ministry of Defence
34 Fuchengmenwai Street, Xicheng District, Beijing
If anyone would ever dare to ask for compensation through that, best is being ignored but there's an unfortunate chance the source of the issue (a.k.a. the complainer) might be eliminated.
#7


Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 8,239
Lesson learned. Sounds like the OP doesn't have a lot of experience flying to China. Can't blame folks if they aren't familiar....you live you learn.
Let me think about my last big China delay...oh wait it was my last flight from PVG just last month, which was 6 hours delayed, kinda (fortunately i didn't experience most of it. Because although I was on the 6pm something flight originally, I swapped into the 1pm flight which was still on the ground at 4pm when I arrived at PVG. We ultimately took off on the "1pm" flight finally at 7:30pm, and most passengers on board were still the original delayed folks. My original 6pm flight was subsequently delayed hours later). This is par for the course in the absolute mess which is mainland Chinese ATC!
If I has $100 for every hour delay I got due to Chinese ATC, I wouldn't be working anymore. Cathay deserves a lot of blame for....other weaknesses. But this ain't one of them.
Let me think about my last big China delay...oh wait it was my last flight from PVG just last month, which was 6 hours delayed, kinda (fortunately i didn't experience most of it. Because although I was on the 6pm something flight originally, I swapped into the 1pm flight which was still on the ground at 4pm when I arrived at PVG. We ultimately took off on the "1pm" flight finally at 7:30pm, and most passengers on board were still the original delayed folks. My original 6pm flight was subsequently delayed hours later). This is par for the course in the absolute mess which is mainland Chinese ATC!
If I has $100 for every hour delay I got due to Chinese ATC, I wouldn't be working anymore. Cathay deserves a lot of blame for....other weaknesses. But this ain't one of them.
#8
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
Well I was about to suggest OP may be charged for attempting to obstruct state military operations...but yeah elimination's easier. And possible.
#9
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
its legal to eliminate the cause of the problem.
anyways CX has 0 obligation to compensate anyone for cancellation or delays due to any reasons - bar local laws in EU, Israel and US.
#10
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
Even if EC261 applied in a liberal application of Folkerts, delay caused by military operations of a sovereign power is definitely outside of an airline's control.
#11




Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 3,085
I thought very prominent signs have been set up for quite a while already at all HKG CX lounges, something to the meaning of 'ATC is none of our business/not within our control so please keep your mouths shut thanks very much'
At the Wing it is right there in front of the staircase.
At the Wing it is right there in front of the staircase.
#12
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
I thought very prominent signs have been set up for quite a while already at all HKG CX lounges, something to the meaning of 'ATC is none of our business/not within our control so please keep your mouths shut thanks very much'
At the Wing it is right there in front of the staircase.
At the Wing it is right there in front of the staircase.
#13
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,114
I thought very prominent signs have been set up for quite a while already at all HKG CX lounges, something to the meaning of 'ATC is none of our business/not within our control so please keep your mouths shut thanks very much'
At the Wing it is right there in front of the staircase.
At the Wing it is right there in front of the staircase.
3C managed it
Code:
https://www.facebook.com/SpringAirlinesHK/posts/688764404482817

